Cause:

The paper feed speed of the exit motor, switchback entrance, or switchback exit is too high or too low.

Solution:

If scratches or streaks appear on side 2 of the paper

You can lessen the problem by decreasing the paper feed speed.

  1. In Advanced Settings for the custom paper in use, adjust the paper feed speed for delivery.
    Depending on the type of printing, specify one of the following:
    • For one-sided printing, reduce the value in Exit Motor Feed Speed Adjustment by 0.1%. (SP 1-964-001 to 100: Exit Motor Spd: Fine Adj Custom Paper 001 to 100)
    • For duplex printing, reduce the value in Switchback Entrance Feed Speed Adj by 0.1%. (SP 1-965-001 to 100: Invert Entrance Spd: Fine Adj Custom Paper 001 to 100)
    • For one-sided printing (delivery of inverted paper), reduce the value in Switchback Exit Feed Speed Adj by 0.1%. (SP 1-966-001 to 100: Invert Exit Spd: Fine Adj Custom Paper 001 to 100)

  2. Print the image. Is the problem resolved?

    Yes

    Finished!

    No

    Keep decreasing the value by 0.1% until the problem is resolved.

    If the problem persists even though you have decreased the value by 1.0%, consult the product specialist.

If scratches or streaks appear on side 1 of the paper

You can lessen the problem by increasing the paper feed speed.

  1. In Advanced Settings for the custom paper in use, adjust the paper feed speed for delivery.
    Depending on the type of printing, specify one of the following:
    • For one-sided printing, increase the value in Exit Motor Feed Speed Adjustment by 0.1%. (SP 1-964-001 to 100: Exit Motor Spd: Fine Adj Custom Paper 001 to 100)
    • For duplex printing, increase the value in Switchback Entrance Feed Speed Adj by 0.1%. (SP 1-965-001 to 100: Invert Entrance Spd: Fine Adj Custom Paper 001 to 100)
    • For one-sided printing (delivery of inverted paper), increase the value in Switchback Exit Feed Speed Adj by 0.1%. (SP 1-966-001 to 100: Invert Exit Spd: Fine Adj Custom Paper 001 to 100)

  2. Print the image. Is the problem resolved?

    Yes

    Finished!

    No

    Keep increasing the value by 0.1% until the problem is resolved.

    If the problem persists even though you have increased the value by 1.0%, consult the product specialist.