SC600

SC620-01	D	ADF communication error
		No response from the ADF after connection to the main machine or an error occurred after connection.
		ADF I/F cable disconnected or loose Electrical noise on the line ADF defective Incompatible ADF connected IPU board defective
		Check ADF cable Replace ADF cable Replace IPU

SC620-01	D	ADF communication error
		No response from the ADF after connection to the main machine or an error occurred after connection.
		ADF I/F cable disconnected or loose Electrical noise on the line ADF defective Incompatible ADF connected IPU board defective
		Check ADF cable Replace ADF cable Replace IPU

SC621-00	D	Peripheral Communication Error
		The UART generated an error when the finisher was connected.
		Peripheral I/F cable disconnected or broken Peripheral main board disconnected or defective BCU defective IOB defective
		Cycle the machine off/on Check the I/F connection of the finisher Replace BCU Replace IOB Replace main board of finisher

SC622-01	D	LCT connected to machine error 1
		(1) Connection circuit error (2) UART received an error signal
		LCT not connected correctly to main machine LCT main board defective BCU, IOB defective
		Cycle the machine off/on Check LCT harness connections Replace BCU Replace LCT

SC622-02	D	LCT connected to machine error 2
		(3) Connection circuit error (4) UART received an error signal
		LCT not connected correctly to main machine LCT main board defective BCU, IOB defective
		Cycle the machine off/on Check LCT harness connections Replace BCU Replace LCT

SC632-00	B	MF accounting device error 1	GW
		The controller sends data to the accounting device, but the device does not respond. This occurs three times.
		Loose connection between the controller and the counting device
		Cycle the machine off/on Check the connection of the serial line

SC633-00	B	MF accounting device error 2	GW
		After communication is established, the controller receives the brake signal from the accounting device.
		Loose connection between the controller and the accounting device
		Cycle the machine off/on Check the connection of the serial line

SC634-00	B	MF accounting device error 3	GW
		The accounting device sends the controller the report that indicates a backup RAM error has occurred.
		Defective controller of the MF accounting device Battery error
		Replace main board of counting device Replace backup battery

SC635-00	B	MF accounting device error 4	GW
		The accounting device sends the controller the report that indicates the battery voltage error has occurred.
		Defective controller of the MF accounting device Battery error
		Replace main board of counting device Replace backup battery

SC636-01	D	IC card authentication error	GW
		External authentication module error
		This SC is generated if the external authentication is enabled and following condition occurs: No external authentication module SD card error or external authentication module broken No DESS module
		Insert the correct SD card Install DESS module Do the follow Super Service SP codes and then cycle the machine off/on: SP5401-160 set to "0" SP5401-161 set to "0" SP5876-001. If this does not execute replace NVRAM

SC636-02	D	IC card version error	GW
		The version of the external authentication module is not correct.
		Incorrect module version
		Install the correct external authentication module

SC636-11	D	OSM User Code File Error	GW
		The correct "usercode" file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file.
		Make sure the eccm.mod file is in the root folder of the SD card. Check the eccm.mod file is in the root folder of the SD card.
		In IDissuer.exe (the OSM setting tool), create a "usercode" file for the customer. Make sure that the "eccm.mod" IC card module is in the root folder.

SC637-01	D	Tracking Information Notice Error	GW
		Tracking Application Error
		When the tracking information is lost, this SC is issued.
		The machine failed to give notice the tracking information to the tracking SDK application. Tracking information is lost, and the machine cannot count correctly.
		Cycle the machine off/on

SC637-02	D	Tracking Information Notice Error	GW
		When the tracking information is lost, this SC is issued.
		The machine failed to give notice the tracking information to the management server. Tracking information is lost, and the machine cannot count correctly.
		Cycle the machine off/on

SC641	C	Communication error between BCU and controller board
		After three re-tries there was no response from the controller board to the frame send from the BCU
		Controller board software error Connection harness between BCU and controller board loose, broken, defective. Engine board software error
		Check the harnesses between the BCU and controller board. Cycle the machine off/on.

