SC816-01 to SC877-00

SC816

[0x0000]

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10 to 12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15 to 18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23, 24

D

read() error

SC816-25

D

write () error

SC816-26 to 28

D

write() communication retry error

SC816-29, 30

D

read() communication retry error

SC816-35

D

read() error

SC816-36 to 99

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

• Energy save I/O subsystem defective
• Energy save I/O subsystem detected a controller board error (non-response).
• Error was detected during preparation for transition to STR.

• Turn the main power off/on.
• Replace the controller board.

SC840-00

D

EEPROM access error

• During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.
• During the I/O processing, a writing error occurred.

• Defective EEPROM

-

SC841-00

D

EEPROM read data error

Mirrored data of the EEPROM is different from the original data in EEPROM.

Data in the EEPROM is overwritten for some reason.

-

SC842-00

C

Nand-Flash updating verification error

SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.

Nand-Flash defective

Turn the main power OFF/ON.

SC842-01

B

Insufficient Nand-Flash blocks (threshold exceeded)

At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code.

Number of unusable blocks exceeded threshold for Nand-Flash

Replace the controller board.

SC842-02

B

Number of Nand-Flash block deletions exceeded

At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code.

Number of blocks deleted exceeded threshold for Nand-Flash

Replace the controller board.

SC845

Hardware Error Detected when the automatic firmware update

SC845-01

D

Engine Board

SC845-02

D

Controller Board

SC845-03

D

Operation Panel (Normal)

SC845-04

D

Operation Panel (Smart Panel)

When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries.

Hardware abnormality of the target board

Replace the target board.

For SC845-02, HDD and memory may cause the problem. Replace the HDD or memory if the SC cannot be recovered by replacing the controller board.

SC860-00

B

HDD startup error at main power on (HDD error)

• The HDD is connected but the driver detected the following errors.
  
  • SS_NOT_READY:/* (-2)HDD does not become READY*/
  • SS_BAD_LABEL:/* (-4)Wrong partition type*/
  • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/
  • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/
  • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/
  • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/
  • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/
  • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/
  • SS_SIZE_ERROR:/* (-11)Drive size too small*/
  • SS_NO_PARTITION:/* (-12)The specified partition does not exist*/
  • SS_NO_FILE:/* (-13)Device file does not exist*/
• Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more.

• Unformatted HDD
• Label data corrupted
• HDD defective

Format the HDD through SP mode.

SC865-00

D

HD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC866-00

B

SD card authentication error

A license error of an application that is started from the SD card was detected.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC867-00

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd0).

Turn the main power off/on.

SC867-01

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd1).

Turn the main power off/on.

SC867-02

C

SD card removed

The SD card was removed while the machine is on.

An application SD card has been removed from the slot (mount point of /mnt/sd2).

Turn the main power OFF/ON.

SC868-00

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd0)

• SD card defective
• SD controller defective

• Reformat the SD card (using the "SD Formatter" made by Panasonic).*
• Check the SD card insertion status.
• Replace the SD card.
• Replace the controller board.

SC868-01

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card defective
• SD controller defective

SD card that starts an application

• Turn the main power off and check the SD card insertion status.
  
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, replace the SD card.
• SD card for users
  
  • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*
  • In case of a device access error, turn the main power off and check the SD card insertion status.
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, use another SD card.
• If the error persists even after replacing the SD card, replace the controller board.

SC868-02

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card defective
• SD controller defective

SD card that starts an application

• Turn the main power off and check the SD card insertion status.
  
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, replace the SD card.
• SD card for users
  
  • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*
  • In case of a device access error, turn the main power off and check the SD card insertion status.
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, use another SD card.
• If the error persists even after replacing the SD card, replace the controller board.

SC869-**

Malfunction of the proximity sensor is detected

SC869-01

C

Continuously detecting malfunction

The proximity sensor keeps in a detection state and accumulated time exceeds 24 hours.

The proximity sensor is disabled and is in the detection state at all times.

