Error Screens During Updating

20

Physical address mapping cannot be performed.

• Turn the main power OFF then ON to try again.
• Re-insert the SD card to reboot it.
• Replace the controller board if the above solutions do not solve the problem.

21

Insufficient memory for the download

• Turn the main power OFF then ON to try again.
• Replace the controller board if the updating cannot be done by turning OFF then ON the main power.

22

Decompression of compressed data failed.

• Turn the main power OFF then ON to try again.
• Replace the SD card used for the update.
• Replace the controller board if the above solutions do not solve the problem.

24

SD card access error

• Re-insert the SD card.
• Turn the main power OFF then ON to try again.
• Replace the SD card used for the update.
• Replace the controller board if the above solutions do not solve the problem.

32

The SD card used after download suspension is incorrect.

SD cards are different between the one which was inserted before power interruption and the one which was inserted after power interruption.

• Insert the SD card containing the same program as when the firmware update was suspended, and then turn the main power OFF then ON to try again.
• There is a possibility that the SD card is damaged if the update cannot be done after the correct SD card has been inserted. In this case, try again with a different SD card.
• Replace the controller board if the above solutions do not solve the problem.
  Replace all relevant boards if the update is done for the BiCU and FCU.
  Replace the operation panel unit if the update is done for the operation panel.

33

Card version error.

The wrong card version is downloaded.

• Install the correct ROM update data for each version in the SD card.

34

Destination error.

A card for the wrong destination is inserted.

• Install the correct ROM update data for each destination (JPN/EXP/OEM) in the SD card.

35

Model error.

A card for the wrong model is inserted.

• Install the correct ROM update data for each model in the SD card.

36

Module error.

The program to be downloaded does not exist on the main unit.

The download destination specified by the card does not match up to the destination for the main unit’s program.

• Install the program to be updated in advance.
• There is a possibility that the SD card containing the program to be updated has not been mounted. Check to confirm that the SD card has been correctly mounted.
• The SD card is incorrect if the program to be updated has been correctly installed. In this case, insert the correct SC card.

38

The version of the downloaded program has not been authorized for the update.

• Make sure that the program to be overwritten is the specified version.

40

Engine download fails.

• Turn the main power OFF then ON to try again.
• If the download fails again, replace the controller board and the BiCU.

41

Fax download fails.

• Turn the main power OFF then ON to try again.
• If the download fails again, replace the controller board and the FCU board.

42

Control panel / language download fails.

• Turn the main power OFF then ON to try again.
• If the download fails again, replace the controller board and the operation panel unit.

43

Printing download fails.

• Turn the main power OFF then ON to try again.
• The SD card media is damaged if the update fails again. Replace the SD card media.

44

The data to be overwritten cannot be accessed when controller-related programs are downloaded.

• Turn the main power OFF then ON to try again.
• Install the correct ROM update data in the SD card.
• Replace the controller board if the data to be overwritten is contained on the controller board.

49

Firmware updates are currently prohibited.

• The setting of Update Firmware in the Administrator Tools has been set to [Prohibit] by an administrator. Amend the setting to [Do not Prohibit] and try again.

50

The results of the electronic authorization check have rejected the update data.

• Install the correct ROM update data in the SD card.

57

@Remote is not connected at the date/time reserved for receiving the package firmware update from the network.

• Check the @Remote connection.

58

Update cannot be done due to a reception route problem.

• Check the @Remote connection.

59

HDD is not mounted.

• Check the HDD connection.

60

HDD could not be used during the package firmware update.

• Try again.
• Replace the HDD if the download fails again.

61

The module ID for the package firmware update is incorrect.

• Prepare the correct package files.

62

The configuration of the package firmware update files is incorrect.

• Prepare the correct package files.

63

Reception fails due to the power off at the reserved date/time of the remote firmware update from the network.

• Update is to be done automatically when the next reception time has elapsed.

64

Reception fails due to the power off at the reserved date/time of the package firmware update from the network.

• Reset the reservation date/time for the remote update.

65

Reception fails due to the status error of the machine at the reserved date/time of the remote firmware update from the network.

• Update is to be done automatically when the next reception time has elapsed.

66

Reception failed due to the status error of the machine at the reserved date/time of the package firmware update from the network.

• Reset the reservation date/time for the remote update.

67

Acquisition of the latest version information from the Gateway fails at the reserved date/time of the remote firmware update from the network.

• Check that the network is connected correctly.

68

Acquisition of the latest version information from the Gateway fails.

• Check that the network is connected correctly.

69

Download fails at the reserved date/time of the remote firmware update from the network.

• Check that the network is connected correctly.

70

Package firmware download from the network fails.

• Check that the network is connected correctly.

71

Network communication error occurs at the reserved date/time of the package firmware update from the network.

• Check that the network is connected correctly.

72

The setting of @Remote is invalid at the reserved date/time of the package firmware update from the network.

• Set the setting of @Remote Service in the Administrator Tools to [Do not Prohibit].

221

Application installed in the machine cannot be terminated when you update or uninstall the application.

• If the application runs a job, try update/uninstallation again after the job ends.
• Turn the main power OFF then ON to try again.

222

Invalid digital signature

• Try again with correct data.

224

Lack of storage capacity

• Uninstall unnecessary applications.
• Reduce the number of applications to install.

228

Update files are not found.

• Turn the main power OFF then ON to try again.
• Replace the operation panel.

229

Incorrect file

• Try again with correct data.

230

Incorrect folder structure

• Try again with correct data.

231

Hardware related error

• Turn the main power OFF then ON to try again.
• Replace the operation panel.

235

Installation fails because update files are invalid.

• Try again with correct data.
• If there is the same application installed in the machine, uninstall and reinstall it. Then try update again.

236

Unsupported SDK version

• Make sure that the system in the machine’s operation panel supports the target application.

255

System error

• Turn the main power OFF then ON to try again.