Fusing Unit Separation Plate Accordion Jams

Accordion jams can occur at the fusing unit separation plate with paper where there is insufficient white space at the leading edge of paper.

Causes:

This problem can occur under with:

• Thin paper (less than 100 gsm)
• Coated paper (low rigidity)
• Image coverage (or toner) near the leading edge of the paper
• Leading edge white space extremely narrow

Solution

The best solution is to have the client staff or the product specialist increase the size of the margin white space at the leading edge of the paper. If this is not possible, consult with the client staff and the product specialist to determine if another type of paper can be used.

1. Can the size of the image be adjusted to create more white space in the leading edge?
   

   Yes	Go to Step 2.
   No	Go to Step 4.

2. In Advanced Settings for the custom paper in use, change the Leading Edge Mask Width Adjustment to +0.5 mm. (SP2-122-001 to 100: Erase Margin Adj Leading Edge Custom Paper 001 to 100). Did this solve the problem?
   

   Yes	Finished!
   No	Go to Step 3.

3. Is the margin at the leading edge less than 10 mm?
   

   Yes	Repeat Steps 2 and 3.
   No	Replace the fusing unit. If the problem persists, consult the product specialist.

4. Ask the client if adjustment of the image on the paper is possible.
   

   Yes	Go to Step 5.
   No	Consult the product specialist.

5. In Advanced Settings for the custom paper in use, set the values for image position adjustment for Side 1 and Side 2 to +0.5 mm.
   
   • SP1-950-001 to 100: Image Pos:Sub:Side1 Custom Paper 001 to 100
   • SP1-951-001 to 100: Image Pos:Sub:Side2 Custom Paper 001 to 100
   Did this solve the problem?
   

   Yes	Finished!
   No	Go to Step 6.

6. Is the margin at the leading edge less than 10 mm?
   

   Yes	Repeat Steps 5 and 6.
   No	Replace the fusing unit. If the problem persists, consult the product specialist.