IM 550F/600F/600SRFP 800/801
System Maintenance
Service Program Mode
SP Tables
See "Appendices" for the following information:
SP Mode Tables
Expand All
Read This First
Symbols and Abbreviations
Trademarks
Product Information
Guidance for Those Who are Familiar with The Predecessor Product
IM 550F/600F/600SRF
P 800/801
Machine Codes and Peripherals Configuration
Main Machine
Options
Specifications
Installation
Installation Requirements
Environment
Machine Level
Minimum Space Requirements
Machine Dimensions
Power Requirements
Main Machine Installation
Installation Flowchart
Accessory Check
IM 550F/600F/600SRF
P 800/801
Installation Procedure
Turning the power on/Initial Settings
Important Notice on Security Issues (IM 550F/IM 600F/IM 600SRF Only)
Settings According to the Service Contract
Meter Click Charge
Moving the Machine
Transporting the Machine
Caster Table Type M40
Accessory Check
Installation Procedure
When installing with the paper feed unit
Paper Feed Unit PB1160
Accessory Check
Installation Procedure
When installing with the caster table
Installing the optional paper feed unit on the caster table
When installing two or more optional paper feed units
Installing the main machine on the optional paper feed unit
Optional Counter Interface Unit Type M12 (IM 550F/600F/600SRF Only)
Accessory Check
Installation Procedure (IM 600SRF)
Installation Procedure (IM 550F/600F)
NFC Card Reader Type M24 (IM 550F/600F/600SRF Only)
Accessory Check
Installation Procedure (IM 600SRF)
Installation Procedure (IM 550F/600F)
Enhanced Security HDD Option Type M10 (D792-09)
Accessory Check
Installation Procedure (IM 600SRF)
After Installing the HDD
Installation Procedure (IM 550F/600F)
After Installing the HDD
Installation Procedure (P 800/801)
After Installing the HDD
Hard Disk Drive Option Type P8 (M500-05) (P 800/801 Only)
Accessory Check
Installation Procedure
After Installing the HDD
Internal Options
List of Slots
IEEE 1284 Interface Board Type M19 (D3C0-17)
Accessory Check
Installation Procedure
IEEE 802.11 Interface Unit Type M24 (M500-08)
Accessory Check
Installation Procedure
Device Server Option Type M37
Accessory Check
Installation Procedure
What Do the LED Indications Mean?
Notes for Energy Save Mode Setting
IP Address Setting
File Format Converter Type M19 (D3BR-04) (IM 550F/600F/600SRF Only)
Accessory Check
Installation Procedure
SD Card Options
SD Card Slots
SD Card Appli Move
Overview
SD Card Appli Move
Move Exec
Undo Exec
OCR Unit Type M13 (D3AC-23, 24, 25) (IM 550F/600F/600SRF Only)
Accessory Check
Installation Procedure
Recovery Procedure
PostScript3 Unit Type M40 (IM 550F/600F/600SRF)
Accessory Check
Installation Procedure
PostScript3 Unit Type P19 (P 800/801)
Accessory Check
Installation Procedure
XPS Direct Print Option Type M40
Accessory Check
Installation Procedure
IPDS Unit Type M40
Accessory Check
Installation Procedure
VM CARD Type M37
Accessory Check
Installation Procedure
DataOverwriteSecurity Unit Type M19 (D3BS-03) (IM 550F/600F/600SRF Only)
Overview
Accessory Check
Before You Begin the Procedure
Seal Check and Removal
Installation Procedure
Configuring "Auto Erase Memory" (Performed by the Customer)
Security Setting
Security Function Installation
Data Overwrite Security (IM 550F/600F/600SRF)
Before You Enable the Auto Erase Memory Setting
Using Auto Erase Memory
Data Overwrite Security (P 800/801)
Before You Begin the Procedure
Using Auto Erase Memory
Checking the Auto Erase Memory Status
HDD Encryption (IM 550F/600F/600SRF)
Before You Begin the Procedure
Enable Encryption Setting
Check the Encryption Settings
Backing Up the Encryption Key
Encryption Key Restoration
HDD Encryption (P 800/801)
Before You Begin the Procedure:
Enable Encryption Setting
Backing Up the Encryption Key
Encryption Key Restoration
