SC600 (Controller)

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC632-00	D	Counter device error 1
		After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.
		Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
		Turn the main power off/on. Check the serial communication line.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC633-00	D	Counter device error 2
		After communication was established, the controller received the brake signal from the accounting device.
		Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
		Turn the main power off/on. Check the serial communication line.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC634-00	D	Counter device error 3
		A backup RAM error was returned by the counter device.
		Counter device control board or the backup battery of counter device defective
		Replace the counter device control board. Replace the backup battery.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC635-00	D	Counter device error 4
		A backup battery error was returned by the counter device.
		Counter device control board or the backup battery of counter device defective
		Replace the counter device control board. Replace the backup battery.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC636-01	D	IC Card Error (Expanded authentication module error)
		Issued when expanded authentication management is set to "ON" but either of the following occur. There is no expanded authentication module in the machine. The SD card or the file of the expanded authentication module is broken. There is no DESS module in the machine.
		There is no DESS module in the machine (models on which the function is optional). There is no expanded authentication module in the machine. The SD card or the file of the expanded authentication module is broken.
		Set a working SD card/expanded authentication module file. Install the DESS module. In the SSP mode set SP5-401-160 to 0. In the SSP mode, set SP5-401-161 to 0. Replace the NVRAM.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC636-02	D	IC Card Error (Version error)
		The version of the expanded authentication module is not correct.
		Incorrect module version
		Install the correct file of the expanded authentication module.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC637-01	D	Tracking Information Notification Error (Tracking application error)
		Tracking information was lost.
		Tracking SDK application error Internal notification error
		Turn the main power off/on.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC637-02	D	Tracking Information Notification Error (Management server error)
		Tracking information was lost.
		Communication with tracking management server failed. Network error Tracking management server error Tracking SDK application error
		Turn the main power off/on.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC641-00	D	Communication error between BICU and Controller board.
		Controller board does not respond after BICU tries to communicate three times.
		Controller board software error Connect error between BICU and Controller board Engine board software error
		Check connections between Controller board and BICU. Turn the main switch off and on.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC650-01	C	Remote Service Modem Communication Error (Dialup authentication failure)
		An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. Displayed only when an error is detected while RC Gate is operating. SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
		Dialup authentication failure
		Check the following SPs. SP5-816-156 SP5-816-157

