If an error occurs during a download, an error message will appear. The error code consists of the letter "E" and a number ("E24", for example).
Error Message Table
No. | Meaning | Solution |
20 | Cannot map logical address | Make sure the SD card is installed correctly, or use a different SD card. |
21 | Cannot access memory | HDD connection not correct, or replace hard disk. |
22 | Cannot decompress compressed data | The ROM data on the SD card is not correct, or data is damaged. |
23 | Error occurred when ROM update program started | Controller program defective. If the second attempt fails, replace the controller board. |
24 | SD card access error | Make sure the SD card is installed correctly, or use a different SD card. |
30 | No HDD available for stamp data download | HDD connection not correct or replace hard disks. Copier model only. |
31 | Data incorrect for continuous download | Install the SD card with the remaining data necessary for the download, then re-start the procedure. |
32 | The update was interrupted because the machine was switched off. When the machine was turned on again to resume the update, the SD card slot was empty, or the inserted SD card is for different firmware. | Repeat the procedure by inserting the SD card with the correct firmware update information files. |
33 | Incorrect SD card version | The ROM data on the SD card is not correct, or data is damaged. |
34 | Module mismatch - Correct module is not on the SD card | The data on the SD is not correct. Get the correct data (Japan, Overseas, OEM, etc.) then install again. |
35 | Module mismatch – Module on SD card is not for this machine | SD update data is not correct. The data on the SD card is for a different machine. Get the correct data then install again. |
36 | Cannot write module – Cause other than E34, E35 | SD update data is not correct. The data on the SD card is for a different machine. Get the correct data then install again. |
40 | Engine module download failed | Replace the data for the module on the SD card and try again, or replace the BCU board. |
42 | Operation panel module download failed | Replace the data for the module on the SD card and try again, or replace the LCDC. |
43 | Stamp data module download failed | Replace the data for the module on the SD card and try again, or replace the hard disk. Copier model only. |
44 | Controller module download failed | Replace the data for the module on the SD card and try again, or replace the controller board. |
50 | Electronic confirmation check failed | SD update data is not correct. The data on the SD card is for a different machine. Get the correct data then install again. |