SC800 (Controller)

SC816

-

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23

D

read() error

SC816-25

D

write() error

SC816-26

D

write() communication retry error

SC816-29

D

read() communication retry error

SC816-35

D

read() error

SC816-36

to -98

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

• Energy save I/O subsystem defective
• Energy save I/O subsystem detected a controller board error (non-response).
• An error was detected during preparation for the transition to STR.

Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step.

1. Update the "System/Copy" firmware and the other system firmware to the latest version.

2. Disable the STR shift function with SP5-191-001 (Power Str Set).

3. Replace the controller board (Printer: Controller board, MF: SCB).

SC819-00

D

Fatal kernel error

[XXXX]: Detailed error code

[0x5032]

HAIC-P2 error

HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.)

1. Power cycle the machine.
2. Replace the HDD.
3. Replace the controller board (Printer: Controller board, MF: SCB).

[0x5245]

1. Power cycle the machine.
2. Replace the controller board (Printer: Controller board, MF: SCB).
3. Replace the engine board (Printer: BCU, MF: SCB).

1. Power cycle the machine.
2. Replace the controller board (Printer: Controller board, MF: SCB).
3. Replace the engine board (Printer: BCU, MF: SCB).

[0x6261]

HDD defective

6261 6420 6469 7200 00 -> "bad dir"

[0x696e]

gwinit process ending

If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification)

“0x69742064” -> “init died”

Console string

Other error (characters on operation panel)

Error in the OS

Power cycle the machine.

SC840-00

D

EEPROM access error

• During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.
• During the I/O processing, a writing error occurred.

EEPROM is defective or has reached its end of life.

-

SC841-00

D

EEPROM read data error

Mirrored data of the EEPROM is different from the original data in EEPROM.

Data in the EEPROM is overwritten for some reason.

-

SC842-00

C

Nand-Flash updating verification error

SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.

Nand-Flash defective

Power cycle the machine.

SC842-01

C

Insufficient Nand-Flash blocks (threshold exceeded)

At startup, or when machine returned from energy saver mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded the threshold, and then SCS generated the SC code.

Number of unusable blocks exceeded the threshold for Nand-Flash

Replace the controller board (Printer: Controller board, MF: SCB).

SC842-02

C

The number of Nand-Flash block deletions exceeded

At startup, or when the machined returned from energy saver mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded the threshold, and then SCS generated this SC code.

Number of blocks deleted exceeded threshold for Nand-Flash

Replace the controller board (Printer: Controller board, MF: SCB).

SC843-02

B

eMMC rewrite frequency exceeded the threshold (Smart Operation Panel) 

At startup, or when the machined returned from energy saver mode, the eMMC was read and judged that the number of rewrote blocks had exceeded the threshold.

Number of blocks rewrote exceeded threshold for eMMC

Replace the Smart Operation Panel.

SC845-01

D

Hardware error detected when the automatic firmware update: Engine board

Hardware abnormality of the target board

Replacing the target board.

For SC852-02, HDD may cause the problem. Replace the HDD if the SC cannot be recovered by replacing the controller board.

SC855-01

B

Wireless LAN board error (driver attachment failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

1. Power cycle the machine.
2. Replace wireless LAN board.

SC857-00

B

USB I/F Error

The USB interface is unusable because of a driver error.

1. Check the USB connection.
2. Replace the controller board (Printer: Controller board, MF: SCB).

SC860-00

B

HDD startup error at power on (HDD error)

• The HDD is connected but the driver detected the following errors.
  • SS_NO.T_READY: (-2): HDD does not become READY
  • SS_BAD_LABEL: (-4): Partition type incorrect
  • SS_READ_ERROR: (-5): Error occurred while reading or checking the label
  • SS_WRITE_ERROR: (-6): Error occurred while writing or checking the label
  • SS_FS_ERROR: (-7): Failed to repair the filesystem
  • SS_MOUNT_ERROR: (-8): Failed to mount the filesystem
  • SS_COMMAND_ERROR: (-9): Drive not responding to the command
  • SS_KERNEL_ERROR: (-10): Internal kernel error
  • SS_SIZE_ERROR: (-11): Drive size too small
  • SS_NO._PARTITION:(-12): The specified partition does not exist
  • SS_NO._FILE: (-13): Device file does not exist
• Attempted to acquire HDD status through the driver but there has been no response for 300 seconds or more.

• Unformatted HDD
• Label data corrupted
• HDD defective

Format the HDD with SP5-832-001.

SC860-01

D

HDD file system error at power on (HDD error)

Even one partition mount of HDD failed 

• Power off during file writing to HDD
• Shutting down while writing the file to HDD 

• Power off during HDD initialization 
• HDD defective 

1. Power cycle the machine.
2. Format the HDD with SP5-832-001.
3. Replace the HDD.

SC863-01

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as a disk label area.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-01

D

HDD data read failure (An error occurred in an area that does not belong to a partition, such as a disk label area.)

SC863-13

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC864-01

D

HDD data CRC error (An error occurred in an area that does not belong to a partition, such as a disk label area.)

SC864-13

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

1. Format the HDD.
2. Replace the HDD.

SC865-01

D

HDD access error (An error occurred in an area that does not belong to a partition, such as a disk label area.)

SC865-13

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

SC865-50

D

HDD time-out error (An error occurred in an unknown area.)

SC865-63

The machine does not detect a reply from the HDD during the HDD operation.

