SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC101-01

D

Lamp Error (Scanning) (Front)

A part or all of the LED board does not light up when scanning.

This error is detected if the level peak of the white plate or ADF background board did not reach the prescribed threshold, when the white plate or ADF background board was scanned.

  • LED board defective

  • SBU defective

  • BICU defective

  • Power/signal harness defective

  • Condensation in the scanner unit

  • Mirrors or lenses dirty or positioned incorrectly

  • White plate dirty or installed incorrectly

  • ADF background board dirty
  • Clean the ADF background board.

  • Cycle the machine off/on.
    -> If SC101-02/-05/-06 is occurred, refer to the each SC solution.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC101-02

D

Lamp Error (Initial Illumination Adjustment) (Left and Right Side)

A part or all of the LED board on both left and right sides do not light up.

This error is detected if the white level peak did not reach the prescribed threshold when the white plate was scanned.

  • LED board defective on both sides

  • SBU defective

  • BICU defective

  • Power/signal harness defective

  • Condensation in the scanner unit

  • Mirrors or lenses dirty or positioned incorrectly

  • White plate dirty or installed incorrectly

  • Clean the mirrors and white plate.

  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Reconnect the power/signal harness.

  • Replace the LED board on both sides.

  • Replace the lens block.

  • Replace the BICU.

  • Replace the power/signal harness.

SC No.LevelError Name/Error Condition/Major Cause/Solution
SC101-05DLamp Error (Initial Illumination Adjustment) (Left Side)

A part or all of the LED board on the left side does not light up.

This error is detected if the white level peak did not reach the prescribed threshold when the white plate was scanned.

  • LED board defective on the left side

  • SBU defective

  • BICU defective

  • Power/signal harness defective

  • Condensation in the scanner unit

  • Mirrors or lenses dirty or positioned incorrectly

  • White plate dirty or installed incorrectly

  • Clean the mirrors and white plate.

  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Reconnect the power/signal harness.

  • Replace the LED board on the left side.

  • Replace the lens block.

  • Replace the BICU.

  • Replace the power/signal harness.

SC No.LevelError Name/Error Condition/Major Cause/Solution
SC101-06DLamp Error (Initial Illumination Adjustment) (Right Side)

A part or all of the LED board on the right side does not light up.

This error is detected if the white level peak did not reach the prescribed threshold when the white plate was scanned.

  • LED board defective on the right side

  • SBU defective

  • BICU defective

  • Power/signal harness defective

  • Condensation in the scanner unit

  • Mirrors or lenses dirty or positioned incorrectly

  • White plate dirty or installed incorrectly

  • Clean the mirrors and white plate.

  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Reconnect the power/signal harness.

  • Replace the LED board on the right side.

  • Replace the lens block.

  • Replace the BICU.

  • Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC102-00

D

LED Illumination Adjustment Error (Front)

The LED illumination cannot be adjusted.

This error is detected if the white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments.

  • LED board defective

  • SBU defective

  • BICU defective

  • Power/signal harness defective

  • Reconnect the power/signal harness.

  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Replace the LED board.

  • Replace the lens block.

  • Replace the BICU.

  • Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC120-00

D

Scanner Home Position Error 1

The scanner home position sensor does not go OFF.

Details:

Error detection timing

  • During homing (when the machine is turned ON or when it returns from energy save mode)

  • During an automatic adjustment (when the machine is turned ON or when it returns from energy save mode)

  • During a scan from the ADF or exposure glass.

After an error occurs

  • Stop process, Operation panel display, LED indication, Logging

  • Scanner is not usable (Copier/Scanner/Document Server applications)

  • Printer is usable.

  • Scanner drive motor driver defective

  • Scanner drive motor defective

  • Scanner home position sensor defective

  • Harness defective

  • Timing belt, pulley, wire, or carriage not installed correctly

  • Cycle the machine off/on.
  • Replace the parts.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC121-00

D

Scanner Home Position Error 2

The scanner home position sensor does not go ON.

Details:

Error detection timing

  • During homing

  • During an automatic adjustment

  • During a scan from the ADF or exposure glass.

After an error occurs

  • Stop process, Operation panel display, LED indication, Logging

  • Scanner is not usable (Copier/Scanner/Document Server applications).

  • Printer is usable.

