There are 4 levels of service call conditions.
Level | Definition | Reset Procedure |
|---|---|---|
A | To prevent damage to the machine, the main machine cannot be operated until the SC has been reset by a service representative (see the note below). | Enter SP mode, use SP 5810, touch [Execute], and then turn the main power switch off and on. |
B | SCs that disable only the features that use the defective item. Although these SCs are not shown to the user under normal conditions, they are displayed on the operation panel only when the defective feature is selected. | Cycle the machine off/on. |
C | The SC history is updated. The machine can be operated as usual. | The SC will not be displayed. Only the SC history is updated. |
D | Turning the main switch off then on resets SCs displayed on the operation panel. These are re-displayed if the error occurs again. | Cycle the machine off/on. Also see below. |
When a Level "D" SC code occurs
When a Level D SC occurs, a screen opens on the operation panel to tell the operator:
- An error occurred
- The job in progress will be erased
- The machine will reboot automatically after approximately 30 seconds.
The operator can wait until the machine reboots automatically or touch "Reset" on the screen to reset the machine immediately and go back to the copy screen.
If the operator does not touch "Reset"
The next message tells the operator that the machine will reset automatically and that the previous job was lost and must be started again. After reading the message, the operator touches "Confirm" on the screen. The next screen shows the number and title of the SC code, and stops until the operator turns the machine off and on.
If the operator touches "Reset"
If the operator touches "Reset" to bypass the 30-second interval for the machine to reboot, the machine reboots immediately and the operation panel displays the copy screen.
- Do not try to use the operation panel during an automatic reboot.
- If the Remote Service System is in use, the SC code is sent immediately to the Service Center.