SC600 (Device Communication)

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC622-00	D	1st paper bank communication error
		Detected an error when connecting the communication line.
		1st paper bank control board defective Engine board defective 1st paper bank to the main machine connection fault
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Reconnect the connectors between the engine board and the 1st paper bank controller board. Replace the harnesses between the engine board and the 1st paper bank controller board. Replace the 1st paper bank controller board. Replace the paper bank. Replace the engine board (Printer: BCU, MF: SCB).

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC623-00	D	2nd paper bank communication error
		Detected an error when connecting the communication line.
		1st paper bank control board defective 2nd paper bank control board defective 1st paper bank to 2nd paper bank connection fault
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Reconnect the connectors between the 1st paper bank controller board and 2nd paper bank controller board. Replace the harnesses between the 1st paper bank controller board and 2nd paper bank controller board. Replace the 1st paper bank controller board. Replace the 2nd paper bank controller board. Replace the paper bank.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC624-00	D	3rd paper bank communication error
		Detected an error when connecting the communication line.
		2nd paper bank control board defective 3rd paper bank control board defective 2nd paper bank to 3rd paper bank connection fault
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Reconnect the connectors between the 2nd paper bank controller board and 3rd paper bank controller board. Replace the harnesses between the 2nd paper bank controller board and 3rd paper bank controller board. Replace the 2nd paper bank controller board. Replace the 3rd paper bank controller board. Replace the paper bank.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC641-00	D	Engine to controller communication error (No response)
		The controller sent a data frame by RAPI protocol, but there was no response after trying 3 times, once every 100ms.
		Controller board or software failure Engine board or software failure Controller board and engine board are not connected properly.
		Check the connection between the controller board and engine board. (Printer model only) Power cycle the machine.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC641-01	D	Engine serial communication error (Time-out)
SC641-01	D	No response over the specified time.
SC641-02	D	Engine serial communication error (Retry-over)
SC641-02	D	When commands are sent in the normal mode, communication fails over the upper limit numbers (3 times) of command byte retry.
SC641-03	D	Engine serial communication error (Download Error)
SC641-03	D	In the download command mode or download data mode, a communication error is returned from the engine.
SC641-04	D	Engine serial communication error (UART Error)
SC641-04	D	UART receive errors (Break condition, Framing, Parity or Overrun error) are detected.
		Controller board or software failure Controller board-engine board connection fault Engine board or software failure
		Check and reconnect the connectors between the controller board and engine board. (Printer model only) Power cycle the machine.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC645-01	C	ID tag connection error (Toner cartridge)
		An error is notified during EEPROM communication and the machine does not recover after two retries.
		Noise ID tag connection failure
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Check if there are dirty or abnormality on the ID chip connector. If you can see the dirty or abnormality, clean or replace the ID chip connector. Replace the harness between the engine board (Printer: BCU, MF: SCB) and ID chip connector. Replace the toner cartridge. Replace the ID chip connector. Replace the engine board (Printer: BCU, MF: SCB).
SC645-02	C	ID tag connection error (PCDU)
		An error is notified during EEPROM communication and the machine does not recover after two retries.
		Noise ID tag connection failure
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Check if there are dirty or abnormality on the ID chip connector. If you can see the dirty or abnormality, clean or replace the ID chip connector. Replace the harness between the engine board (Printer: BCU, MF: SCB) and ID chip connector. Replace the PCDU. Replace the ID chip connector. Replace the engine board (Printer: BCU, MF: SCB).

No.	Type	Error Name/Error Condition/Major Cause/Solution
SC667-01	D	Master device mode setting error
		When the machine starts or returns from the energy saver mode, a CPU mode setting error is detected.
		Engine board defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Replace the engine board (Printer: BCU, MF: SCB).

