Some customers might ask for this feature to be disabled because of security precautions. In many cases, disabling RemoteConnect Support should be sufficient.

However, if a customer asks for RemoteConnect Support to be completely uninstalled, remove it by conducting the following procedure:

  1. Log in to Screen SP mode.
  2. Select Apps > Install.

  3. Select Uninstall for the following two applications:

    Firmware TypePart Number
    RemoteConnectSupportD0BQ1499
    RemoteSupportServiceD0BQ1498