Type

Storage Timing

Destination (maximum storage capacity)

Controller debug log (GW debug log)

  • Saved at all times

HDD (4 GB). Compressed when written to an SD card from the HDD (from 4 GB to about 300 MB)

Engine debug log

  • When an engine SC occurs
  • When paper feeding/output stop by jams
  • When the machine doors are opened during normal operation

HDD (up to 300 times)

Operation panel debug log

  • When a controller SC occurs
  • When saving by manual operation with the Number keys and the Reset key (Press “Reset”, “0”, "1” and “C”(hold for 3 seconds))
  • When the operation unit detects an error
  • When the operation panel detects an error

Operation panel (400 MB /Up to 30 times)

When updating the firmware for the operation panel, the debug logs are erased.

Debug logs are not saved when:

  • Memory is being erased
  • Data encryption equipment is being installed
  • Firmware configuration is being changed
  • There is a power outage (power cord disconnected accidentally)
  • The machine is shutdown normally with the power switch and data write to the HDD cannot be completed. For example, when shutdown starts immediately after a paper jam occurs or the front door is opened or closed, the machine needs about 5 sec. to save the debug log after the machine stops completely.
  • Power supply to the HDD is off because of energy saving (engine OFF mode /STR mode)