Cause:

The default settings for the leading and trailing edge margins (white space) of the paper in use are too wide to prevent paper jams..

[A]

Leading Edge Margin

[B]

Trailing Edge Margin

Solution:

Adjust the leading/trailing edge margins.

  1. In Advanced Settings for the custom paper in use, reduce the value by 0.5 mm in Adjust Erase Margin of Leading Edge. (SP 2-122-001 to 100: Erase Margin Adj Leading Edge Custom Paper 001 to 100)
  2. Reduce the value by 0.5 mm in Adjust Erase Margin of Trailing Edge.

  3. Print the image. Is the problem resolved?

    Yes

    Finished!

    No

    Consult the product specialist. If this results in a paper jam during duplex printing, restore the previous setting.

  • The adjusted margin cannot be applied to masked images that are solid-filled or contain ruled lines at the leading/trailing edges.
  • Reducing the leading/trailing edge margin may result in a paper jam on the fusing belt stripper plate.