Network Settings (IM550F/600F/600SRF)
Specifying Network Settings According to Customer's Environment
Settings on Displaying an Alert When the Ethernet Cable is Broken or Disconnected
@Remote Settings
"Web Help Support" Settings (MF Model Only)
Overview
How to Enable/Disable Web Help Support
Help for Image Quality & Paper Feeding
"RemoteConnect Support" Settings (MF Model Only)
Overview
How to Enable/Disable RemoteConnect Support
Uninstalling RemoteConnect Support
"Remote Panel Operation" Settings (MF Model Only)
Overview
How to Enable/Disable Remote Panel Operation/Monitoring
Operation Guidance for Users
Preventive Maintenance
Preventive Maintenance Tables
Yield Parts Settings
Yield Parts Replacement Procedure
After installing the new yield parts
Operation check
Replacement and Adjustment
Notes on the Main Power Switch
Characteristics of the Push Switch (DC Switch)
Shutdown Method
Forced Shutdown
Beforehand
Special Tools
Image Adjustment
Printing
Registration: Leading Edge/Side-to-Side
Blank Margin
Main Scan Magnification
Scanning (IM 550F/600F/600SRF Only)
Registration: Platen Mode
DF Image Adjustment (IM 550F/600F/600SRF Only)
Registration
SMC Storage
Factory SP Settings
IM 550F/600F/600SRF
P 800/801
Exterior Covers (IM 550F/600F/600SRF)
Scanner Front Cover
Scanner Front Cover (IM 600SRF)
Scanner Front Cover (IM 550F/600F)
Front Cover
Right Upper Cover
Right Upper Cover (IM 600SRF)
Right Upper Cover (IM 550F/600F)
Right Lower Cover
Right Lower Cover (IM 600SRF)
Right Lower Cover (IM 550F/600F)
Left Upper Cover
Left Upper Cover (IM 600SRF)
Left Upper Cover (IM 550F/600F)
Left Middle Cover
Left Lower Cover
Left Rear Cover
Rear Upper Cover
Rear Middle Cover
Rear Lower Cover
Rear Center Stay (IM 550F/600F Only)
Rear Fan Cover (IM 600SRF Only)
Rear Right Stay
Rear Right Stay (IM 600SRF)
Rear Right Stay (IM 550F/600F)
Paper Exit Cover (IM 550F/600F Only)
Paper Exit Tray
Paper Exit Tray (IM 600SRF)
Paper Exit Tray (IM 550F/600F)
Controller Cover
Controller Cover (IM600SRF)
Controller Cover (IM550F/600F)
Exterior Covers (P 800/801)
Upper Cover
Front Cover
Right Cover
Left Upper Cover
Left Lower Cover
Left Rear Cover
Rear Upper Cover
Rear Middle Cover
Rear Lower Cover
Controller Cover
Operation Panel Unit (IM 550F/600F/600SRF)
Operation Panel Unit
Before Installing the New Operation Panel
Internal Parts
Operation Panel (P 800/801)
Operation Panel
OPU Board (PCB2)
Scanner Unit (IM 550F/600F/600SRF Only)
Scanner Unit
Scanner Carriage
Laser Unit (IM 550F/600F/600SRF)
Caution Decal Location
Laser Unit
Laser Unit (P 800/801)
Caution Decal Location
Laser Unit
Development Unit
Development Unit
Drum Unit
Drum Unit
Charge Roller
Transfer Unit
Transfer Roller
Discharge Plate Unit
Fusing Unit
Fusing Unit
Paper Exit Unit (IM 550F/600F/600SRF)
Paper Exit Unit
Paper Exit Unit (P 800/801)
Paper Exit Unit
Paper Feed Unit
Paper Feed Roller, Pickup Roller
Separation Roller
Bypass Tray Unit
Bypass Paper Feed Roller
Duplex Unit
Duplex unit
Drive Unit
Paper Feed Motor
Main Drive Unit
Main Motor (M11)
Drum Motor (M6)
Electrical Components
Controller Box
Controller Box (IM 550F/600F/600SRF)
Controller Box (P 800/801)
Controller Board (PCB15)
Controller Board (PCB15) (IM 550F/600F/600SRF)
Controller Board (PCB15) (P 800/801)
NVRAM on the controller board (PCB15)
BiCU (PCB16)
Replacing the NVRAM (EEPROM) on the BiCU (PCB16)
IOB (PCB17)
IOB (PCB17) (IM 550F/600F/600SRF)
IOB (PCB17) (P 800/801)
Replacing the NVRAM (EEPROM) on the IOB (PCB17)
Connect-Left PCB (PCB20)
Fusing Thermistor Connection PCB
Power Pack (PCB19)
PSU (PCB18)
HDD (OT2) (IM 550F/600F/600SRF Only)
Adjustment after Replacement
When Installing the Flat Cable
Flat Cable between IOB (PCB17) and BiCU (PCB16)
Flat Cable between Scanner and BiCU (PCB16) (IM 600SRF)
