Dirt and paper scraps in or around the image area can cause static trace patterns to appear in the images.

Cause

During paper feed, scraps of paper may collect around the transfer guide or other areas and cause a disturbance in the application of static charge, which can lead to static trace patterns in images. Scattered toner and paper dust in the same areas can also cause discharges and cause the same problem. These problems may occur when:

  • Ambient temperature and humidity are low
  • Coated paper lower than Thickness 4 is used
  • Paper transfer entrance guide is covered with scattered toner or paper dust

Solution

  1. Can you raise ambient temperature and humidity?

    Yes

    Go to next step.

    No

    Use different paper.

  2. Raise ambient temperature and humidity.

  3. Do a test print. Is the problem resolved?

    Yes

    Finished!

    No

    Go to the next step.

If the problem persists, consult the product specialist.