Pattern | Display | How to reset | SC call or SC alarm in customer support system |
|---|---|---|---|
A | The SC is displayed on the operation panel, and the machine cannot be used (safety-related SC). | Execute CE reset SP mode, and switch main power from OFF to ON. | Occurrence & alarm count
Immediate alarm |
B | When a function is selected, the SC is displayed on the operation panel, and the machine cannot be used (downtime mitigation). | Switch main power from OFF to ON. | Occurrence & alarm count
Power OFF
Alarm count and alarm only if recurrence |
C | No display on the operation panel and use is permitted. | Count only logging. | Occurrence
Logging count & alarm count |
D | The SC is displayed on the operation panel, and the machine cannot be used (machine-error SC). | Switch main power from OFF to ON. | Occurrence & alarm count Power OFF
Alarm count and alarm only if recurrence |
ON
- When an ordinary SC (type D) is generated, an automatic reboot is performed. When an event is reported by the customer support system, even in the event of an ordinary SC, a reboot is not performed. During automatic reboot, a confirmation screen is displayed after the reboot.
- When automatic reboot occurs twice continuously, an SC is displayed without rebooting, and logging count is performed. Also, when an SMC print is output, an (*) mark is added alongside the SC number for clarity.
- The automatic reboot can be enabled or disabled with SP5-875-001 (SC automatic reboot setting) (default value: ON).