Glossy lines perpendicular to the paper feed direction appear.

Cause:

Glossy lines perpendicular to the paper feed direction may appear 251 mm (10 inches) from the boundary of the margin and the solid image (in the direction opposite to the paper feed direction).

Solution:

  1. Print the image on twenty sheets. Do glossy lines appear on the tenth sheet and later sheets?

    Yes

    Go to the next step.

    No

    Consult the product specialist.

  2. In Advanced Settings for the custom paper in use, select Fusing Heat Roller Temperature Adj and decrease the value by 5°C. (SP1-850-001 to 100: Htg Roller Temp Setting Custom Paper 001 to 100)
  3. Print the image on twenty sheets. Do glossy lines appear on the tenth sheet and later sheets?

    Yes

    Repeat Step 2 and 3. If the problem persists even though the setting has reached its minimum value, consult the product specialist. If the problem is resolved, go to the next step.

    No

    Go to the next step.

  4. Check the toner fusion. Is it satisfactory?

    Yes

    Finished!

    No

    Restore the previous setting and consult the product specialist.