SC900

SC900-00	D	Electrical total counter error	GW
		The total counter contains data that is not a number.
		NVRAM incorrect type NVRAM defective or corrupted Unexpected error from external source When PRT received signals at SRM, the requested count did not complete.
		Replace NVRAM

SC910-00	B	External controller error 1	GW
		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller
		Cycle the machine off/on

SC911-00	B	External controller error 2	GW
		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller
		Cycle the machine off/on

SC912-00	B	External controller error 3	GW
		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller
		Cycle the machine off/on

SC913-00	B	External controller error 4	GW
		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller
		Cycle the machine off/on

SC914-00	B	External controller error 5	GW
		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller
		Cycle the machine off/on

SC 915-01	A	External controller error 6 (Egret Board)	GW
SC 915-02	A	External controller error 6 (HDD serial communication error)	GW
SC 915-03	A	External controller error 6 (CPU overheated)	GW
SC 915-04	A	External controller error 6 (GW cannot send due to receipt of erroneous command)	GW
SC 915-05	A	External controller error 6 (Error disabled GW communication)	GW
SC 915-05		The external controller alerted the machine about an error.
		Refer to the instructions for the external controller
		Cycle the machine off/on

SC 919-00	D	External controller down	GW
		While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected.
		Controller power outage Controller rebooted Connection to controller loose
		Cycle the machine off/on

SC920-01	B	Printer Error 1 (No response at PM start)	GW
SC920-01	B	Printer Error 1 (Timeout occurred during PM operation)	GW
SC920-02	B	Printer Error 1 (WORK memory not acquired)	GW
SC920-03	B	Printer Error 1 (Filter processing did not start)	GW
SC920-04	B	Printer Error 1 (Filter processing ended abnormally)	GW
		An internal application error was detected and operation cannot continue.
		Software defective, switch off/on, or change the controller firmware Insufficient memory
		Cycle the machine off/on

SC921-00	D	Printer Error 2: Font error	GW
		When the printer application started, the specified font could not be found on the SD card.
		The specified font is not on the SD card SD card data corrupted
		Cycle the machine off/on

SC925-00	B	Net File function error	GW
		The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code:
		HDD defective Power loss while data was writing to HDD Software bug
		Refer to procedure below next table, SC925-01

SC925-01	B	Net File function error	GW
		Net File function error	GW
		The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code:
		HDD defective Power loss while data was writing to HDD Software bug
		If another SC related to HDD errors (SC860 to SC865) is issued at the same time, the HDD is the cause. Solve the other SC. If SC860 to SC865 is not issued: Turn the main power off/on. If this does not work, initialize the HDD NetFile partition (SP5-832-011: HDD Formatting (Ridoc I/F)). Approval by the customer is required because received fax message waiting to be delivered and documents waiting to be captured will be lost. 1. Go into the User Tools mode and do "Delivery Settings" to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5-832-011, then turn the machine power off and on. 4. If this does not solve the problem, format all HDD partitions with SP5-832-001, and then cycle the machine off/on. Approval by the customer is required because documents and Address Book information in the HDD will be lost. Received fax messages stored are protected but the order may be changed. 5. If this does not solve the problem, replace the HDD.

Here is a list of HDD status codes:

Display	Meaning
(-1)	HDD not connected
(-2)	HDD not ready
(-3)	No label
(-4)	Partition type incorrect
(-5)	Error returned during label read or check
(-6)	Error returned during label read or check
(-7)	“filesystem” repair failed
(-8)	“filesystem” mount failed
(-9)	Drive does not answer command
(-10)	Internal kernel error
(-11)	Size of drive is too small
(-12)	Specified partition does not exist
(-13)	Device file does not exist

Recovery from SC 925

Procedure 1

If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865.

Procedure 2

If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on.
If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-11 (HDD Formatting – Ridoc I/F).
NetFiles: These are jobs printed from the document server using a PC and DeskTopBinder. Before you initialize the NetFile partition on the HDD, tell the customer:
- Received faxes on the delivery server will be erased
- All captured documents will be erased
- Desk Top Binder/Print Job Manager/Desk Top Editor job history will be erased
- Documents on the document server, and scanned documents, will not be erased.
- The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time).
Before you initialize the Netfile partition with SP5832-11, do these steps:
In the User Tools mode, do Document Management> Batch Delete Transfer Documents.
Do SP5832-11, and turn the machine off and on.

Procedure 3

If “Procedure 2” is not the solution for the problem, do SP5832-1 (HDD Formatting – All)
Cycle the machine off/on.

SP5832-001 erases all document and address book data on the hard disks. Consult with the customer before you do this SP code.

Procedure 4

If “Procedure 3” does not solve the problem, replace the HDD.

SC990-00	D	Software error 1	GW
		An unexpected operation was encountered by the software.
		Software crash, reboot the machine If the HDDs have just been replaced, be sure to download the stamp data (SP 5853). With SP5990 004(SMC Report – Logging Data), print the most recent information for SC990. The SC990 information displays the file name, line number, and value. Report this information to your technical supervisor. For example: Function.c LINE: 123 VAL: 0
		Cycle the machine off/on Re-install firmware for controller board, BCU

SC991-00	C	Software Error 2	GW
		The software peformed an unexpected function and the program cannot continue. Recovery processing allows the program to continue.
		Abnormal variable Internal parameter error Insufficient work memory Hardware error not detected by SC
		Increments count (no action needed)

In order to get more details about SC991:

Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors.
If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC991, including the software file name, line number, and so on. Of these two methods, 1) is the recommended method, because another SC could write over the information for the previous SC.

SC992-00	D	Undefined Error (No SC Code)	GW
		An error not controlled by the system occurred (the error does not come under any other SC code).
		Software defective Incorrect SC code from previous machine
		Cycle the machine off/on

SC994-00	D	Application Item Error	GW
		The number of executed application items on the operation panel reach the maximum limit for the operation panel structure.
		Too many executed application items
		Increments count (no action needed)

SC995-01	D	CPM setting error	GW
		The 11-digit machine code information and the manufacturer code were compared.
		The machine code and manufacturer codes do not match.
		Enter the machine number with SP5811 Cycle the machine off/on This restores the machine to its state before NVRAM replacement

SC995-02	D	CPM setting error	GW
		The 11-digit machine code information and the manufacturer code were compared.
		The machine code and manufacturer codes do not match.
		Restore the machine to its state before NVRAM replacement Download NVRAM data with SP5825 Cycle the machine off/on

SC995-03	D	CPM setting error	GW
		The 11-digit machine code, or the machine recognition code, do not match.
		The 11-digit machine code information and the manufacturer recognition code were compared.
		The machine code and manufacturer codes do not match.
		Replace the controller with one that has the correct number code

SC995-04	D	CPM setting error	GW
		The 11-digit machine code information and the manufacturer code were compared and do not match.
		The machine code and manufacturer codes do not match.
		Replace the controller with the correct type

SC997-00	D	Application selection error 1	GW
		An application did not start after pressing the appropriate key on the operation panel.
		Software bug.
		Confirm that the RAM, DIMM, and PCB are the correct type for the option, Make sure that the downloaded programs are compatible.

SC998-00	D	Application selection error 2
		Register processing did not execute for an application within 60 sec. after the machine was switched on. No applications start correctly, and all end abnormally.
		Software bug A RAM or DIMM option required by the application is not installed or not installed correctly.
		Confirm that the RAM, DIMM, and PCB are the correct type for the option, Make sure that the downloaded programs are compatible. Replace the controller board.