Depending on the cause of the problem, do one of the following:

Have you fanned the paper to remove static cling?
  • Not fanning the paper properly may cause paper misfeeding.
  • Remove the paper, fan it, and reload it.
The side fences in the paper tray are too close together.
  • If the distance between the side fences is less than the paper width, it may interfere with paper transfer and so cause paper misfeeds.
  • Adjust the paper guides to match the paper width.
  • When you close the paper tray, the side fences may become misaligned due to the weight of the paper. To prevent this, close the paper tray slowly.
Special or coated paper is used.
  • Is the airflow powerful sufficient?
    The factory-set airflow of the wide LCT may not be strong enough to separate the sheets. Increase the airflow.
    If custom paper is used

In Advanced Settings for the custom paper in use, increase the value in Adjust Wide LCT Fan Level. (SP 1-976-001 to 100: LCT Tray Fan ON/OFF Custom Paper 001 to 100)

If custom paper is not used

  • On the machine operation panel: Paper Feed/ Output group on the Adjustment Settings for Skilled Operators menu, increase the value in Adjust Wide LCT Fan Level. (SP 1-920-001 to 003: LCT Tray Fan Duty Adjustment A3LCT Tray <number>)
  • Is the tab sheet holder attached?
    Attach the tab sheet holder to prevent air from escaping at the trailing edge of the paper. This improves paper separation.
  • Is the paper feed roller covered with paper dust?
    Paper dust on the surface of coated paper may reduce the traction of the paper feed roller and cause paper misfeeding due to paper slippage or insufficient separation. By cleaning the paper feed roller, the frictional force can be restored so that paper misfeeding will not occur. (Cleaning the Paper Feed Path)
An envelope is used.

Depending on the type of envelope, air trapped inside may be squeezed out when the paper feed roller picks up the envelope and cause slippage leading to a misfeed.

  • Is the wide LCT fan disabled?

In Advanced Settings for the custom paper in use, set Wide LCT Fan Setting to Off. (SP 1-976-001 to 100: LCT Tray Fan ON/OFF Custom Paper 001 to 100)

  • Have you flattened the envelope?

Flatten the envelope and all its edges to eliminate air before loading. If the envelope is curled, decurl it before loading.