SC869-02

C

Continuously non-detecting malfunction

In the non-detection state, the following operations are detected 20 times continuously.

• Pressing "energy saver" key or touching the operation panel

• Opening/closing the plate cover or ADF

• Setting the original

• Opening the front cover

• Opening the paper feed tray

The proximity sensor is disabled and is in the non-detection state at all times.

1. Go to the SP5-102-203 (input check SP for the proximity sensor).

2. Cover the sensor with 10 sheets of plain paper, and then execute SP to confirm if it becomes “0”. (Do not place your hand near the sensor even over the papers when covering the sensor)

3. Remove the papers from the sensor and confirm if it becomes “1”.

4. If there is no issue after the confirmation in step 2 and 3, confirm that there are no possible factors around the machine that may cause the temperature change such as heater or fan. (Deal with the issue as necessary)

5. Replace the proximity sensors and proximity sensor board if the abnormal value is detected after the confirmation in step 2 and 3.

6. Turn on the main power on and perform step 1, 2, and 3 again.

7. If SC is not solved, turn the main power off and replace the harness which connects proximity sensors and proximity sensor board.

8. If SC is still not solved, there is a possibility that the other parts of the machine such as the connector at the controller side or the harness between proximity sensor board and IPU are broken.

SC870-00

B

Address Book data error (Anytime: Address Book Error.)

SC870-01

B

Address Book data error (On startup: Media required for storing the Address Book is missing.)

SC870-02

B

Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)

SC870-04

B

Address Book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address Book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC870-07

B

Address Book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-08

B

Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)

SC870-09

B

Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)

SC870-10

B

Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)

SC870-11

B

Address Book data error(On startup: Inconsistency in Address Book entry number.)

SC870-20

B

Address Book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address Book data error (File I/O: Failed to generate file.)

SC870-22

B

Address Book data error (File I/O: Failed to open file.)

SC870-23

B

Address Book data error (File I/O: Failed to write to file.)

SC870-24

B

Address Book data error (File I/O: Failed to read file.)

SC870-25

B

Address Book data error (File I/O: Failed to check file size.)

SC870-26

B

Address Book data error (File I/O: Failed to delete data.)

SC870-27

B

Address Book data error (File I/O: Failed to add data.)

SC870-30

B

Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)

SC870-31

B

Address Book data error (Search:Failed to obtain data from cache during LDAP search.)

SC870-32

B

Address Book data error (Search:Failed to obtain data from cache while searching the WS-Scanner Address Book.)

SC870-41

B

Address Book data error (Cache: failed to obtain data from cache.)

SC870-50

B

Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)

SC870-51

B

Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)

SC870-54

B

Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)

SC870-55

B

Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)

SC870-56

B

Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

SC870-60

B

Address Book data error (Unable to obtain the on/off setting for administrator authentication (06A and later).)

When an error related to the Address Book is detected during startup or operation.

• Software bug
• Inconsistency of Address Book source location (machine/delivery server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration.
• Address Book data corruption was detected.

Install a device that contains address book information correctly, and turn the main power off/on. If the SC occurs again, do the following steps.

1. After installing the HDD, or SD/USB ROM, execute SP5-846-046.
2. Wait more than 3 seconds, then execute SP5-832.
3. Cycle the main power off and on.

Procedure after SC870 is cleared

1. If there is backup data in an SD card or Web Image Monitor, restore the address book data.
   (To restore from an SD card, enter the encryption password which is the same as when you enter to back up.)

SC872-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

• HDD defective
• Power was turned off while the machine used the HDD.

• Format the HDD (SP5-832-007).
• Replace the HDD.

When you do the above, the following information will be initialized.

• Partly received partial mail messages.
• Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages).

SC873-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

• HDD defective
• Power was turned of while the machine used the HDD.

• Format the HDD (SP5-832-007).
• Replace the HDD.

When you do the above, the following information will be initialized.

