- Enter the SP mode.
- Using SP5-816-202, input the request number which you have obtained from @Remote Center GUI, and then enter [OK].
- Confirm the request number, and then execute SP5-816-203.
Check the confirmation result using SP5-816-204.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
1 Request number error Check the request number again. 3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (authentication error)
Check Proxy username and password.
8
Other error
See "SP5816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
20
Dial-up authentication error
* These errors occur only in the modems that support @Remote.
21
Answer tone detection error
22
Carrier detection error
23
Invalid setting value (modem)
24
Low power supply current
25
unplugged modem
26
Busy line
- Using SP5-816-205, check that the screen displays the location Information only when it has been input at the Center GUI.
- Execute the registration with SP5-816-206.
Check the registration result using SP5-816-207
Value
Meaning
Solution/ Workaround
0
Succeeded
-
1
Request number error
Check the request number again.
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (Authentication error)
Check Proxy username and password.
8
Other error
See "SP5-816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
20
Dial-up authentication error
* These errors occur only in the modems that support @Remote.
21
Answer tone detection error
22
Carrier detection error
23
Invalid setting value (modem)
24
Low power supply current
25
unplugged modem
26
Busy line
- Exit the SP mode.
SP5-816-208 Error Codes
Caused by Operation Error, Incorrect Setting
Code | Meaning | Solution/ Workaround |
---|---|---|
-12002 | An Inquiry or registration attempted without acquiring a request number. | Obtain a Request Number before inquiry or registration. |
-12003 | Attempted registration without execution of a confirmation and no previous registration. | Perform Confirmation before attempting registration. |
-12004 | Attempted setting with illegal entries for certification and ID2. | Check ID2 of the machine. |
-12005 | @Remote communication is prohibited. The device has an Embedded RC gate-related problem. | Make sure that "Remote Service" in User Tools is set to "Do not prohibit". |
-12006 | A confirmation request was made after the confirmation had been already completed. | Execute registration. |
-12007 | The request number used at registration was different from the one used at confirmation. | Check the request number. |
-12008 | Update certification failed because mainframe was in use. | Check the machine status. If the machine is in use, try again later. |
-12009 | The ID2 in the NVRAM does not match the ID2 in the individual certification. | Check ID2 of the machine. |
-12010 | The certification area is not initialized. | Initialize the certification area. |
Error Caused by Response from GW URL
Code | Meaning | Solution/ Workaround |
---|---|---|
-2385 | Other error | |
-2387 | Not supported at the Service Center | |
-2389 | Database out of service | |
-2390 | Program out of service | |
-2391 | Two registrations for the same machine | Check the registration condition of the machine |
-2392 | Parameter error | |
-2393 | External RCG not managed | |
-2394 | Machine not managed | |
-2395 | Box ID for external RCG is illegal. | |
-2396 | Mainframe ID for external RCG is illegal. | |
-2397 | Incorrect ID2 format | Check the ID2 of the machine. |
-2398 | Incorrect request number format | Check the request number. |
SP descriptions
SP5-816-202 (Remote Service: Letter Number)
Allows entry of the number of the request needed for the RCG-N device.SP5-816-203 (Remote Service: Confirm Execute)
Executes the inquiry request to the @Remote GW URL.SP5-816-204 (Remote Service: Confirm Result))
Displays a number that indicates the result of the inquiry executed with SP5816 203.SP5-816-205 (Remote Service: Confirm Place)
Displays the installed section informed from G/W for the response of request number inquiry if the section is enrolled on the G/W.SP5-816-206 (Remote Service: Register Execute)
Executes "Embedded RCG Registration".SP5-816-207 (Remote Service: Register Result)
Displays a number that indicates the registration result.