SC650-004	B	Incorrect modem setting	GW
		Dial up fails due to the incorrect modem setting.
		Incorrect SP settings Disconnected telephone line Disconnected modem board LAN board disconnected
		Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug.

SC650-005	B	Communication line error	GW
		The supplied voltage is not sufficient due to a defective communication line or defective connection.
		Incorrect SP settings Disconnected telephone line Disconnected modem board LAN board disconnected
		The line is not supported and nothing can be done.

SC650-013	B	Modem board error 1	GW
		The modem board does not work properly even though the setting of the modem board is installed with a dial up connection.
		Incorrect SP settings Disconnected telephone line Disconnected modem board LAN board disconnected
		If a modem board is not installed, install it. Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171, SP5-816-165 to 171) are correct. If the problem is not solved, replace the modem.

SC650-014	B	Modem board error 2	GW
		The modem board is installed even though the RCG-N is installed.
		Incorrect SP settings Disconnected telephone line Disconnected modem board LAN board disconnected
		If a modem board is attached, remove it. Check if wired/wireless LAN works.

SC651-01	C	Incorrect dial up connection	GW
		-001: Program parameter error
		-002: Program execution error
		An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection.
		Caused by a software bug
		If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

SC652-00	D	ID2 mismatching	GW
		ID2 for @Remote certification is mismatching between the controller board and NVRAM.
		Used controller board installed Used NVRAM installed
		If this occurs during RC Gate installation, Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. If this occurs after RC Gate installation, Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

SC653-00

D

@Remote Service ID2 Mismatch Error 2

GW

One of the following problems exist with the ID2 stored in NVRAM:

ID2 has less than 17 digits
A non-printable character exists in ID2
ID2 is all spaces
ID2 is NULL

Clear the RC Gate install status, write the common certificate, and then begin installation again.

SC665-01	D	IPU-to-BCU harness error
		There is a poor connection between the IPU and BCU due to a loose, broken or defective harness.
		FFC between BCU and IPU disconnected FFC between BCU and IPU loose, broken, defective BCU defective IPU defective
		Check, replace FFC between BCU-IPU Replace BCU Replace IPU

SC665-02	D	BCU-to-CNB harness error
		There is a poor connection between the IPU and CNB due to a loose, broken or defective harness.
		Harness between BCU and CNB disconnected Harness between BCU and CNB loose, broken, defective BCU defective CNB defective
		Check, reset, replace FFC harness between BCU-CNB Replace BCU Replace CNB

SC665-03	D	IOB-to-CNB harness error
		There is a poor connection between the IOB and CNB due to a loose, broken or defective harness.
		Harness between IOB and CNB disconnected FCC between IOB and CNB loose, broken, defective BCU defective IOB defective CNB defective
		Check, reset FFC between IOB-CNB Replace FFC between IOB-CNB Replace BCU Replace IOB Replace CNB

SC665-04	D	IOB fail to to start
		IOB failed to start due to a critical error.
		BCU-to-CNB harnesses loose, broken, defective IOB-to-CNB harnesses loose, broken, defective No output from PSU B IOB defective RYB defective CNB defective BCU defective
		Check, replace harness between IOB-CNB Check, replace harness between BCU-IOB Replace IOB Replace CNB Replace BCU Replace PSU-B

