This code signals a jam with paper above Thickness 5 (Thk 5).

If the paper is Thk 5 and very stiff, or Thk 6 or higher, when the leading edge of the paper is on the fusing guide plate [A] and the trailing edge is on the transfer exit guide [B] both ends of the paper rest on the guide plates. Due to the rigidity of the paper, the paper surface can lose contact with the paper transport belt [C] and the paper will not feed. Also, very slick coated paper can easily slip over the surface of the belt, lose contact with the belt fail to feed (Jam 082).

Cause:

This problem can occur when:

  • Using paper sizes B5 LEF, A4 LEF, LT LEF
  • The paper is thick (Thk 5 and extremely stiff or Thk 6 or higher), especially rigid or paper with a slick surface like coated paper.

Solution:

This problem can be resolved by switching the paper to short-edge feed (SEF).

  1. Is the paper registered with Custom Paper Setting?

    Yes

    Go to Step 2.

    No

    Register the paper with User Tools.

  2. Can the job be switched from LEF to SEF feed?

    Yes

    Switch paper orientation to SEF.

    No

    Go to Step 3.

  3. Print the image. Is the problem resolved?

    Yes

    Finished!

    No

    Use different paper. If this is not possible, consult the product specialist.