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC669-01	D	EEPROM communication error: ID error during EEPROM OPEN
SC669-02	D	EEPROM communication error: Channel error during EEPROM OPEN
SC669-03	D	EEPROM communication error: Device error during EEPROM OPEN
SC669-04	D	EEPROM communication error: Communication interrupted error during EEPROM OPEN
SC669-05	D	EEPROM communication error: Communication timeout error
SC669-06	D	EEPROM communication error: Not operating error during EEPROM OPEN
SC669-07	D	EEPROM communication error: Buffer full during EEPROM OPEN
SC669-08	D	EEPROM communication error: No error code during EEPROM OPEN
SC669-09	D	EEPROM communication error: ID error
SC669-10	D	EEPROM communication error: No error code during EEPROM Close
SC669-11	D	EEPROM communication error: ID error during EEPROM data write
SC669-12	D	EEPROM communication error: Channel error during EEPROM data write
SC669-13	D	EEPROM communication error: Device error during EEPROM data write
SC669-14	D	EEPROM communication error: Communication interrupted error during EEPROM data write
SC669-15	D	EEPROM communication error: Communication timeout error
SC669-16	D	EEPROM communication error: Not operating error during EEPROM data write
SC669-17	D	EEPROM communication error: Buffer full during EEPROM data write
SC669-18	D	EEPROM communication error: No error code during EEPROM data write
SC669-19	D	EEPROM communication error: ID error during EEPROM data read
SC669-20	D	EEPROM communication error: Channel error EEPROM data read
SC669-21	D	EEPROM communication error: Device error during EEPROM data read
SC669-22	D	EEPROM communication error: Communication interrupted error during EEPROM data read
SC669-23	D	EEPROM communication error: Communication timeout error
SC669-24	D	EEPROM communication error: Not operating error during EEPROM data read
SC669-25	D	EEPROM communication error: Buffer full during EEPROM data read
SC669-26	D	EEPROM communication error: No error code during EEPROM data read
SC669-36	D	EEPROM communication error: Verification error
SC669-37	D	EEPROM communication error: Error Detection
		An error is notified during EEPROM communication and the machine does not recover after three retries.
		Electromagnetic noise EEPROM error Engine board defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Re-install the EEPROM on the engine board (Printer: BCU, MF: SCB). Replace the EEPROM on the engine board. Replace the engine board (Printer: BCU, MF: SCB).

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC670-00	D	Engine startup error
		Engine board does not start up.
		Engine board defective PSU defective Controller board defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Power cycle the machine ten times. Check the connection between the controller board and BCU. (Printer model only) Replace the engine board (Printer: BCU, MF: SCB). Replace the PSU. Replace the controller board. (Printer model only)

No.	Type	Error Name/Error Condition/Major Cause/Solution
SC670-01	D	ASIC device mode setting error
		When the machine starts or returns from the energy saver mode, an ASIC mode setting error is detected.
		Engine board defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Check the LED lighting on the engine board (Printer: BCU, MF: SCB). If abnormal lighting, replace the engine board. - Normal lighting: ON and OFF repeats at regular intervals - Abnormal lighting: LED lights twice, then turns OFF for 4 sec. Check the connection between the controller board and engine board. (Printer model only) Replace the controller board (Printer: Controller board, MF: SCB). Replace the engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC672		Controller startup error
SC672-00	D	After the machine was powered on, communication between the controller and the operation panel was not established, or communication with the controller was interrupted after a normal startup.
SC672-10	D	After the machine was powered on, communication between the controller and the operation panel was not established.
SC672-11	D	After the machine was powered on, communication between the controller and the operation panel was not established, or communication with the controller was interrupted after a normal startup.
SC672-12	D	Communication with the controller was interrupted after a normal startup.
SC672-13	D	The operation panel detected that the controller is down due to other reason that shown in SC672-00 to -12.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector lose, broken, or defective Controller late
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Replace the USB cable/harness between the operation panel and the controller board. Replace the controller board (Printer: Controller board, MF: SCB).

