Symptom

The paper jam (such as J031, J054, J057, J069) occur in the paper path between Tray 1 and around the registration.

Solution

Clean the registration sensor 1 (S13) and the opposing part.

  1. Open the front cover.
    IM 550F/600F/600SRF: Push the button [A] and open the front cover [B].

    P 800/801: Open the upper cover [A], and then open the front cover [B].
  2. Pull out the PCDU [A].
  3. Clean the registration sensor 1 (S13) [A] with a damp cloth from the backside of the PCDU [B].
  4. Clean the opposing part [A] of the registration sensor 1 (S13) with the damp cloth.