SC800 (Controller)

SC816-00

[0x0000]

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-11

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15

D

open() error

SC816-16

D

open() error

SC816-17

D

open() error

SC816-18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC816-23

D

read() error

SC816-24

D

read() error

SC816-25

D

read() error

SC816-26

D

write() communication retry error

SC816-27

D

write() communication retry error

SC816-28

D

write() communication retry error

SC816-29

D

write() communication retry error

SC816-30

D

write() communication retry error

SC816-35

D

read() error

SC816-36 to 98

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

• Energy save I/O subsystem defective
• Energy save I/O subsystem detected a controller board error (non-response).
• Error was detected during preparation for transition to STR.

• Turn the main power off/on.
• Replace the controller board.

SC817-00

D

Monitor error: File detection / Digital signature error

• Boot loader cannot read any of diagnostic module, kernel, or root filesystem.

• In a boot loader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed.

• Any of the following items does not exist or is broken OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem

• Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem

• ROM update for controller system

• Use another booting SD card having a valid digital signature

SC818-00

D

Watchdog timer error

• The system program fell into a bus-hold state or an endless loop of the program interruption occurred, causing other process to stop.

• System program defective
• Controller board defective
• Optional board defective

• Turn the main power off/on.
• Replace the controller board.

SC819-00

D

Fatal kernel error

[XXXX]: Detailed error code

Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

• System program defective
• Controller board defective
• Optional board defective

Replace controller firmware

[0x5032]

HAIC-P2 error

HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.)

[0x5245]

[0x6261]

HDD defective

6261 6420 6469 7200 00 "bad dir"

[0x696e]

gwinit process ending

x69742064 "init died”

[0x766d]

VM is full

0x5f706167 "vm_pageout: VM is full”

----

Others

Error in the OS

Others

"init died", "vm_pageout: VM is full", "Cache Error”

SC840-00

D

EEPROM access error

While executing I/O to the EEPROM, an error is detected:

• When a read error still occurs even after three attempts;
• When a write error has occurred.

EEPROM is defective or has reached its end of life.

-

SC841-00

D

Error in data read from the EEPROM

When mirrored data read from three different regions in the EEPROM differ each other.

For some reason, the data stored in a particular region of the EEPROM has been overwritten.

-

SC842-00

C

Verification error in the NAND-Flash update

When updating the remote ROM and the ROM, SCS encountered an error in writing to the NAND-Flash memory that holds the module data.

Defective NAND-Flash memory.

Turn the main power switch off and on.

SC842-01

B

Verification error during NAND-Flash update

When starting-up the machine or re-stating it from the energy saving, the machine reads the state of the NAND-Flash and detects that there are defective blocks whose amount exceeds the threshold. This means that the life of the NAND-Flash is near-end.

Near-end Life of NAND-Flash

Replace the controller board as soon as possible.

SC842-02

B

NAND-Flash Block-deletion Excess-error

When starting-up the machine or re-starting it from the energy saving, the machine reads the state of the NAND-Flash and detects that there are block-deletions whose amount exceeds the threshold. This means that the life of the NAND-Flash is near-end.

Near-end Life of NAND-Flash

Replace the controller board as soon as possible.

SC845-01 to 05

D

Hardware Error Detected when the automatic firmware update 

SC845-01: Engine Board

SC845-02: Controller Board

SC845-03: Operation Panel (Normal)

SC845-04: Operation Panel (Smart Panel)

SC845-05: FCU

Hardware abnormality of the target board

Replacing the target board

For SC852-02, HDD may cause the problem. Replace the HDD if the SC cannot be recovered by replacing the controllerboard.

SC855-01

B

Wireless LAN board error (driver attachment failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

• Turn the main power off/on.
• Replace wireless LAN board

SC855-02

B

Wireless LAN board error (driver initialization failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

• Defective wireless LAN board
• Loose connection

• Turn the main power off/on.
• Replace wireless LAN board

SC858-00

A

Data encryption conversion error (Key error)

A serious error occurred during an attempt to update the encryption key.

