SC900 (Others)

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC900-00	D	Electronic counter error
		The electronic total counter value is not the specified value. This error is detected when the counter moves forward.
		The NVRAM connection is not correct. The NVRAM is defective. The NVRAM data is corrupted. The data was written in the wrong area due to external factors. When PRT received signals at SRM, the requested count is not completed.
		Replace the NVRAM.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC920-02	B	Printer Error 1 (WORK memory not acquired)
SC920-04	B	Printer Error 1 (Filter processing ended abnormally)
		When an error is detected in the application, which makes continued operation impossible.
		Software bug Unexpected hardware configuration (such as insufficient memory)
		Power cycle the machine.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC921-00	B	Printer application error (Resident font not found)
		The Resident font was not found at printer startup.
		Preinstalled font files not found.
		Power cycle the machine.

No.	Type	Error Name/Error Condition/Major Cause/Solution
SC925-00	B	NetFile function error
SC925-01	B	NetFile function error
		The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used.
		HDD defective Power loss while data was writing to HDD Software bug
		Procedure 1 If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 to SC865), cycle the main power OFF/ON. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5-832-11 (HDD Formatting - Ridoc I/F). NetFiles: These are jobs printed from the document server using a PC and DeskTopBinder. Before you initialize the NetFile partition on the HDD, tell the customer: Received faxes on the delivery server will be erased All captured documents will be erased Desk Top Binder/Print Job Manager/Desk Top Editor job history will be erased Documents on the document server, and scanned documents will not be erased. The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5-832-11, do these steps: In the User Tools mode, do Document Management> Batch Delete Transfer Documents. Do SP5-832-011, and power cycle the machine. Procedure 3 If “Procedure 2” is not the solution to the problem, do SP5-832-001 (HDD Formatting - All) Cycle the power machine off/on. SP5-832-001 erases all document and address book data on the hard disks. Consult with the customer before you do this SP code. Procedure 4 If “Procedure 3” does not solve the problem, replace the HDD.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-01	C	Registration clutch (CL5) non-drive error
		When the clutch is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Clutch defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the registration clutch (CL5). Replace the registration clutch (CL5). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the registration clutch (CL5) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-02	C	Paper feed clutch (CL6) non-drive error
		When the clutch is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Clutch defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the paper feed clutch (CL6). Replace the paper feed clutch (CL6). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the paper feed clutch (CL6) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-03	C	Bypass feed clutch (CL4) non-drive error
		When the clutch is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Clutch defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and printing from bypass tray after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the bypass feed clutch (CL4). Replace the bypass feed clutch (CL4). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the bypass feed clutch (CL4) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-04	C	Bypass lift clutch (CL3) non-drive error
		When the clutch is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Clutch defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and printing from bypass tray after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the bypass lift clutch (CL3). Replace the bypass lift clutch (CL3). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the bypass lift clutch (CL3) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-05	C	Relay clutch (CL7) non-drive error
		When the clutch is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Clutch defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the relay clutch (CL7). Replace the relay clutch (CL7). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the relay clutch (CL7) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-06	C	Duplex clutch (CL1) non-drive error
		When the clutch is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Clutch defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the duplex clutch (CL1). Replace the duplex clutch (CL1). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the duplex clutch (CL1) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-07	C	Toner supply clutch (CL2) non-drive error
		When the clutch is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Clutch defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and do OUTPUT check with SP after each step. At this time, remove the toner cartridge. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the toner supply clutch (CL2). Replace the toner supply clutch (CL2). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the toner supply clutch (CL2) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-08	C	Fusing pressure/release motor (M2) non-drive error
		When the motor is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Motor defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the fusing pressure/release motor (M2). Replace the fusing pressure/release motor (M2). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the fusing pressure/release motor (M2) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-09	C	Exit junction gate solenoid (SOL1) non-drive error
		When the solenoid is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Solenoid defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the exit junction gate solenoid (SOL1). Replace the exit junction gate solenoid (SOL1). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the exit junction gate solenoid (SOL1) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-10	C	Exit/reverse motor (M1) non-drive error
		When the motor is not driven, the registration value of the failure detection is "0" three times consecutively.
		Connector disconnected Harness broken Motor defective Driver defective Interlock power off
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the exit/reverse motor (M1). Replace the exit/reverse motor (M1). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the exit/reverse motor (M1) and engine board.