  • Scanner drive motor driver defective

  • Scanner drive motor defective

  • Scanner home position sensor defective

  • Harness defective

  • Timing belt, pulley, wire, or carriage not installed correctly

  • Cycle the machine off/on.
  • Replace the part.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC141-00

D

Black level detection error (Front)

The black level cannot be adjusted when the initial adjustments of the CMOS sensor.

This error is detected if the black level did not coverage within prescribed threshold after a specified number of adjustments.

  • SBU defective

  • BICU defective

  • Power/signal harness defective

  • Reconnect the power/signal harness.

  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Replace the lens block.

  • Replace the BICU.

  • Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC142-00

D

White level detection error (Front)

The white level cannot be adjusted when the initial adjustments of the CMOS sensor.

This error is detected if the white level did not coverage within prescribed threshold after a specified number of adjustments.

  • SBU defective

  • LED defective

  • BICU defective

  • Power/signal harness defective

  • Scanner drive error

  • Condensation in scanner unit

  • Mirrors or lenses dirty or positioned incorrectly

  • White plate dirty or installed incorrectly

  • Clean the mirrors/white plate
  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Reconnect the power/signal harness.

  • Reattach/clean the mirrors/lenses.
  • Reattach/clean the white plate.

  • Replace the lens block.

  • Replace the LED board.

  • Replace the BICU.

  • Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC144-00

D

Scanner Communication Error (Front)

  • Connection to SBU cannot be confirmed. (Connection detection error)
    This error is detected if the releasing of the SBU reset did not confirmed after a specified time had passed.

  • Cannot communicate with the SBU, or the communication result is abnormal.
    This error is detected if the normal status was not responded in a specified number of communication.

  • SBU defective

  • BICU defective

  • Power/signal harness defective

  • Reconnect the power/signal harness.

  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Replace the lens block.

  • Replace the BICU.

  • Replace the power/signal harness.

SC No.LevelError Name/Error Condition/Major Cause/Solution
SC151-00


D


Black level detection error (Back)

The black level detection error of the back side scanning sensor (CIS unit).

This error is detected if even one pixel of the black level of the CIS unit did not coverage within prescribed threshold.

The first and second consecutive occurrences of each constitute jams. The third occurrence constitutes an SC.

  • CIS unit defective

  • Replace the CIS unit.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC152-00DWhite level detection error (Back)

The white level detection error of the back side scanning sensor (CIS unit).

This error is detected if there were no shading data of the CIS unit in prescribed threshold.

The first and second consecutive occurrences of each constitute jams. The third occurrence constitutes an SC.

  • CIS unit defective
  • CIS background white roller/white plate dirty, positioned incorrectly
  • Power/signal harness defective
  • Clean the CIS background white roller.
  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Replace the CIS unit.
  • Replace the CIS background white roller.
  • Replace the power/signal harness.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC154-00


D


Scanner Communication Error (Back)

Serial communication error between the CIS unit and the DF board.

This error is detected when the value scanned in the ASIC on the CIS was differ from the expectation, or when the FROM data in CIS unit did not scanned normally.

The first and second consecutive occurrences of each constitute jams. The third occurrence constitutes an SC.

  • Connector or harness between ADF control board and CIS board defective

  • CIS unit defective
  • Reconnect the power/signal harness.

  • Cycle the machine off/on.

If the SC showed up again, try the following.

  • Replace the CIS unit.

  • Replace the ADF control board.

  • Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC161-02

D

BICU error (LSYNC abnormal) (Back)

This error is detected in the BICU self-diagnostic test before the back side scanning.

  • CIS and BICU not connected correctly or defective
  • CIS unit/back side relay board defective
  • BICU defective
  • Perform the SC auto rebooting.
  • Cycle the machine off/on.
  • Reconnect the connectors.
  • Replace the harness.
  • Replace the CIS unit.
  • Replace the BICU.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC161-20


D


BICU error (DRAM initial error)
This error is detected in the DDR-PHY initialization and Training status confirming when the machine is turned on, or returns to full operation from energy save mode.
  • BICU defective
  • DRAM devise defective
  • Perform the SC auto rebooting.
  • Cycle the machine off/on.
  • Reconnect the connectors.
  • Replace the harness.
  • Replace the BICU.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC195-00

D

Machine serial number error

Comparison of the product identification code in the machine serial number (11 digits).

The product identification code in the machine serial number (11 digits) does not match.

Re-enter the machine serial number.