1. The setting of SP5-816-201 in the machine must be "0".
  2. Print the SMC with SP5-990-002 and then check if a device ID2 (SP5-811-003) must be correctly programmed.
    • 6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
    • ID2 (SP5-811-003) and the serial number (SP5-811-001) must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)
    • Make sure to shut down and reboot the machine once before printing the SMC. Otherwise, the latest settings may not be collected when the SMC is printed.
  3. The following settings must be correctly programmed.
    • Use Proxy (SP5-816-062) set to "1: Use".
    • Proxy server IP address (SP5-816-063)
    • Proxy server Port number (SP5-816-064)
    • Proxy User ID (SP5-816-065)
    • Proxy Password (SP5-816-066)
  4. Get a Request Number.

 

SP descriptions
  • SP5-816-201 (Remote Service: Regist Status)
    Displays a number that indicates the status of the @Remote service device.
    0: Neither the registered device by the external nor embedded RCG device is set.
    1: The embedded RCG device is being set. Only Box registration is completed. In this status, this unit cannot answer a polling request from the external RCG.
    2: The embedded RCG device is set. In this status, the external RCG unit cannot answer a polling request.
    3: The registered device by the external RCG is being set. In this status, the embedded RCG device cannot be set.
    4: The registered module by the external RCG has not started.

  • SP5-990-002 (SP Print Mode: SP Mode Data List)
    Prints the configuration sheets of the system and user settings: SMC.
    Make sure to shut down and reboot the machine once before printing the SMC. Otherwise, the latest settings may not be collected when the SMC is printed.

  • SP5-811-003 (Machine No. Setting: ID2 Code Display)
    Sets the ID-2 code used to identify the @remote device at installation.

  • SP5-816-062 (Remote Service: Use Proxy)
    0: Not use
    1: Use
    This SP setting determines if the proxy server is used when the machine communicates with the service center.

  • SP5-816-063 (Remote Service: Proxy server IP address)
    This SP sets the address of the proxy server used for communication between the RCG device and the gateway. Use this SP to set up or display the customer proxy server address.
    The address is necessary to set up the embedded RCG-N.
    The address display is limited to 127 characters. Characters beyond the 127 characters are ignored.
    This address is customer information and is not printed in the SMC report.

  • SP5-816-064 (Remote Service: Proxy server Port number)
    This SP sets the port number of the proxy server used for communication between the embedded RCG-N and the gateway. This setting is necessary to set up the embedded RC Gate-N.
    This port number is customer information and is not printed in the SMC report.

  • SP5-816-065 (Remote Service: Proxy User ID)
    This SP sets the HTTP proxy certification username.
    The length of the name is limited to 31 characters. Any character beyond the 31st character is ignored.
    This name is customer information and is not printed in the SMC report.

  • SP5-816-066 (Remote Service: Proxy Password)
    This SP sets the HTTP proxy certification password.
    The length of the password is limited to 31 characters. Any character beyond the 31st character is ignored.
    This name is customer information and is not printed in the SMC report.