No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-50	C	Optional counter interface unit error
		Setting of the optional counter interface is ON, and register values, of the set detection signal of the optional counter interface unit, is "1" 3 times in a row.
		Driver's error of the optional counter interface
		Power cycle the machine. If the problem cannot be solved, replace the SCB.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-51	C	Registration clutch (CL5) drive error
		When the clutch is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the registration clutch (CL5). Replace the registration clutch (CL5). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the registration clutch (CL5) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-52	C	Paper feed clutch (CL6) drive error
		When the clutch is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the paper feed clutch (CL6). Replace the paper feed clutch (CL6). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the paper feed clutch (CL6) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-53	C	Bypass feed clutch (CL4) drive error
		When the clutch is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and printing from bypass tray after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the bypass feed clutch (CL4). Replace the bypass feed clutch (CL4). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the bypass feed clutch (CL4) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-54	C	Bypass lift clutch (CL3) drive error
		When the clutch is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and printing from bypass tray after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the bypass lift clutch (CL3). Replace the bypass lift clutch (CL3). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the bypass lift clutch (CL3) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-55	C	Relay clutch (CL7) drive error
		When the clutch is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the relay clutch (CL7). Replace the relay clutch (CL7). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the relay clutch (CL7) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-56	C	Duplex clutch (CL1) drive error
		When the clutch is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the duplex clutch (CL1). Replace the duplex clutch (CL1). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the duplex clutch (CL1) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-57	C	Toner supply clutch (CL2) drive error
		When the clutch is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on and do OUTPUT check with SP after each step. At this time, remove the toner cartridge. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the toner supply clutch (CL2). Replace the toner supply clutch (CL2). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the toner supply clutch (CL2) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC940-59	C	Exit junction gate solenoid (SOL1) drive error
		When the solenoid is driven, the registration value of the failure detection is "1" three times consecutively.
		Driver defective
		Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power and duplex printing after each step. Reconnect the connector on the engine board (Printer: BCU, MF: SCB). Reconnect the exit junction gate solenoid (SOL1). Replace the exit junction gate solenoid (SOL1). Replace the engine board (Printer: BCU, MF: SCB). Replace the harness between the exit junction gate solenoid (SOL1) and engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC990-00	D	Software performance error
		The software attempted to make an unexpected operation.
		Incorrect argument Incorrect internal parameter Insufficient working memory Abnormal performance caused by an error that cannot be detected in normal SC detection due to hardware specifications.
		Power cycle the machine. Reinstall the software of the controller board (Printer: Controller board, MF: SCB). Reinstall the software of the engine board (Printer: BCU, MF: SCB).

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC991-00	C	Recoverable software operation error
		The software performed an unexpected function and the program cannot continue. Recovery processing allows the program to continue.
		Abnormal variable Internal parameter error Insufficient work memory Hardware error not detected by SC
		Logging only

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC992-00	D	Undefined Error (No SC Code)
		An error not controlled by the system occurred (the error does not come under any other SC code).
		Software defective
		Power cycle the machine.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC994-00	C	Application Item Error
		The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure.
		Too many executed application items
		Logging only

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC995-01	D	CPM setting error 1
		Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of BICU replacement or malfunctioning. Machine serial number cannot be identified because of NV-RAM replacement
		Machine serial number (11 digits) or machine identification code does not match.
		Enter the machine serial number using SP5-811, and then cycle the power off/on. Attach the NV-RAM that was installed previously.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC995-02	D	CPM setting error 2
		Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning.
		Machine serial number (11 digits) or machine identification code does not match.
		Attach the NV-RAM that was installed previously. Download data on the NV-RAM using SP5-825.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC995-03	D	CPM setting error 3
		Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning.
		Machine serial number (11 digits) or machine identification code does not match.
		Replace it with a specified controller.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC995-04	D	CPM setting error 4
		Comparison of machine serial number (11 digits) and machine identification code.
		Machine serial number (11 digits) or machine identification code does not match.
		Return the parts to the original configuration, and then replace them according to the manual.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC997-00	B	Application function selection error
		The application did not function normally after pressing the application key on the operation panel.
		There is a bug in the software.
		Check if the options required by the application (RAM, DIMM, boards) are installed properly. Check whether downloaded applications are correctly configured.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC998-00	D	Application start error
		After power ON, no application program was registered to the system within the specified period of time. (No application started or ended normally.). Even though the application started up, it cannot be rendered due to an unknown fault.
		There is a bug in the software. The options required by the application (RAM, DIMM, board) are not installed.
		Power cycle the machine. Check the RAM, DIMM, and boards. Check the application configurations. Replace the controller board (Printer: Controller board, MF: SCB).