Flat Cable between Scanner and BiCU (PCB16) (IM 550F/600F)
Flat Cable between DF and BiCU (PCB16) (IM 600SRF)
Flat Cable between DF and BiCU (PCB16) (IM 550F/600F)
Fans
PSU Fan (FAN3)
Direction of Installing the Fans
DF (IM 550F/600F/600SRF Only)
SPDF Unit
DF Front Cover
DF Rear Left Cover
DF Rear Right Cover
DF Top Cover
DF Drive Unit
CIS
DF double feed detector TX PCB (PCB25)
DF double feed detector RX PCB (PCB26)
Paper Feed Unit (Paper Feed Unit PB1160)
Paper Feed Roller, Pickup Roller
Separation Roller
Main Board
Drive Unit
Internal Finisher
Internal Finisher
Finisher Output Tray Unit
Stapler Unit
Finisher Frames
Finisher Gathering Roller Motor (M14)
Finisher Paper Exit Motor (M13)
Finisher Shift Roller Motor (M15)
Finisher Transport Motor (M12)
Finisher Tray Lift Motor (M18)
Finisher Jogger Fence HP Sensor (S24)
Finisher Jogger Motor (M16)
Finisher Exit Guide Plate Motor (M17)
Finisher Shift Roller HP Sensor (S20)
Finisher Gathering Roller HP Sensor (S21)
Finisher Entrance Sensor (S28)
Finisher Paper Exit Sensor (S26)
Finisher Paper Sensor (S23)
Finisher Staple Tray Paper Sensor (S25)
Finisher Tray Lower Limit Sensor (S22)
Finisher Exit Guide Plate HP Sensor (S27)
Finisher Main Board (PCB29)
Finisher Side-to-Side Registration Adjustment
System Maintenance
Service Program Mode
SP Tables
Firmware Update (IM 550F/600F/600SRF Only)
Overview of Firmware Update
Difference from Previous Machine
Overview
Firmware Types
Firmware Update (Removable Media)
Overview
Using the SD card for Updating
Using the USB Flash Drive for Updating
Update Procedure
Error Screens During Updating
Firmware Update (Smart Firmware Update)
Overview
Immediate Update
Update on the Next Visit (Reserve)
Firmware Update (Remote Firmware Update)
RFU Performable Condition
Firmware Update (Auto Remote Firmware Update)
Overview
Downloading and Updating Process
Related SP
Firmware Update (P 800/801 Only)
Overview
Firmware Types
Procedure
Error Screens During Updating
RFU Updating the Firmware
Updating JavaVM
Deactivating SDK Applications
Updating JavaVM
Activating SDK Applications
Capturing the Debug Logs
Overview
Security of the Operation Log
Retrieving the Debug Logs
Procedure for Retrieving the Debug Log
NVRAM Data Upload/Download
Uploading Contents of NVRAM to an SD card
Downloading Contents from the SD Card to NVRAM
UP/SP Data Import/Export
UP Data Import/Export (IM 550F/600F/600SRF)
Data that can be imported and exported
Data that cannot be imported or exported
Exporting Device Information
Importing Device Information
UP Data Import/Export (P 800/801)
Data that can be imported and exported
Data that cannot be imported or exported
Exporting Device Information
Importing Device Information
SP Data Import/Export (IM 550F/600F/600SRF)
Data that can be imported and exported
Exporting Device Information
Importing Device Information
SP Data Import/Export (P 800/801)
Data that can be imported and exported
Exporting Device Information
Importing Device Information
Possible solutions for import/export problems
Address Book Upload/Download
Information List
Download
Upload
SMC List Card Save Function
Overview
SMC List Card Save
Procedure
IM 550F/600F/600SRF
P 800/801
File Names of the Saved SMC Lists
Error Messages
Test Pattern Printing
IM 550F/600F/600SRF
P 800/801
Troubleshooting
Self-Diagnostic Mode
Service Call Codes
Service Call Conditions
SC Logging
SC Automatic Reboot (IM 550F/600F/600SRF)
Service Call 101-195
SC100 (Engine: Scanning) (IM 550F/600F/600SRF Only)
SC100 (Engine: Others)
Service Call 202-270
SC200 (Engine: Image Writing)
Service Call 302-396
SC300 (Engine: Imaging 1: Charge, Development)
SC300 (Engine: Imaging 2: Around the Drum)
Service Call 490-491
SC400 (Engine: Imaging 3: Around the Drum)
Service Call 501-584
