When the drawer is locked, deal with the problem depending on the symptom. (Drawer Unit Lock Motor Emergency)

This section shows the procedure to unlock when there is a failure of the drawer unit lock sensor or drawer unit lock motor.

  1. Remove the left middle cover of the outer cover (Left Middle Cover)
  2. Remove the right middle front cover of the outer cover (Pro C5200S/C5210S: Right Middle Front Cover (Pro C5200S/C5210S). MP C6503/C8003: Right Middle Front Cover (MP C6503/C8003))
  3. Remove the fixing screws of the left and right sides of the drawer unit cover [A].
  4. Open the paper feed tray, then remove the fixing screw on the bottom of the drawer unit cover [A].
  5. Insert the driver from the flapper handle [A], and remove the bracket screw [B].
  6. Put a hand in the flapper handle [A] and pull the drawer unit cover [B] to the front. Then hold the guide plate [C] of the paper exit and duplex unit, and remove the drawer unit cover [B] in an upward direction.
  7. Disconnect the connectors, clamps, etc., in order to remove the drawer unit lock motor cover [A].


  8. Remove the drawer unit lock motor cover [A].
  9. Remove the link [A].
  10. Remove the drawer unit lock motor block [A].
  11. Turn the lock shaft [A] clockwise to release the lock.

  12. Turn the paper transfer roller shaft [A] clockwise by using the link [B] to separate the paper transfer roller unit from the ITB. You can pull the drawer unit out.

    • When mounting the motor block, screw the motor in first. Then, assemble links [A], [B] and [C] as shown below. There is also a diagram embossed on the motor cover to help you to install the links correctly.
      • Lock shaft (Cut surface to the upper left) [A]
      • Link [B]
      • Paper transfer roller shaft (Cut surface to the lower side) [C]