1. Insert the SD card into the slot on the side of the operation panel (MF model only) or the machine's service slot.

    • It is recommended to use either the SD card with 2GB (P/N: B6455030) or 8GB (P/N: B6455040) provided as service parts. This is because the log data can be acquired much faster than when using commercially available SD cards.
    • Format the SD card by using SD Formatter from Panasonic before copying the logs:
      https://www.sdcard.org/downloads/formatter_4/ (The URL is current as of Jun. 2016, and is subject to change)

  2. Turn the power on.
  3. Enter SP mode.

  4. Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the year-month-day calendar format.

    • For example, if a problem occurred on February 1, 2015, the date should be set to "20150201", as shown above.
    • Be sure to confirm the date when the problem occurred before obtaining the logs.

  5. Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).

    • "2" is set by default, which is the minimum needed for investigating the problem.
    • A value of "1" to "180" can be set.

  6. Execute SP5-858-111 (Acquire All Info & Logs) to copy all of the log types to an SD card.

    It is possible to obtain the logs separately by the SPs below.

    SP

    Collectable Information and/or Logs

    SP5-858-111

    All of the information and logs that are collected by executing the SPs from SP5-858-121 to SP5-858-145, and SMC.

    SP5-858-121

    Configuration page

    SP5-858-122

    Font page

    SP5-858-123

    Print settings list

    SP5-858-124

    Error log

    SP5-858-131

    Fax information (whether the fax destinations are included or not depends on the setting of SP5-858-103.)

    SP5-858-141

    Controller log, engine log, operation panel log, FCU, and SMC.

    SP5-858-142

    Controller log

    SP5-858-143

    Engine log

    SP5-858-144

    Operation panel log

    SP5-858-145

    FCU log

    SP5-992-001

    SMC

  7. After executing the SP for copying the information and/or logs, a confirmation screen will appear (MF model only). To proceed to obtain the information and/or logs, press [execute].

    [A]

    File size

    [B]

    Period to copy

    [C]

    Estimated time to copy

    [D]

    If [Fax Contacts] is displayed, it means that the fax destinations will be included in the fax information.

    [E]

    Where the data will be copied.

    • The approximate time it takes to transfer the debug log is as follows. Transfer time may be affected by the type or format of the SD card.
      Controller log (GW debug log): 2 - 20 minutes
      Engine log: 2 minutes
      Operation panel log: 2 - 20 minutes

    If the estimated time is not calculated due to an error, an error code will be displayed.

    Error codeDescription
    -1Other problem.
    -2No SD card is inserted in the service slot or in the SD slot on the side of the operation panel. Insert an SD card to either of the SD slots.
    -3

    The SD card is locked. Unlock the SD card as shown below.

    1. Unlocked
    2. Locked
  8. Wait for the information and/or logs to be copied to the SD card.

  9. After a message stating that the process has completed appears on the operation panel, make sure that the LED light next to the SD slot is not flashing. Then, remove the SD card.

    • The process of obtaining logs fails in the following cases:
      - When the size of the logs to obtain exceeds the amount of space available on the SD card.
      - When the SD card is removed while the logs are being copied to it.
      - When the SD card is not formatted.
    • If ‘failed’ appears on the touch panel display, turn the power off, and then recover from step 1 again.

    Refer to "Log File List" to check the location of log files and file name.