• Data in the USB Flash etc. is corrupted
• Communication error because of electromagnetic interference etc.
• Controller board is defective

Replace the Controller Board.

SC858-01

A

Data encryption conversion error (HDD Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

• Data in the USB Flash etc. is corrupted
• Communication error because of electromagnetic interference etc.
• Controller board is defective

Replace the Controller Board.

SC858-02

A

Data encryption conversion error (NVRAM read/write error)

A serious error occurred after data conversion during an attempt to update the encryption key.

NVRAM is defective

• Replace the NVRAM.
• Replace the Controller Board.

SC858-30

A

Data encryption conversion error (NVRAM Before Replace error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Software error such as conversion parameters being invalid.

Replace the Controller Board.

SC858-31

A

Data encryption conversion error (Other Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Controller board is defective

Replace the Controller Board.

SC859-00

B

When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is notdisplayed), but SC is displayed after machine is cycled off/on.

• HDD conversion was set with the data encryption key update function, but the HDD was removed.
• Machine lost power during data encryption key update
• Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted.

• •Check the HDD connection.
• Format the HDD (SP5-832: HDD formatting).
• If there is a problem with the HDD, it has to be replaced.

SC859-01

B

Data encryption conversion HDD conversion error (HDD check error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restarts.

• HDD conversion was selected in the Encryption key update function but the machine was turned on with the HDD removed.
• Power failure occurred during encryption key update.
• HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

• •Check the HDD connection.
• Format the HDD.
• If there is a problem with the HDD, it has to be replaced.

SC859-02

B

Data encryption conversion HDD conversion error (Power failure during conversion)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restarts.

Details:

NVRAM/HDD conversion is incomplete.

Power failure occurred during encryption key update.

None

The display after the restarting instructs the user to format the HDD.

SC859-10

B

Data encryption conversion HDD conversion error (Data read/write command error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restarts.

Details:

Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

• •Check the HDD connection.
• Format the HDD.
• If there is a problem with the HDD, it has to be replaced.

SC860-00

B

Hard disk startup error at power-on

A hard disk is connected, but the driver detected the following errors:

SS_NOT_READY

(-2) The HDD is not ready.

SS_BAD_LABEL

(-4) Incorrect partition type.

SS_READ_ERROR

(-5) An error occurred while reading or checking labels.

SS_WRITE_ERROR

(-6) An error occurred while writing or checking labels.

SS_FS_ERROR

(-7) Failed to restore filesystem.

SS_MOUNT_ERROR

(-8)Failed to mount filesystem.

SS_COMMAND_ERROR

(-9) The driver does not respond to the command.

SS_KERNEL_ERROR

(-10) Internal kernel error.

SS_SIZE_ERROR:

(-11)The drive is too small.

SS_NO_PARTITION: (-12) The specified partition does not exist.

SS_NO_FILE

No device file exists.

Tried to obtain the information about the status of the hard disk from the driver, but no response has been returned for more than 30 seconds.

• The hard disk has not yet initialized.
• Broken label data
• Defective hard disk

Initialize the hard disk from SP mode.

SC862-00

D

Number of the defective sector reaches the maximum count

• Format the HDD with SPSP5-832.
• Replace the HDD.

SC863-01

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-02

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "a".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-03

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "b".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-04

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "c".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-05

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "d".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-06

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "e".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-07

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "f".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-08

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "g".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-09

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "h".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-10

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "i".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-11

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "j".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-12

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "k".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-13

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "l".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-14

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "m".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-15

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "n".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-16

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "o".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-17

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "p".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-18

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "q".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-19

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "r".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-20

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "s".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-21

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "t".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-22

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "u".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC863-23

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in partition "v".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more
   
   • The interval is short.
   • Repeatedly occurs in the same situation (At power-on, etc.).
   • Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to become ready.
   HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC864-00

D

HDD data CRC error

While reading data from the HDD or storing data in the HDD, data transmission fails.