The HDD does not respond to the read/ write command from the machine.

1. Check the harness connections between the controller board and HDD.
2. Replace the HDD.

SC866-00

B

SD card authentication error

When a correct license for digital authentication is not found in an SD card application.

The SD card contains the wrong program data.

Store the correct program data on the SD card.

SC867-00

B

SD card removal detection

SC867-02

SD card removal detection

An application SD card has been removed from the slot (from the mount point /mnt/sd*).

Power cycle the machine.

SC868-00

D

SD card access error

The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd0)

• SD card defective
• SD controller defective

SD card that starts an application:

• Power cycle the machine and check the SD card insertion status.
• If no problem is found, insert the SD card and turn the main power on.
• If an error occurs, replace the SD card.

SD card for users:

• In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*
• In case of a device access error, turn the power off and check the SD card insertion status.
  • If no problem is found, insert the SD card and turn the power on.
  • If an error occurs, use another SD card.
  • If the error persists even after replacing the SD card, replace the controller board.

SC870-00

B

Address book data error (Anytime: Address book error.)

SC870-01

B

Address book data error (On startup: Media required for storing the address book is missing.)

SC870-02

B

Address book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address book data error (Initialization: Failed to generate a file to store internal address book.)

SC870-04

B

Address book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC870-07

B

Address book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-08

B

Address book data error (Machine configuration: HDD is present but the space for storing the address book is unusable.)

SC870-10

B

Address book data error (Machine configuration: Cannot make a directory for storing the address book in the SD/USB FlashROM.)

SC870-11

B

Address book data error (On startup: Inconsistency in the address book entry number.)

SC870-20

B

Address book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address book data error (File I/O: Failed to generate the file.)

SC870-22

B

Address book data error (File I/O: Failed to open the file.)

SC870-23

B

Address book data error (File I/O: Failed to write to file.)

SC870-24

B

Address book data error (File I/O: Failed to read the file.)

SC870-25

B

Address book data error (File I/O: Failed to check the file size.)

SC870-26

B

Address book data error (File I/O: Failed to delete data.)

SC870-27

B

Address book data error (File I/O: Failed to add data.)

SC870-30

B

Address book data error (Search: Failed to obtain data from the cache when searching in the machine address book. delivery destination/sender.)

SC870-31

B

Address book data error (Search: Failed to obtain data from cache during LDAP search.)

SC870-32

B

Address book data error (Search: Failed to obtain data from cache while searching the WS-scanner address book.)

SC870-41

B

Address book data error (Cache: failed to obtain data from the cache.)

SC870-50

B

Address book data error (On startup: Detected abnormality of the address book encryption status.)

SC870-51

B

Address book data error (Encryption settings: Failed to create the directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address book data error (Encryption settings: Failed to convert from encrypted text to plain text.)

SC870-54

B

Address book data error (Encryption settings: Detected data inconsistency when reading the encrypted address book.)

SC870-55

B

Address book data error (Encryption settings: Failed to delete the file when changing encryption setting.)

SC870-56

B

Address book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

When an error related to the Address Book is detected during startup or operation.

• Software bug
• Inconsistency of Address Book source location (machine/delivery server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book)
• The address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration.
• Address Book data corruption was detected.

1. Check the HDD connection.
2. Initialize all UCS settings and address/authentication information (SP5-846-046).
3. Initialize the address book partition (SP5-832-006).

SC871-01

D

FCU error

An error occurred when FCS detects FCU defective.

• Time-out error
• Abnormal parameter

1. Power cycle the machine.
2. Update the firmware if the more recent firmware was released.

SC874-05

D

Delete all error (Delete data area) : Read error

An error occurred while data was being erased on HDD or NVRAM

• Error detected in HDD data delete the program
• Error detected in NVRAM data delete the program
• The "Delete All" option was not set

1. Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the hard disk, the error will persist even after trying the above.)
2. If the "Delete All" option is not installed when this error occurs, install the option.

SC875-01

D

Delete all error (HDD erasure) (hddchack –i error)

An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD)

• HDD logical formatting failed.
• The modules failed to erase data.

Power cycle the machine.

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is enabled but it cannot be executed.

• Data Overwrite Security option SD card is broken.
• Data Overwrite Security option SD card has been removed.

• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

SC878-00

D

TPM electronic authentication error

The machine failed TPM electronic authentication.

System hash registered in the TPM did not match the data on the USB flash.

• System module was updated in an unauthorized manner.
• USB flash is not working correctly.

Replace the controller board (Printer: Controller board, MF: SCB).

SC878-01

D

USB Flash error

USB Flash file system error

USB Flash file system has been destroyed.

Replace the controller board (Printer: Controller board, MF: SCB).

SC878-02

D

TPM error

An error occurred in the TPM or TPM driver.

TPM is defective

Replace the controller board (Printer: Controller board, MF: SCB).

SC878-03

D

TCSD error

An error occurred in TPM software stack.

• Unable to start TPM
• Necessary files missing from the TPM.

Replace the controller board (Printer: Controller board, MF: SCB).

SC878-20

D

• Power cycle the machine.
• Replace the controller board (Printer: Controller board, MF: SCB).

SC899-00

D

Software performance error (signal reception end)

-

Occurs when an internal program behaves abnormally.

In the case of a hardware defect

• Replace the hardware.

In the case of a software error

• Power cycle the machine.
• Try updating the firmware.