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC650-04	C	Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)
		An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. Displayed only when an error is detected while RC Gate is operating. SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
		Dialup failing because of incorrect modem configuration
		Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC650-05	C	Remote Service Modem Communication Error (insufficient current or connection fault)
		An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. Displayed only when an error is detected while RC Gate is operating. SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
		Insufficient current or connection fault
		The line is not supported and nothing can be done.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC650-13	C	Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation))
		An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. Displayed only when an error is detected while RC Gate is operating. SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
		RC Gate Type M was installed but modem is not present (detected during operation)
		If a modem board is not installed, install it. Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171) are correct. If the problem is not solved, replace the modem.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC650-14	C	Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)
		An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. Displayed only when an error is detected while RC Gate is operating. SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
		RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly
		If a modem board is attached, remove it. Check if wired/wireless LAN works.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC651-01	C	Illegal Remote Service Dial-up (Chat program parameter error)
		An unexpected error occurred when RC Gate Type M dialed up the NRS Center.
		Software bug
		Logging only.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC651-02	C	Illegal Remote Service Dial-up (Chat program execution error)
		An unexpected error occurred when RC Gate dialed up the NRS Center.
		Software bug
		Logging only.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC652-00	A	Remote service ID2 mismatching
		There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM.
		Used controller board installed Used NVRAM installed (such action is not allowed.)
		If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC653-00	A	Incorrect remote service ID2
		ID2 stored in the NVRAM has either of the following problems. Number of characters is not 17. Includes a character that cannot be printed. All spaces NULL
		Replace the NVRAM.
		Clear the RC Gate install status, write the common certificate, and then begin installation again.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC670-01	D	Engine start up error when the machine boots up
		/ENGRDY signal was not asserted when the machine was turned on. PCI I/F is not linked up when the machine returns from energy saver mode. /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. EC/PC/SC response was not received within specified time from power on. Writing to Rapi driver failed (the other party not found through PCI). Connection defect between controller board and BICU. BICU is down / unstable
		BICU defective PSU defective Controller board defective
		Replace the BICU. Replace the PSU. Replace the controller board.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC670-02	D	Engine start up error when the machine is in operation
		CPU reset by software CPU reset by anomaly CPU CPU reset by hardware defect / noise Hardware defect
		Engine board reset unexpectedly.
		Ask the customer to demonstrate the procedure that was used when the SC occurred. Try the same steps 10 times to check if the SC occurs more than one time. Software bug. Update the firmware. Check the connection of the engine board and the controller board. Replace the BICU. Replace the PSU. Replace the controller board.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC670-03	D	BICU start up error when the machine boots up
		VDET_EPCI signal was not asserted when the machine was turned on.
		BICU, PSU, and/or controller board defective Incorrect connection between controller board and BICU Harness of BICU disconnected
		Turn the main power off/on 10 times, and check if the SC occurs more than one time. Check the connection of the engine board and the controller board. Disconnect/connect the harness between the engine board and the controller board. Replace the BICU. Replace the PSU. Replace the controller board.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC670-04	D	Communication error between the engine and controller
		Communication could not linked up.
		BICU and/or controller board defective Incorrect connection between controller board and BICU
		Turn the main power off/on 10 times, and check if the SC occurs more than one time. Check the connection of the engine board and the controller board. Disconnect/connect the harness between the engine board and the controller board. Replace the BICU. Replace the controller board.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-00	D	Controller start up error
		After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the operation panel harness.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-01	D	Controller start up error
		After the machine was powered on, communication between the controller and the operation panel was not established.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the operation panel harness.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-02	D	Controller start up error
		Communication between the controller and the operation panel was interrupted after a normal startup.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the operation panel harness.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-03	D	Controller start up error
		For a reason except SC672-00 to 02 mentioned above, the controller down is detected on the operation panel.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the controller board. Replace the controller board. Check the operation panel harness.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-10	D	Controller start up error
		After the machine was powered on, communication between the controller and the operation panel was not established.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the operation panel and the BICU. Check the connection of the controller board. When LED8 (red) on the controller board does not flicker: Check the connection of the memory (DIMM) on the controller board. Replace the memory (DIMM). Replace the controller board. When LED8 (red) on the controller board flickers: Replace the harness between the operation panel and the BICU. Replace the operation panel. Replace the BICU.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-11	D	Controller start up error
		After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the operation panel and the BICU. Check the connection of the controller board. When LED8 (red) on the controller board does not flicker: Check the connection of the memory (DIMM) on the controller board. Replace the memory (DIMM). Replace the controller board. When LED8 (red) on the controller board flickers: Replace the harness between the operation panel and the BICU. Replace the operation panel. Replace the BICU.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-12	D	Controller start up error
		Communication with controller was interrupted after a normal startup.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the operation panel and the BICU. Check the connection of the controller board. When LED8 (red) on the controller board does not flicker: Check the connection of the memory (DIMM) on the controller board. Replace the memory (DIMM). Replace the controller board. When LED8 (red) on the controller board flickers: Replace the harness between the operation panel and the BICU. Replace the operation panel. Replace the BICU

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-13	D	Controller start up error
		The operation panel detected that the controller is down.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the operation panel and the BICU. Check the connection of the controller board. When LED8 (red) on the controller board does not flicker: Check the connection of the memory (DIMM) on the controller board. Replace the memory (DIMM). Replace the controller board. When LED8 (red) on the controller board flickers: Replace the harness between the operation panel and the BICU. Replace the operation panel. Replace the BICU.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC672-99	D	Controller start up error
		The operation panel software ended abnormally.
		Controller stalled Board installed incorrectly Controller board defective Operation panel connector loose, broken, or defective Controller late
		Turn the main power off/on. Check the connection of the operation panel and the BICU. Check the connection of the controller board. When LED8 (red) on the controller board does not flicker: Check the connection of the memory (DIMM) on the controller board. Replace the memory (DIMM). Replace the controller board. When LED8 (red) on the controller board flickers: Replace the harness between the operation panel and the BICU. Replace the operation panel. Replace the BICU.

SC No.	Level	Error Name/Error Condition/Major Cause/Solution
SC673-10	D	Flair connection error of Smart Operation Panel
		The SC is issued only when the Smart Operation Panel is installed. The main machine does not respond to the smart operation panel with the Flair communication.
		The SP setting for the smart operation panel is mismatched.
		Turn the main power off/on. Set the SP5748-201 (OpePanel Setting) to [1: ON]. Note for the phone number. There is a phone number column on the SC673-10 display, but the phone number is not displayed because of this SC feature.