Defective HDD

• Format the HDD.
• Replace the HDD.

SC864-01

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

• Format the HDD.
• Replace the HDD.

SC864-02

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "a".)

• Format the HDD.
• Replace the HDD.

SC864-03

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "b".)

• Format the HDD.
• Replace the HDD.

SC864-04

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "c".)

• Format the HDD.
• Replace the HDD.

SC864-05

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "d".)

• Format the HDD.
• Replace the HDD.

SC864-06

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "e".)

• Format the HDD.
• Replace the HDD.

SC864-07

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "f".)

• Format the HDD.
• Replace the HDD.

SC864-08

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "g".)

• Format the HDD.
• Replace the HDD.

SC864-09

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "h".)

• Format the HDD.
• Replace the HDD.

SC864-10

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "i".)

• Format the HDD.
• Replace the HDD.

SC864-11

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "j".)

• Format the HDD.
• Replace the HDD.

SC864-12

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "k".)

• Format the HDD.
• Replace the HDD.

SC864-13

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "l".)

• Format the HDD.
• Replace the HDD.

SC864-14

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "m".)

• Format the HDD.
• Replace the HDD.

SC864-15

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "n".)

• Format the HDD.
• Replace the HDD.

SC864-16

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "o".)

• Format the HDD.
• Replace the HDD.

SC864-17

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "p".)

• Format the HDD.
• Replace the HDD.

SC864-18

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "q".)

• Format the HDD.
• Replace the HDD.

SC864-19

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "r".)

• Format the HDD.
• Replace the HDD.

SC864-20

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "s".)

• Format the HDD.
• Replace the HDD.

SC864-21

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "t".)

• Format the HDD.
• Replace the HDD.

SC864-22

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "u".)

• Format the HDD.
• Replace the HDD.

SC864-23

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in partition "v".)

• Format the HDD.
• Replace the HDD.

SC865-00

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Replace the HDD.

SC865-02 to 23

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "a" (SC865-02) partition "v" (SC865-23).)

Replace the HDD.

SC865-50 to 73

D

HDD time-out error

• Check the harness connections between the controller board and HDD.
• Replace the HDD.

SC866-00

B

SD card authentication error

When a correct license for digital authentication is not found in an SD card application.

The SD card contains the wrong program data.

Store the correct program data on the SD card.

SC867-00 to 02

D

SD card removal detection

When an application SD card is removed from the slot while the application is being activated.

An application SD card has been removed from the slot (from the mount point /mnt/sd*).

SC867-00: /mnt/sd0

SC867-01: /mnt/sd1

SC867-02: /mnt/sd2

Turn the main power switch off and on.

SC868-00

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd0)

• SD card is defective
• SD controller is defective

• Reformat the SD card (using the "SD Formatter" made by Panasonic).*
• Check the SD card insertion status.
• Replace the SD card.
• Replace the controller board.

SC868-01

D

SD card access error

The SD controller returned an error during operation.

(An error occurred at the mount point of /mnt/sd1)

• SD card is defective
• SD controller is defective

SD card used for starting an application

• Turn the main power off and check the SD card insertion status.
  
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, replace the SD card.
• SD card for users
  
  • In the case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*
  • In the case of a device access error, turn the main power off and check the SD card insertion status.
  • If no problem is found, insert the SD card and turn the main power on.
  • If an error occurs, use another SD card.
• If the error persists even after replacing the SD card, replace the controller board.

SC869-01

C

Continuously detecting malfunction

SC869-02

C

In the non-detection state, the following operations are detected 20 times continuously.

• Pressing "energy saver" key or touching the operation panel
• Opening/closing the plate cover or SPDF
• Setting the original
• Opening the front cover
• Opening the paper feed tray

SC870-00

B

Address Book data error (Anytime: Address Book Error.)

SC870-01

B

Address Book data error (On startup: Media required for storing the Address Book is missing.)

