J032 (Thin Paper)

This problem can occur when using paper thinner than Thickness 1.

When very thin paper (less than Thickness 1) feeds, the paper can sag at the at the transfer exit guide plate [A], fail to separate and wrap in the paper transfer unit [B], causing Jam32.

Cause:

This problem can occur when:

• Paper is extremely thin (less than Thickness 1)
• Ambient temperature is high or low
• Ambient humidity is high or low
• Duplex printing on Side 2

Solution:

This problem can be solved by adjusting the leading edge switching and coefficient settings for the leading edge.

1. Is the paper registered in the User Settings for Custom Paper?
   

   Yes	Go to Step 2.
   No	Register the paper in the User Settings.

2. Adjust the User Settings for the paper transfer coefficient and switch.
   
   • (SP 2-813-001 to 100: Leading Edge Corr Coef: 2nd Custom Paper 001 to 100
   • (SP 2-814-001 to 100: Leading Edge Corr Switch: 2nd Custom Paper 001 to 100
   Is the paper transfer leading edge coefficient setting less than 60?
   

   Yes	Restore the coefficient setting to its default setting.
   No	Go to Step 5.

3. Is the paper transfer leading edge correction switch at its upper limit?
   

   Yes	Use different paper. If this is not possible, consult the product specialist.
   No	Add 5 points to the setting.

4. Is the problem resolved?
   

   Yes	Finished!
   No	Go to Step 5.

5. Does reducing the paper transfer coefficient setting by 5 points solve the problem?
   

   Yes	Finished!
   No	Repeat from Step 2.