SC500 (Engine: Paper Transport 1: Paper Feed, Duplex, Transport)
SC500 (Engine: Paper Transport 2: Fusing, Others)
SC500 (Engine: Paper Transport 3: Paper Feed, Duplex, Transport, Fusing)
Service Call 622-691
SC600 (Engine: Communication and Others)
SC600 (Controller)
Service Call 700
SC700 (Engine: Peripherals) (IM 600SRF Only)
Service Call 816-899
SC800 (Controller)
Service Call 900-998
SC900 (Engine: Others)
SC900 (Controller)
Jam Detection
Paper Jam Display
Jam Codes and Display Codes
Sensor Layout
IM 550F/600F/600SRF
P 800/801
Paper Size Codes
Troubleshooting Guide
Image Quality
Skewed image
Toner sticking to the right side area on the second side of the paper
Image quality failure due to the fixing failure
Toner scattering
Paper Transport
Paper jam occurred in the paper path between Tray 1 and around the registration roller
Paper jam (J001) occurred after removing the jammed paper from the registration section
Non-feed jam in DF (IM 550F/600F/600SRF Only)
Others
Problems which can be solved by executing drum refresh mode
Problem at regular intervals
SC670 (engine startup error) is displayed
Smell issue (IM 600SRF)
Smell issue (IM 550F/600F/P 800/801)
Adjusting the Finisher Side-to-Side Registration
Small sized jammed paper cannot be removed (jam code: 001) (IM 600SRF only)
When SC672 (Controller start up error) is displayed
Prints are not stapled correctly
Detailed Descriptions
Product Overview
Component Layout/Paper Path
Parts Layout
Switches and sensors
Drive unit, Fans
Electrical Components
Others
Scanner Unit (IM 550F/600F/600SRF Only)
Laser Unit
Development Unit
Drum Unit
Drum
Cleaning Unit
Transfer Unit
Fusing Unit
Paper Exit Unit
Duplex Unit
Paper Feed Unit
Bypass Tray Unit
DF (IM 550F/600F/600SRF Only)
Internal Finisher
Specifications
Component Layout
Mechanical Component Layout
Drive Layout
Electrical Component Layout
Paper Feed
Finisher Free Run
Replacing the Finisher Main Board (PCB29)
Paper Feeder Unit PB1160
Energy Save
Energy Saver Modes
Timer Settings
Return to Stand-by Mode
Recommendation
Energy Save Effectiveness
New Functions
PS3/PDF Direct Emulation (Clone PS)
Overview
How to Distinguish Adobe PS from Clone PS
Difference in Device Fonts
Differences in Driver Functions
"Web Help Support" Settings
"RemoteConnect Support" and "Remote Panel Operation"
Bypass Tray Assist Function (MF Model Only)
Smart Operation Panel G2.5
Replacement and Adjustment
NFC Board
LCD
Microphone
Wi-Fi Module
Speaker (OT1)
Main Controller Board
Mechanism
System Components
Hardware Specifications
Software Specifications
Communication Specifications
Panel Components/Screen Layout
Components of the Control Panel
Panel Display
Electrical Components
Touch Panel
Controlling the Power Supply
Exiting Energy Saving Modes
Screen Startup Mode
Shutdown Functions
System Maintenance
Maintenance Modes
Login to/Logout from Control Panel Service Mode
Login
Login Status Indicator
Logout
When Entry to Service Mode Is Prohibited by the Administrator
Service Mode Menu
Wireless & Networks
Device
Personal
System
Panel Self Check
LED Check
Key Check
LCD Check
TouchPanel Calibration
Bluetooth Check
Speaker (OT1) Check
TouchPanel Check
Wireless LAN Check
MultiTouch Calibration
eMMC Erasure Count
Recovery Mode
Special Key Combinations
Backup/Restore for Smart Operation Panel Application/Settings Function
Overview
Backup
Restore
Software Update
Updating the Smart Operation Panel
Installation/Update from a Media
Installation/Update from the eDC Server
Application Site
Troubleshooting
Problems and Errors Related to Hardware
Errors Related to Applications
Factory Reset and Restoration
Factory Reset
Errors that occur during application update from an SD card
Error Messages
Error Codes
Errors that occur during update from the eDC Server
Other Troubleshooting
Operation Panel Unit