1. Paper type less than Thick 3?

    Yes

    Go to next step.

    No

    Problem cannot be corrected in the field.

  2. Create a new custom paper setting.
  3. In Custom Paper Settings, change 40: [Switch Paper Load Upper Limit] from [Low] (18mm) to [High] (12mm). Problem solved?

    Yes

    Finished!

    No

    Problem cannot be corrected in the field.