SC669	-**	BCU EEPROM communication error
	-01	EEPROM OPEN ID error
	-02	EEPROM OPEN channel error
	-03	EEPROM OPEN device error
	-04	EEPROM OPEN communication interrupt error
	-05	EEPROM OPEN timeout error
	-06	EEPROM OPEN operation interrupt error
	-07	EEPROM OPEN buffer full
	-08	EEPROM OPEN no error code
	-09	EEPROM CLOSE ID error
	-10	EEPROM CLOSE no error code
	-11	EEPROM DATA WRITE ID error
	-12	EEPROM DATA WRITE channel error
	-13	EEPROM DATA WRITE device error
	-14	EEPROM DATA WRITE communication cancel error
	-15	EEPROM DATA WRITE communication timeout error
	-16	EEPROM DATA WRITE operation interrupt error
	-17	EEPROM DATA WRITE buffer full
	-18	EEPROM DATA WRITE no error code
	-19	EEPROM DATA READ ID error
	-20	EEPROM DATA READ channel error
	-21	EEPROM DATA READ device error
	-22	EEPROM DATA READ communication cancel error
	-23	EEPROM DATA READ timeout error
	-24	EEPROM DATA READ operation interrupt error
	-25	EEPROM DATA READ buffer full
	-26	EEPROM DATA READ no error code
	-27	EEPROM DEVICE DETECT ID error
	-28	EEPROM DEVICE DETECT channel error
	-29	EEPROM DEVICE DETECT device error
	-30	EEPROM DEVICE DETECT communication cancel error
	-31	EEPROM DEVICE DETECT communication timeout error
	-32	EEPROM DEVICE DETECT operation interrupt error
	-33	EEPROM DEVICE DETECT buffer full
	-34	EEPROM DEVICE DETECTt no error code
		Three tries were attempted but three EEPROM communication errors were returned.
		Electronic noise EEPROM incorrectly installed, defective BCU defective
		Cycle the machine off/on Check EEPROM connection Replace EEPROM Replace BCU

SC670-00	D	Engine start failure	GW
		Case 1 No /ENGRDY signal asserted at power on, or when machine left low power mode. No response from EC from engine within the specified time at power on. No response from PC from engine within the specified time at power on. No response from SC from engine within the specified time at power on (MFP module only). Write to Rapi driver failed (no destination found at PCI). Case 2 Unexpected error occurred after /ENGRDY signal asserted.
		Case 1: Engine board did not boot. Case2: Engine board unexpectedly reset
		Check the connection between the engine board and the controller board. If it is always reproduced, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them. If reproducibility is low, multiple causes are to be considered, such as software, engine board, controller board, and PSU.

SC672-10	D	Controller error	GW
		Communication problem between controller and operation panel occurred at power on.
		After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup. After startup reset of the operation panel, the attention code or the attention acknowledge code is not sent from the controller within 30 seconds. After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice.
		Controller stalled Controller board installed incorrectly Controller board defective Operation panel connector loose or defective Controller delay
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the control panel harness.

SC672-11	D	Controller error	GW
		Communication problem between controller and operation panel occurred, or a data error occurred, at power on.
		After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup. After startup reset of the operation panel, the attention code or the attention acknowledge code is not sent from the controller within 30 seconds. After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice.
		Controller stalled Controller board installed incorrectly Controller board defective Operation panel connector loose or defective Controller delay
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the control panel harness.

SC672-12	D	Controller error	GW
		Communication with the controller board suddenly ceased after normal start up.
		After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup. After startup reset of the operation panel, the attention code or the attention acknowledge code is not sent from the controller within 30 seconds. After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice.
		Controller stalled Controller board installed incorrectly Controller board defective Operation panel connector loose or defective Controller delay
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the control panel harness.

SC672-13	D	Controller error	GW
		A problem shut down the controller.
		After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup. After startup reset of the operation panel, the attention code or the attention acknowledge code is not sent from the controller within 30 seconds. After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice.
		Controller stalled Controller board installed incorrectly Controller board defective Operation panel connector loose or defective Controller delay
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the control panel harness.

SC672-99	D	Controller error	GW
		Operation panel OCS (firmware) error
		After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup. After startup reset of the operation panel, the attention code or the attention acknowledge code is not sent from the controller within 30 seconds. After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice.
		Controller stalled Controller board installed incorrectly Controller board defective Operation panel connector loose or defective Controller delay
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the control panel harness.

SC687-00	D	Image transfer command error
		The controller did not issue a PER command to the BCU.
		Cycle the machine off/on Check, replace harness between controller board and BCU Replace controller board