When a user encounters troubles when operating a machine, the solution is displayed on the operation panel and a user can attempt to resolve the problem on his or her own.
MF Model
On the MF model, the operation panel Help functions can be browsed from Help Function (MF Model Only). The initial menu is different, depending on whether the machine is connected to the Internet or not, but either initial menu allows entry to Built-in Help Content.
Online Help when connected to the Internet
Offline Help when not connected to the Internet
Printer Model
The QR code for the User’s Manual printed on the machine for the printer model can be read by a smart device, and then the contents of the manual can be browsed on the smart device while using the operation panel.
Help Menu
The menu item is as follows:
| Trouble | Actions | |
|---|---|---|
| For better image quality | Faint/smeared | Cleaning the inside of the machine (LED head) |
| Image partially missing |
| |
| Image skewed/shifted |
| |
| Lines visible/Dirt on the image (MF model only) |
| |
| Uneven density (MF model only) | Correcting the image density uniformly | |
| For smoother paper feeding | Multiple sheets fed |
|
| Misfeed occurs |
| |
| Paper becomes creased | Checking the loaded paper, paper type, and thickness settings | |
| Paper curls | Checking the loaded paper, paper type, and thickness settings | |
| Original double feed/misfeed (MF model only) |
| |