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC672-20	D	Controller startup error
		After the machine was powered on, communication between the controller and the operation panel was not established, or communication with the controller was interrupted after a normal startup.
		USB cable defective
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Turn the power OFF, and press the SW5 on the controller board (Printer: Controller board, MF: SCB). Replace the controller board. Replace the USB cable/harness between the operation panel and the controller board. Replace the operation panel.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC672-21	D	Controller startup error
		After the machine was powered on, communication between the controller and the operation panel was not established, or communication with the controller was interrupted after a normal startup.
		Controller failure
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Turn the power OFF, and press the SW5 on the controller board (Printer: Controller board, MF: SCB). Replace the controller board. Replace the USB cable/harness between the operation panel and the controller board. Replace the operation panel.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC672-99	D	Controller startup error
		The operation panel software ended abnormally.
		Controller stalled Board installed incorrectly Controller board (Printer: Controller board, MF: SCB) defective Operation panel connector lose, broken, or defective Controller late
		Power cycle the machine.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC673-01	D	Operation panel Flair communication error (Smart Operation Panel)
		System application (MonitorService) error occurred
		System application (MonitorService) terminated abnormally
		Press the [Reboot] on the SC screen. Power cycle the machine.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC673-10	D	Operation panel Flair communication error (Smart Operation Panel)
		The Smart Operation Panel is communicating with the main machine (this is called “flair communication”), and there was no response from the main machine.
		This SC is detected when the controller cannot respond to the notification from the monitoring service module (operation panel).
		Power cycle the machine. Replace the SCB.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC681-01	D	Device ID is not identified (toner cartridge): Device ID error (Incorrect ID)
SC681-06	D	Device ID is not identified (toner cartridge): Channel error
SC681-11	D	Device ID is not identified (toner cartridge): Device ID error (No ID chip)
SC681-16	D	Device ID is not identified (toner cartridge): Communication error
SC681-21	D	Device ID is not identified (toner cartridge): Communication timeout
SC681-26	D	Device ID is not identified (toner cartridge): The device has stopped its operation
SC681-27	D	Device ID is not identified (toner cartridge): The device has stopped its operation
SC681-28	D	Device ID is not identified (toner cartridge): The device has stopped its operation
SC681-29	D	Device ID is not identified (toner cartridge): The device has stopped its operation
SC681-31	D	Device ID is not identified (toner cartridge): The requested buffer is full
SC681-36	D	Device ID is not identified (toner cartridge): SRAM OPEN: Verification error
		An error is notified during the ID identification after three retries.
		Malfunction Noise ID tag contact failure
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Check if there are dirty or abnormality on the ID chip connector. If you can see the dirty or abnormality, clean or replace the ID chip connector. Reconnect the connectors between the engine board (Printer: BCU, MF: SCB) and ID chip connector. Replace the toner cartridge. Replace the harness between the engine board and ID chip connector. Replace the engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC682-01	D	Device ID is not identified (PCDU): Device ID error (Incorrect ID)
SC682-06	D	Device ID is not identified (PCDU): Channel error
SC682-11	D	Device ID is not identified (PCDU): Device ID error (No ID chip)
SC682-16	D	Device ID is not identified (PCDU): Communication error
SC682-21	D	Device ID is not identified (PCDU): Communication timeout
SC682-26	D	Device ID is not identified (PCDU): The device has stopped its operation
SC682-27	D	Device ID is not identified (PCDU): The device has stopped its operation
SC682-28	D	Device ID is not identified (PCDU): The device has stopped its operation
SC682-29	D	Device ID is not identified (PCDU): The device has stopped its operation
SC682-31	D	Device ID is not identified (PCDU): The requested buffer is full
SC682-36	D	Device ID is not identified (PCDU): SRAM OPEN: Verification error
		An error is notified during the ID identification after three retries.
		Malfunction Noise ID tag contact failure
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Check if there are dirty or abnormality on the ID chip connector. If you can see the dirty or abnormality, clean or replace the ID chip connector. Reconnect the connectors between the engine board (Printer: BCU, MF: SCB) and ID chip connector. Replace the PCDU. Replace the harness between the engine board and ID chip connector. Replace the engine board.

SC No.	Type	Error Name/Error Condition/Major Cause/Solution
SC687-00	D	PER receipt failure
		Even though 120 seconds have elapsed after RAPI-PES (request for image transfer) is issued, a RAPI-PER receipt is not received from the controller board.
		Defective controller board Noise
		Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. Update the firmware Replace the engine board (Printer: BCU, MF: SCB). Replace the controller board (Printer: Controller board, MF: SCB).