Retrieving the Debug Log

Retrieve debug logs to identify the date of occurrence and details about problems.

• Analysis of the debug log is effective for problems caused by the software.
• Analysis of the debug log cannot identify defects in parts or problems caused by hardware.

1. Insert the SD card into the slot on the right edge of the operation panel.
   
2. Enter SP mode.
3. Open SP5857-101 and make sure that it is set to "0" (default).
4. Set the end date of the log with SP5857-102 in the format yyyymmdd. For example, for March 31, 2016 you would enter "20160331".
5. Next, do SP5-857-103 to retrieve the debug log data and store it onto the SD card.

6. When the transfer is finished, the machine will display "Completed" on the operation panel.

   

   • The length of time needed to transfer the debug log data can be affected by the type and format of the SD card. Formatting the SD card with Panasonic SD Formatter (freeware) is recommended.

The approximate time required for the transfer of the following debug logs are:

• Controller (GW): 2 to 20 min.
• Engine debug log: 2 min.
• Operation: 2 to 20 min.

1. Make sure that the SD card access LED is off, then remove the SD card.
   If you see the "Failed" message, remove the SD card, cycle the machine off/on, and then repeat this procedure from Step 2.

Debug logs are saved with the following file names.