1. Enter the SP mode.
  2. Using SP5-816-202, input the request number which you have obtained from @Remote Center GUI, and then enter [OK].
  3. Confirm the request number, and then execute SP5-816-203.

  4. Check the confirmation result using SP5-816-204.

    Value

    Meaning

    Solution/ Workaround

    0

    Succeeded

    -

    1Request number errorCheck the request number again.

    3

    Communication error (proxy enabled)

    Check the network condition.

    4

    Communication error (proxy disabled)

    Check the network condition.

    5

    Proxy error (authentication error)

    Check Proxy username and password.

    8

    Other error

    See "SP5816-208 Error Codes" below this.

    9

    Request number confirmation executing

    Processing… Please wait.

    20

    Dial-up authentication error

    * These errors occur only in the modems that support @Remote.

    21

    Answer tone detection error

    22

    Carrier detection error

    23

    Invalid setting value (modem)

    24

    Low power supply current

    25

    unplugged modem

    26

    Busy line

  5. Using SP5-816-205, check that the screen displays the location Information only when it has been input at the Center GUI.
  6. Execute the registration with SP5-816-206.

  7. Check the registration result using SP5-816-207

    Value

    Meaning

    Solution/ Workaround

    0

    Succeeded

    -

    1

    Request number error

    Check the request number again.

    3

    Communication error (proxy enabled)

    Check the network condition.

    4

    Communication error (proxy disabled)

    Check the network condition.

    5

    Proxy error (Authentication error)

    Check Proxy username and password.

    8

    Other error

    See "SP5-816-208 Error Codes" below this.

    9

    Request number confirmation executing

    Processing… Please wait.

    20

    Dial-up authentication error

    * These errors occur only in the modems that support @Remote.

    21

    Answer tone detection error

    22

    Carrier detection error

    23

    Invalid setting value (modem)

    24

    Low power supply current

    25

    unplugged modem

    26

    Busy line

  8. Exit the SP mode.
SP5-816-208 Error Codes

Caused by Operation Error, Incorrect Setting

Code

Meaning

Solution/ Workaround

-12002An Inquiry or registration attempted without acquiring a request number.Obtain a Request Number before inquiry or registration.

-12003

Attempted registration without execution of a confirmation and no previous registration.

Perform Confirmation before attempting registration.

-12004

Attempted setting with illegal entries for certification and ID2.

Check ID2 of the machine.

-12005

@Remote communication is prohibited. The device has an Embedded RC gate-related problem.

Make sure that "Remote Service" in User Tools is set to "Do not prohibit".

-12006

A confirmation request was made after the confirmation had been already completed.

Execute registration.

-12007

The request number used at registration was different from the one used at confirmation.

Check the request number.

-12008

Update certification failed because mainframe was in use.

Check the machine status. If the machine is in use, try again later.

-12009

The ID2 in the NVRAM does not match the ID2 in the individual certification.

Check ID2 of the machine.

-12010

The certification area is not initialized.

Initialize the certification area.

Error Caused by Response from GW URL

Code

Meaning

Solution/ Workaround

-2385

Other error

 

-2387

Not supported at the Service Center

 

-2389

Database out of service

 

-2390

Program out of service

 

-2391

Two registrations for the same machine

Check the registration condition of the machine

-2392

Parameter error

 

-2393

External RCG not managed

 

-2394

Machine not managed

 

-2395

Box ID for external RCG is illegal.

 

-2396

Mainframe ID for external RCG is illegal.

 

-2397

Incorrect ID2 format

Check the ID2 of the machine.

-2398

Incorrect request number format

Check the request number.

 

SP descriptions

  • SP5-816-202 (Remote Service: Letter Number)
    Allows entry of the number of the request needed for the RCG-N device.

  • SP5-816-203 (Remote Service: Confirm Execute)
    Executes the inquiry request to the @Remote GW URL.

  • SP5-816-204 (Remote Service: Confirm Result))
    Displays a number that indicates the result of the inquiry executed with SP5816 203.

  • SP5-816-205 (Remote Service: Confirm Place)
    Displays the installed section informed from G/W for the response of request number inquiry if the section is enrolled on the G/W.

  • SP5-816-206 (Remote Service: Register Execute)
    Executes "Embedded RCG Registration".

  • SP5-816-207 (Remote Service: Register Result)
    Displays a number that indicates the registration result.