1. Insert the SD card into the SD card slot.
    IM 550F/600F/600SRF:
    Insert an SD card into the media slot on the side of the operation panel.
    P 800/801:
    1. Remove the controller cover. (Controller Cover)
    2. Insert the SD card into the SD Card Slot 2 (lower) [A].
  2. Enter SP mode.
  3. Set the start date of the log with SP5-858-101 (Start date of debug log output)
    e.g.: March 28, 2013: input 20130328 (yyyymmdd)
    • Be sure to confirm the date when the problem occurred before obtaining the logs.
  4. Set the end date of the log with SP5-858-102 (Days of tracing)
    "2" is set by default, which is the minimum needed for investigating the problem.
    A value of "1" to "180" can be set.
  5. Execute SP5-858-111 (Acquire All Info & Logs) to write the debug log to the SD card.

  6. If the transfer is finished successfully, "completed" is displayed.

    • The approximate time it takes to transfer the debug log is as follows. Transfer time may be affected by the type or format of the SD card. (It is recommended that you format the SD card using the Panasonic SD Formatter (freeware)).
    • Controller debug log (GW debug log): 2 - 20 minutes
    • Engine debug log: 2 minutes
    • Operation panel log: 2 - 20 minutes

  7. Make sure that the SD card access LED is off, then remove the SD card.

  • If "failed" appears on the operation panel, turn the main power OFF, and then recover from step 1 again.

The debug logs are saved with the following file names.

Controller debug log (GW debug log)

/LogTrace/machine number/watching/yyyymmdd_hhmmss_unique identification number.gz

Engine debug log

/LogTrace/machine number/engine/yyyymmdd_hhmmss.gz

FCU debug log (IM 550F/600F/600SRF only)

/LogTrace/machine number/fculog/yyyymmdd_hhmmss.gz

Operation panel og

/LogTrace/machine number/opepanel/yyyymmdd_hhmmss.tar.gz

Communication log (network packet)

/LogTrace/machine number/packet_log/yyyymmdd_hhmmss.gz

Configuration page

/LogTrace/machine number/gps/ConfigrationPage/ConfigrationPage_yyyymmdd_hhmmss.csv

Printer setting list

  • /LogTrace/machine number /gps/PrintSettingList/PrintSettingList_RPGL_yyyymmdd_hhmmss.txt
  • /LogTrace/machine number/gps/PrintSettingList/PrintSettingList_RTIFF_yyyymmdd_hhmmss.csv

Font list

  • /LogTrace/machine number/gps/FontPage/FontPage_PCL_the page number_yyyymmdd_hhmmss.jpg
  • /LogTrace/machine number/gps/FontPage/FontPage_PDF_the page number_yyyymmdd_hhmmss.jpg
  • /LogTrace/machine number/gps/FontPage/FontPage_PS_the page number_yyyymmdd_hhmmss.jpg

Error log

/LogTrace/machine number/gps/ErrorLog/yyyymmdd_hhmmss.csv

Fax information (IM 550F/600F/600SRF only)

/LogTrace/machine number/faxreport/yyyymmdd_hhmmss.csv

SMC

/LogTrace/machine number/smc/machine number_5992XXX_yyyymmdd_hhmmss.csv

 

SP5-858-111 (Acquire All Info & Logs)