Depending on the cause of the problem, do one the following:

Paper with high paper-to-paper adhesion is used.

Paper with high paper-to-paper adhesion may be wrongly detected as double feeding.

Disable the double feeding detection function.

If custom paper is used

  1. In Advanced Settings for the custom paper in use, set Double Feed Detection to Off. (SP 1-956-001 to 100: Dbl-Feed Detect Custom Paper 001 to 100)

If custom paper is not used

  1. On the machine operation panel: Adjustment Settings for Skilled Operators > Paper Feed/ Output > Double Feed Detection > Set to Off. (SP 1-302-001 to 007: Dbl-Feed Detect Tray <number>)
An envelope is being used.

The seams of envelopes may cause double feeds to be erroneously detected.

Disable the double feed detection.

If custom paper is used

  1. In Advanced Settings for the custom paper in use, set Double Feed Detection to Off. (SP 1-956-001 to 100: Dbl-Feed Detect Custom Paper 001 to 100)

If custom paper is not used

  1. On the machine operation panel: Adjustment Settings for Skilled Operators > Paper Feed/ Output > Double Feed Detection > Set to Off. (SP 1-302-001 to 007: Dbl-Feed Detect Tray <number>)
The double feed detection sensor is soiled.
  • If the double feed detection sensor is soiled with paper dust or other fragments, it may wrongly detect double feeding.
  • Clean the double feed detection sensor.

  • Disabling double feed detection may reduce print image quality or cause blank sheets to be delivered.