Double-Feeding (J099, J470, J471, J485, J486)

Cause

This problem is caused by a variety of factors. Implement the following measures.

Solution

The user setting should be correct for the type of paper in the tray. Check and correct the settings

In Custom Paper Settings, set 41: [Paper Feed Mode (Adjust Fan Level)] to “Moderate Dble Fd Red. (Lower)”. Problem solved?
Yes
Finished!
No
Go to next step.
In Custom Paper Settings, change 41: [Paper Feed Mode (Adjust Fan Level)] to “Low”
Do additional settings above for the paper and problem.
- Excessive curl. Details Settings > 39: Side Fan Shutter > Enable. This should correct excessive curl.
- Recycled, thin paper not separating. Detailed Settings > 37: Suction Fan > 70% > Change 60% then 50% and then check the results. This should stop thin paper from double-feeding.
- Long custom paper sizes (Custom 3 and lower). Detailed Settings > 34: Upper Fan > 0%. This should stabilized feeding smaller paper sizes.
Problem solved?
Yes
Finished!
No
These paper sizes cannot be fed reliably.

Here is a list of related SP codes you may want to try to adjust to solve the problem.

Yes	Finished!
No	Go to next step.

Yes	Finished!
No	These paper sizes cannot be fed reliably.