1. Confirm that the Data Overwrite Security unit SD card is the correct type for the machine. The correct type for this machine is "Type M19".

    • If you install any version other than "Type M19", you have to replace the NVRAM and do this installation procedure again.

  2. Make sure that the following settings are not at their factory default values:
    • Supervisor login password
    • Administrator login name
    • Administrator login password
    If any of these settings are at a factory default value, tell the customer these settings must be changed before you do the installation procedure.
  3. Make sure that “Admin. Authentication” is ON.
    [User Tools] > [Machine Features] > [System Settings] > [Administrator Tools] > [Administrator Authentication Management] > [Admin. Authentication]
    If this setting is OFF, tell the customer this setting must be ON before you do the installation procedure.
  4. Make sure that “Administrator Tools” is enabled (selected).
    [User Tools] > [Machine Features] > [System Settings] > [Administrator Tools] > [Administrator Authentication Management] > [Available Settings]
    If this setting is disabled (not selected), tell the customer this setting must be enabled (selected) before you do the installation procedure.