SC900 (Controller)

SC900-00

A

Electric counter error

The electric total counter value is out of specification.

An error is detected when increasing the total counter.

• Unexpected NV-RAM is attached.
• NV-RAM defective
• NV-RAM data corrupted.
• Data was written to an unexpected area because of external factor etc.
• The count requested by the SRM on receiving PRT is not completed.

Replace the NV-RAM.

SC920-02

B

Printer error (WORK memory not acquired)

When an error is detected in the application, which makes continued operation impossible.

• Software bug
• Unexpected hardware configuration (such as insufficient memory)

• Turn the main power off/on.
• Increase the memory storage capacity.

SC920-04

B

Printer error (Filter process not started)

When an error is detected in the application, which makes continued operation impossible.

• Software bug
• Unexpected hardware configuration (such as insufficient memory)

• Turn the main power off/on.

SC921-00

B

Printer error (Resident font not found)

Resident font was not found at printer startup

Turn the main power off/on.

SC990-00

D

Software operation error

Software attempted an unexpected operation.

• Parameter error
• Internal parameter error
• Insufficient work memory
• Operation error caused by abnormalities that are normally undetectable.

• Turn the main power OFF/ON.
• Reinstall the software of the controller board (PCB15) and BiCU (PCB16).

SC991-00

C

Recoverable software operation error

Software attempted an unexpected operation.

SC991 covers recoverable errors as opposed to CS990.

• Parameter error
• Internal parameter error
• Insufficient work memory
• Operation error caused by abnormalities that are normally undetectable.

Logging only

SC992-00

D

Undefined SC issued.

An SC, that is not controlled by the system, occurred.

• An SC for the previous model was used mistakenly, etc.
• Basically a software bug.

Turn the main power OFF/ON.

SC994-00

C

Operation error caused by abnormalities that are normally undetectable.

An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware.

This can occur if there are too many application screens open

on the operation panel.

Logging only.

SC997-00

D

Application function selection error

• No response to the predetermined command from SCS to the same application program 4 times consecutively.
  Cases when SC997-00 occur;
  
  1. SCS sends a command to the copy application.
  2. There has been no response from the copy application for 30 sec. (Error count value: 1)
  3. Step1-2 is repeatedly performed 3 times. (Error count value: 4)
  4. SC997-00 occur.

Cases when SC997-00 does not occur;

1. SCS sends a command to the copy application.
2. There has been no response from the copy application for 30 sec. (Error count value: 1)
   Step1-2 is repeatedly performed 2 times. (Error count value: 4)
3. SCS sends a command to the copy application.
   There has been a response from the copy application. (Error count value: 1)

• The application ended by an unusual process.

A software bug (mainly the application)

• Check the optional RAM/DIMM/boards required by the application program.
• Check if the combination of downloaded programs is correct.

SC998-00

D

Application start error

• No application was registered to the system within a specified time after the main power was turned ON.
  (No application starts/All applications have been terminated abnormally)
• The application started but cannot be drawn now for some reason.

• A software bug (mainly the application)
• The optional RAM/DIMM/boards, required by the application program, are not installed correctly.

• Check the optional RAM/DIMM/boards required by the application program.
• Check if the combination of downloaded programs is correct.
• Replace the controller board (PCB15).