Troubleshooting
Troubleshooting
Paper Feed (Skew)
Use the following flowchart to determine the cause and deal with the problem.
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Read This First
Symbols and Abbreviations
Trademarks
Product Information
Product Overview
Component Layout
Paper Path
Drive Layout
Machine Codes and Peripheral Configuration
Specifications
Installation
Installation Requirements
Environment
Machine Space Requirements
Machine Dimensions
Power Requirements
Main Machine Installation
Important Notice on Security Issues
Overview
Password Setting Procedure
Accessory Check
Installation Procedure
Removal of packing materials and shipping retainers
Connecting the Power Cord
Loading Paper
Printing a Configuration Page
Instructions for the Customers
Moving the Machine
Paper Feed Unit PB1060/ Paper Feed Unit PB1070
Component Check
Installation Procedure
Controller Options
Overview
File Format Converter Type M19 (D3BR-04)
Accessory Check
Installation procedure
IEEE 802.11 Interface Unit Type M24 (M500-08)
Accessory Check
Installation procedure
User Tool Settings for IEEE 802.11a/g/n
SP Mode Settings for IEEE 802.11 Wireless LAN
IEEE 1284 Interface Board Type M19 (D3C0-17)
Accessories
Installation procedure
USB Device Server Option Type M19 (D3BC-28,-29)
Component Check
Interface Board Surface
Installation Procedure
What Do the LED Indicators Mean?
Notes for Energy Save Mode Setting
IP Address Setting
Extended USB Board Type M19 (D3BS-01)
Component Check
Installation Procedure
Data Overwrite Security Unit Type M19 (D3BS-03)
Overview
Component List
Before You Begin the Procedure
Seal Check and Removal
Installation Procedure
Configuring "Auto Erase Memory" (Performed by the Customer)
XPS Direct Print Option Type M27 (M502-02, -05, -06)
Accessories
Installation Procedure
OCR Unit Type M13 (D3AC-23, -24, -25)
Accessory Check
Overview of Searchable PDF Function
Installation Procedure
Recovery Procedure
Optional Counter Interface Unit Type M12 (B870-21)
Accessory Check
Installation procedure
NFC Card Reader Type M27 (M502-10)
Accessory Check
Installation Procedure
Enhanced Security HDD Option Type M10 (D792-09)
Accessory Check
Installation Procedure
After Installing the HDD
SD Card Appli Move
Overview
Notes on Using the SD Merge Function
SD Card Applications
Move Exec
Undo Exec
Security Settings
Security Function Installation
Data Overwrite Security
Before You Begin the Procedure
Installation Procedure
Using Auto Erase Memory
HDD Encryption
Before You Begin the Procedure:
Installation Procedure
Enable Encryption Setting
Backing Up the Encryption Key
Encryption Key Restoration
Settings for @Remote Service
Points to Check Before Making @Remote Settings
Execute the @Remote Settings
Preventive Maintenance
Preventive Maintenance Tables
Image Quality Standards
Paper Transfer Quality Standards
Replacement and Adjustment
General Cautions
Notes on the Main Power Switch
Characteristics of the Push Switch (DC Switch)
Shutdown Method
Forced Shutdown
Special Tools
Exterior Covers
Front Cover Unit
Left Cover
Right Cover
Rear Cover, Rear Lower Cover
Upper Cover
Operation Panel
LED Optics
LED Unit
Re-engaging Disengaged Springs
PCDU
PCDU
Toner Cartridge
Toner Cartridge
Image Transfer
Image Transfer Roller
Drive Units
Main Motor
Duplex Exit Motor
Toner Supply Clutch
Registration Clutch
Paper Feed Clutch
Drive Unit
Gear Unit
Bypass Feed Clutch
Relay Clutch
Bypass Bottom Plate Clutch
Duplex Clutch
Junction Gate Solenoid
Fusing
Fusing Unit
Upper Fusing Unit, Lower Fusing Unit
Fusing Pressure Roller
Fusing Lamp, Hot Roller
Thermostat
Thermistor
Hot Roller Stripper
Paper Feed
Paper Feed Tray
Paper Feed Roller
Friction Pad
Paper End Sensor
Bypass Feed Unit
Bypass Feed Roller
Bypass Friction Pad
Bypass Paper End Sensor
Bypass Bottom Plate HP Sensor
Paper Size Switch
Paper Transport
Paper Exit Sensor
Paper Overflow Sensor
Duplex Exit Sensor
Duplex Entrance Sensor
Registration Roller (Driven)
Registration Roller (Drive)
Registration Sensor
Electrical Components
FCU Board
Speaker
PSU
Controller Board
Replacement Procedure
After Installing the Controller Board
NVRAM on the Controller Board
BiCU
EEPROM on the BiCU
HDD
Before HDD Replacement
Replacement Procedure
After HDD Replacement
Reinstallation
Toner End Sensor
HVPS
HVPS with Bracket
Fusing Fan
PCDU Cooling Fan
PSU Cooling Fan
DC Switch
Front Door Interlock Switch
Rear Door Interlock Switch
Temperature/Humidity Sensor
SPDF
SPDF Unit
SPDF Front Cover
SPDF Rear Cover
SPDF Top Cover
