J049 (Skew)

Cause:

Paper is skewed.

Solution:

Depending on the cause of the problem, do one the following:

The side fences in the paper tray are too far apart.

• If the side fences are too far apart, the paper may be skewed.
• Adjust the side fences to match the paper width.
• When you close the paper tray, the side fences may become misaligned due to the weight of the paper.
• To prevent this, close the paper tray slowly.

The paper size/orientation/type is not specified correctly.

• In tray paper settings, specify the size, orientation, and type of the paper in use.

Colored paper or transparencies are loaded in the paper tray.

• Paper edges may not have been detected correctly. Adjust the color paper edge detection.

1. In Advanced Settings for the custom paper in use, select Color Paper Edge Detection Adjustment and make a note of the present value. (SP1-962-001 to 100: Color Paper Adjustment Custom Paper 001 to 100)
2. Increase the value in Color Paper Edge Detection Adjustment.

3. Print the image. Is the problem resolved?

   Yes	Finished!
   No	Keep increasing the value until the problem is resolved. If the problem persists even though the setting has reached its maximum value, restore the value noted in step 1 and go to the next step.

4. Decrease the value in Color Paper Edge Detection Adjustment.

5. Print the image. Is the problem resolved?

   Yes	Finished!
   No	Keep decreasing the value until the problem is resolved. If the problem persists even though the setting has reached its minimum value, restore the value noted in step 1 and go to the next step.

6. In Advanced Settings for the custom paper in use, set Skew Detection to Off. (SP1-955-001 to 100: Skew Detect Custom Paper 001 to 100)

7. Print the image. Is the problem resolved?

   Yes	Finished!
   No	Consult the product specialist.

An envelope is used.

If an envelope flap at the trailing edge is oblique, a skew may be wrongly detected when the envelope is fed with its flap open.

Disable the skew detection function.

If custom paper is used:

In Advanced Settings for the custom paper in use, set Skew Detection to Off. (SP1-955-001 to 100: Skew Detect Custom Paper 001 to 100)

If custom paper is not used:

On the machine operation panel: Paper Feed/Output group in the Adjustment Settings for Skilled Operators menu, set Skew Detection to Off. (SP1-021-001 to 008: Skew Detect Tray <number>)

The skew detection level is too high.

The skew detection level may be too high. Decrease the skew detection level. (SP1-022-001 to 008: Skew Correction Level Setting Tray <number>

1. On the machine operation panel: Paper Feed/Output group in the Adjustment Settings for Skilled Operators menu, increase the value in Skew Detection Level. (SP1-022-001 to 008: Skew Correction Level Setting Tray <number>. If you change these settings in the plus direction (+), the detection level decreases.

2. Print the image. Is the problem resolved?

   Yes	Finished!
   No	Keep increasing the value until the problem is resolved. If the problem persists even though the setting has reached its maximum value, go to the next step.

3. On the machine operation panel: Paper Feed/Output group in the Adjustment Settings for Skilled Operators menu, set Skew Detection to Off. (SP1-021-001 to 008: Skew Detect Tray <number>)