SC870-02

B

Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)

SC870-04

B

Address Book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address Book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC870-07

B

Address Book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-08

B

Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)

SC870-10

B

Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)

SC870-11

B

Address Book data error (On startup: Inconsistency in Address Book entry number.)

SC870-20

B

Address Book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address Book data error (File I/O: Failed to generate file.)

SC870-22

B

Address Book data error (File I/O: Failed to open file.)

SC870-23

B

Address Book data error (File I/O: Failed to write to file.)

SC870-24

B

Address Book data error (File I/O: Failed to read file.)

SC870-25

B

Address Book data error (File I/O: Failed to check file size.)

SC870-26

B

Address Book data error (File I/O: Failed to delete data.)

SC870-27

B

Address Book data error (File I/O: Failed to add data.)

SC870-30

B

Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)

SC870-31

B

Address Book data error (Search:Failed to obtain data from cache during LDAP search.)

SC870-32

B

Address Book data error (Search:Failed to obtain data from cache while searching the WS-Scanner Address Book.)

SC870-41

B

Address Book data error (Cache: failed to obtain data from cache.)

SC870-50

B

Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)

SC870-51

B

Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)

SC870-54

B

Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)

SC870-55

B

Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)

SC870-56

B

Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

When an error related to the Address Book is detected during startup or operation.

• Software bug
• Inconsistency of Address Book source location (machine/delivery server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration.
• Address Book data corruption was detected.

• Check the HDD connection.
• Initialize all UCS settings and address/authentication information (SP5-846-046).
• Initialize the Address Book partition (SP5-832-006).

SC872-00

B

HDD mail received data error

An error is detected in the HDD at machine power-on.

• Defective HDD
• Power failure while accessing the HDD

• Use SP5832-007 to initialize the HDD (HDD-related: Format: Mail received data).
• Replace the HDD.

SC873-00

B

HDD mail transfer error

An error is detected in the HDD at machine power-on.

• Defective HDD
• Power failure while accessing the HDD

• Use SP5832-008 to initialize the HDD (HDD-related: Format: Mail transfer data).
• Replace the HDD.

SC874-05

D

Delete all error (Delete data area) : Read error

An error occurred while data was being erased on HDD or NVRAM

• Error detected in HDD data delete program
• Error detected in NVRAM data delete program
• The "Delete All" option was not set

• Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the hard disk, the error will persist even after trying the above.)
• If the "Delete All" option is not installed when this error occurs, install the option.

SC875-**

D

Delete All error (HDD)

An error is detected before executing HDD Erase.

875-01

• Error occurred at “hddchack –I”.

875-02

• Data erase failed.

Turn the main power switch off and on.

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is enabled but it cannot be executed.

• Data Overwrite Security option SD card is broken.
• Data Overwrite Security option SD card has been removed.

• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

SC878-00

D

TPM electronic authentication error

The machine failed TPM electronic authentication.

System hash registered in the TPM did not match the data on the USB flash.

• System module was updated in an unauthorized manner.
• USB flash is not working correctly.

Replace the controller board.

SC878-01

D

USB Flash error

USB Flash file system error

USB Flash file system has been destroyed.

Replace the controller board.

SC878-02

D

TPM error

An error occurred in the TPM or TPM driver.

TPM is defective

Replace the controller board.

SC878-03

D

TCSD error

An error occurred in TPM software stack.

• Unable to start TPM
• Necessary files missing from the TPM.

Replace the controller board.

SC878-20

D

• Turn the main power switch off and on.
• Replace the controller board.

SC880-00

D

MLB error

The response is not received within the specified time during the access to the MLB.

Defective MLB

• Replace the MLB
• Remove the MLB

SC899-00

D

Software performance error (signal reception end)

-

Occurs when an internal program behaves abnormally.

In the case of a hardware defect

• Replace the hardware.

In the case of a software error

• Turn the main power off/on.
• Try updating the firmware.