SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC332-00

D

Toner end detection error

Under the condition that the toner cartridge has not reached SP2-995-001, an error that no toner is supplied has been detected over "n" times in succession. (n: SP2-931-005)

  • Overloaded toner feeding system (toner clogging)

  • Detection screw of the PCDU not rotating

  • Failure in the toner end sensor: Light leak

  • Failure in the toner supply clutch (CL2)

Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step.
  1. Reconnect the toner end sensor (S9) connector.
  2. Reconnect the toner supply clutch (CL2) connector.
  3. Re-install the PCDU.
  4. Replace the PCDU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC364-00

D

Toner end sensor (S9) output count error

Under the condition that the toner cartridge has not reached the end, an error that no toner is supplied has been detected over "n" times in succession. (n: SP2-931-003)

  • Connector defective (disconnected, loose) or harness defective

  • Toner end sensor (S9) defective (no light emission)
  • Dirty detection surface of the toner cartridge
Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step.
  1. Check and clean the detection surface of the toner cartridge.
  2. Reconnect the toner end sensor (S9) connector.
  3. Re-install the PCDU.
  4. Replace the PCDU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC396-01

D

Drum motor (M3) error

The motor LOCK signal is detected for more than 2 seconds while the motor START signal is ON.

  • Drum motor (M3) defective
  • Loose, broken, defective connector or harness defective
  • Engine board (Printer: BCU, MF: SCB) defective
  • PCDU overload
Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step.
  1. Replace the drum motor (M3).
  2. Reconnect the drum motor (M3) connector.
  3. Replace the drum motor (M3) harness.
  4. Replace the engine board.
  5. Replace the PCDU.
SC396-02DDrum motor (M3) error (When the motor is deactivated)
The motor LOCK signal is not detected for more than 2 seconds while the motor START signal is OFF
  • Drum motor (M3) defective
  • Harness defective
  • Engine board (Printer: BCU, MF: SCB) defective
Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step.
  1. Replace the drum motor (M3).
  2. Replace the drum motor (M3) harness.
  3. Replace the engine board.