• Sender’s mail text
• Default sender name/password (SMB/FTP/NCP)
• Administrator mail address
• Scanner delivery history

SC874-05

D

Delete all error (Delete data area) : Read error

SC874-06

D

Delete all error (Delete data area) : Write error

SC874-09

D

Delete all error (Delete data area) : No response from HDD

SC874-10

D

Delete all error (Delete data area) : Error in Kernel

SC874-12

D

Delete all error (Delete data area) : No designated partition

SC874-13

D

Delete all error (Delete data area) : No device file

SC874-14

D

Delete all error (Delete data area) : Start option error

SC874-15

D

Delete all error (Delete data area) : No designated sector number

SC874-16

D

Delete all error (Delete data area) : failure in performing hdderase

SC874-41

D

Delete all error (Delete data area) : Other fatal errors

SC874-42

D

Delete all error (Delete data area) : End by cancellation

SC874-61 to -65

D

Delete all error (Delete data area) : library error

SC874-66

D

Delete all error (Delete data area) : Unavailable

SC874-67

D

Delete all error (Delete data area) : Erasing not finished

SC874-68

D

Delete all error (Delete data area) : HDD format failure (Normal)

SC874-69

D

Delete all error (Delete data area) : HDD format failure (Abnormal)

SC874-70

D

Delete all error (Delete data area) : Unauthorized library

SC874-99

D

Delete all error (Delete data area) : other errors

An error occurred while data was being erased on HDD or NVRAM.

• Error detected in HDD data delete program

• Error detected in NVRAM data delete program

• The “Delete All” option was not set

• Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the hard disk, the error will persist even after trying the above.)

• If the "Delete All" option is not installed when this error occurs, install the option.

SC875-01

D

Delete all error (HDD erasure) (hddchack –i error)

SC875-02

D

Delete all error (HDD erasure) (Data deletion failure)

An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD)

• HDD logical formatting failed.
• The modules failed to erase data.

Turn the main power off/on.

SC876-00

D

Log Data Error

An error was detected in the handling of the log data at power on or during machine operation.

• Damaged log data file.
• Log encryption is enabled but encryption module is not installed.
• Inconsistency of encryption key between NV-RAM and HDD.
• Software bug.

Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps (for when only an HDD is replaced):

1. Disconnect the HDD and turn on the main power.
2. Execute SP5-801-019.
3. Turn off the main power.
4. Connect the HDD and turn on the main power.
5. Execute SP5-832-004.
6. Turn off the main power.
   The following step is to configure the logging/encryption setting again.
7. Turn on the main power.
8. Set SP9-730-002 through -004 to 1.
9. Cycle the main power off and on.

SC876-01

D

Log Data Error 1

An error was detected in the handling of the log data at power on or during machine operation.

Damaged log data file

Initialize the HDD (SP5-832-004).

SC876-02

D

Log Data Error 2

An error was detected in the handling of the log data at power on or during machine operation.

Log encryption is enabled but encryption module is not installed.

• Replace or set again the encryption module.
• Disable the log encryption setting.

SC876-03

D

Log Data Error 3

An error was detected in the handling of the log data at power on or during machine operation.

Inconsistency of encryption key between NV-RAM and HDD.

• Disable the log encryption setting.
• Initialize LCS memory (SP5801-019).
• Initialize the HDD (SP5-832-004).

SC876-04

D

Log Data Error 4

An error was detected in the handling of the log data at power on or during machine operation.

• Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption)
• Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)

Initialize the HDD (SP5-832-004).

SC876-05

D

Log Data Error 5

An error was detected in the handling of the log data at power on or during machine operation.

• Only the NV-RAM has been replaced with one previously used in another machine.
• Only the HDD has been replaced with one previously used in another machine.

• Attach the original NV-RAM.
• Attach the original HDD.
• With the configuration that caused the SC, initialize the HDD (SP5-832-004).

SC876-99

D

Log Data Error 99

An error was detected in the handling of the log data at power on or during machine operation.

Other causes

-

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done.

• Data Overwrite Security option SD card is broken.

• Data Overwrite Security option SD card has been removed.

• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.