SPDF Original Tray
Original Feed Unit
SPDF Friction Pad
SPDF Drive Motor
SPDF Top Cover Sensor
SPDF Original Set Sensor
SPDF Registration Sensor
DFRB
SPDF Feed Clutch
SPDF Feed Sensor
SPDF Feed Sensor Actuator
SPDF CIS
Scanner
Scanner Unit (with SPDF)
Scanner Upper Cover
SPDF Open/Closed Sensor
Carriage
Carriage Unit HP Sensor
Scanner Motor
System Maintenance
Service Program Mode
Enabling and Disabling Service Program Mode
Entering SP Mode
Exiting SP Mode
Types of SP Modes
SP Mode Button Summary
Switching Between SP Mode and Copy Mode for Test Printing
Selecting the Program Number
Exiting Service Mode
Service Mode Lock/Unlock
PM Counter/ Firmware Update
Remarks
Others
SP Mode Tables
Test Pattern Printing
Firmware Update
Overview
Firmware Type
Procedure
Update procedure
Error Screens During Updating
Updating JavaVM
Creating an SD Card for Updating
Updating Procedure
List of Error Messages
NVRAM Data Upload/Download
Uploading Content of NVRAM to an SD card
Downloading an SD Card to NVRAM
UP/SP Data Import/Export
Overview
Import/export conditions
UP Data Import/Export
Data that can be imported and exported
Data that cannot be imported or exported
Exporting Device Information
Importing Device Information
SP Data Import/Export
Data that can be imported and exported
Exporting Device Information
Importing Device Information
Possible solutions for import/export problems
Address Book Export/Import
Export
Import
Specification
RFU Updating the Firmware
RFU Performable Condition
Package Firmware Update
Overview
Immediate Update
Update at the Next Visit (Reserve)
How to Set the Machine to Download Firmware Later (RESERVE)
How to Check if the Firmware Downloaded with RESERVE
How to Install Firmware Downloaded with RESERVE
Update via SD card
Capturing the Debug Logs
Overview
Security of the Operation Log
Retrieving the Debug Logs
Procedure for Retrieving the Debug Log with SD Card
Procedure for Retrieving the Debug Log via Web Image Monitor
Log File List
Troubleshooting
Self-Diagnostic Mode
Self-Diagnostic Mode at Power On
Service Call
Summary
When a Level “D” SC code occurs
SC100 (Scanning)
SC200 (LED Optics)
SC300 (Image Processing – 1)
SC400 (Image Processing – 2)
SC500 (Paper Feed and Fusing)
SC600 (Device Communication)
SC700 (Peripherals)
SC800 (Controller)
SC900 (Others)
Jam Detection
Jam Displays
Jam History
Sensor Position Layout
Sensor Position
SPDF
Main Machine
Optional Bank
Troubleshooting
Image Position Adjustment
Registration Adjustment
Print Area
Adjustment Reference Values
Adjustment Procedure
Scanner, SPDF Image Adjustment
Scanner Image Adjustment
SPDF Image Adjustment
Problem at Regular Intervals
When Vertical Banding is Generated
When Black Spots are Generated on Print Images
Paper Feed (Skew)
Stack Error (Spilling of the Paper Stacked in the Output Tray)
Recycled or Thin Paper Is Severely Curled after Printing
Detailed Descriptions
Overview
Mechanical Component Layout
Drive Layout
Tray Layout and Paper Path
Guidance for Those Who Are Familiar with Predecessor Products
LED Unit
General Descriptions
LED Head Components
Mechanisms
Writing method
LED Head
Toner Cartridge, PCDU (Photo Conductor Development Unit)
Mechanism
Separating the Toner Cartridge and PCDU
Toner Cartridge
Overview
Details
PCDU
Overview
Details
Related SPs
Image Transfer and Paper Separation
Overview
Details
Image Transfer / Paper Separation
Transfer Roller Cleaning
Related SPs
Paper Feed
Overview
Paper Feed
Mechanism
Paper Feeding
Paper Volume Detection
Adjustable Cassette
Paper Size Detection
Paper Feed Tray Bottom Plate Lift Mechanism
Side-to side Registration Adjustment in the Machine Paper Feed Tray
Bypass Tray Paper Feed Operation
Bypass Feed Tray Automatic Lifting System
Bypass Tray Paper Size Detection
Bypass Paper Set Detection / End Detection
Side-to side Registration Adjustment in the Bypass Tray
Image Fusing
Overview
Details
Fusing Drive
Envelope Lever
Parts Layout
Thermal Control Mechanism
Overheat Protection
New Unit Detection
Related SPs
Paper Exit/ Duplex Unit
Overview
Details
Duplex
Paper Exit
Paper Exit Guide-Plate
Electrical Parts
Block Diagram
Board Outline
SPDF
Overview
Components
Mechanism
SPDF Drive
Original Detection
Original Transport Path
Scanner
Overview
Components
Mechanism
Inside the Carriage
Drive
Paper Feed Unit PB1060/ Paper Feed Unit PB1070
Paper Size Detection
Paper Feed and Separation
Paper Lift
Paper End Detection
Energy Saver Modes
Sleep Mode Setting
Weekly Timer
Fusing Off Mode
Return to Stand-by Mode
Recommendation
