SC600 (Device Communication)

SC632-00

B

Counter device error 1

After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.

Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.

• Turn the main power off/on.
• Check the serial communication line.

SC633-00

B

Counter device error 2

After communication was established, the controller received the brake signal from the accounting device.

Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.

• Turn the main power off/on.
• Check the serial communication line.

SC634-00

B

Counter device error 3

A backup RAM error was returned by the counter device.

Counter device control board or the backup battery of counter device is defective

• Replace the counter device control board.
• Replace the backup battery.

SC635-00

B

Counter device error 4

A backup battery error was returned by the counter device.

Counter device control board or the backup battery of counter device is defective

• Replace the counter device control board.
• Replace the backup battery.

SC636-01

D

IC Card Error (Expanded authentication module error)

Issued when expanded authentication management is set to "ON" but either of the following occur.

• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is broken.
• There is no DESS module in the machine.

• There is no DESS module in the machine (models on which the function is optional).
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is broken.

• Set a working SD card/expanded authentication module file.
• Install the DESS module.
• In the SSP mode set SP5-401-160 to 0.
• In the SSP mode, set SP5-401-161 to 0.
• Replace the NVRAM.

SC636-02

D

IC Card Error (Version error)

The version of the expanded authentication module is not correct.

Incorrect module version

Install the correct file of the expanded authentication module.

SC636-11

D

IC Card Error (OSM user code file error)

• The correct "usercode" file could not be found in the root folder of the SD card.
• The "usercode" file on the SD card could not be read.

• The "usercode" file does not exist on the SD card.
• The "usercode" file on the SD card is an invalid file.
• Data in the "usercode" file on the SD card is invalid.
• "usercode" file was not moved when moving the application to another SD card

Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and store it in the root folder of the SD card containing the IC card module (eccm.mod).

SC637-01

D

Tracking Information Notification Error (Tracking application error)

Tracking information was lost.

• Tracking SDK application error
• Internal notification error

Turn the main power off/on.

SC637-02

D

Tracking Information Notification Error (Management server error)

Tracking information was lost.

Communication with tracking management server failed.

• Network error
• tracking management server error
• Tracking SDK application error

Turn the main power off/on.

SC641-00

D

Engine to Controller Communication Error (No Response)

The controller sent a data frame by RAPI protocol, but there was no response after trying 3 times,

once every 100ms.

• The controller board or software is defective.
• The engine board or software is defective.
• The controller board and the engine board are not connected properly.

• Check the connection between the controller board and engine board.

SC650-01

B

Remote Service Modem Communication Error (Dialup authentication failure)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup authentication failure

Check the following SPs.

• SP5-816-156
• SP5-816-157

SC650-04

B

Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup failing because of incorrect modem configuration

Check if the setting of SP5-816-160 is correct.

If it is correct, then there is a software bug.

SC650-05

B

Remote Service Modem Communication Error (insufficient current or connection fault)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Insufficient current or connection fault

The line is not supported and nothing can be done.

SC650-13

B

Remote Service Modem Communication Error (RC Gate Type Mwas installed but modem is not present (detected during operation))

• An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type M was installed but modem is not present (detected during operation)

• If a modem board is not installed, install it.
• Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171, SP5-816-165 to 171) are correct.
• If the problem is not solved, replace the modem.

SC650-14

B

Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)

• An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is operating.
• SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly

• If a modem board is attached, remove it.
• Check if wired/wireless LAN works.

SC651-01

C

Illegal Remote Service Dial-up (Chat program parameter error)

An unexpected error occurred when RC Gate Type M dialed up the NRS Center.

Software bug

Logging only.

SC651-02

C

Illegal Remote Service Dial-up (Chat program execution error)

An unexpected error occurred when RC Gate dialed up the NRS Center.

Software bug

Logging only.

SC652-00

D

Remote service ID2 mismatching

There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM.

• Used controller board installed
• Used NVRAM installed (such action is not allowed.)

• If this occurs during RC Gate installation:
  Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.
• If this occurs after RC Gate installation:
  Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

SC653-00

D

Incorrect remote service ID2

ID2 stored in the NVRAM has either of the following problems.

• Number of characters is not 17.
• Includes a character that cannot be printed.
• All spaces
• NULL

Replace the NVRAM.

Clear the RC Gate install ationstatus, write the common certificate, and then begin installation again.

SC665-41

D

The machine detects the communication error between CPU and Macaron when starting up, or recovery from energy saver mode.

• The BiCU defects (Parts implementation defect, solder scrap, implemented parts defect, etc.)

• Turn the main power OFF/ON.
• Replace the BiCU.

SC667-01

D

Master Device Mode Setting Error

The machine detects the CPU mode error when starting up, or recovery from energy saver mode.

• Turn the main power OFF/ON.
• Replace the BiCU.

SC667-40

D

Macaron Mode Setting Error

• Turn the main power OFF/ON.
• Replace the BiCU.

SC669-**

D

EEPROM communication error

An error is notified during EEPROM communication and the printer does not recover after three retries.

669 - 1 ID error during EEPROM OPEN

669 - 2 Channel error during EEPROM OPEN

669 - 3 Device error during EEPROM OPEN

669 - 4 Communication interrupted error during EEPROM OPEN

669 - 5 Communication timeout error

669 - 6 Not operating error during EEPROM OPEN

669 - 7 Buffer full during EEPROM OPEN

669 - 8 No error code during EEPROM OPEN

669 - 9 ID error

669 - 10 No error code during EEPROM Close

669 - 11 ID error during EEPROM data write

669 - 12 Channel error during EEPROM data write

669 - 13 Device error during EEPROM data write

669 - 14 Communication interrupted error during EEPROM data write

669 - 15 Communication timeout error

669 - 16 Not operating error during EEPROM data write

669 - 17 Buffer full during EEPROM data write

669 - 18 No error code during EEPROM data write

669 - 19 ID error during EEPROM data read

669 - 20 Channel error EEPROM data read

669 - 21 Device error during EEPROM data read

669 - 22 Communication interrupted error during EEPROM data read

669 - 23 Communication timeout error

669 - 24 Not operating error during EEPROM data read

669 - 25 Buffer full during EEPROM data read

669 - 26 No error code during EEPROM data read

669 - 36 Verification error

669 - 37 Error Detection

• Electromagnetic noise
• EEPROM error

• Turn the main power OFF and then ON.
• Replace the BiCU

SC670-01, 02

D

SC670-01: Engine Start Up Error

SC670-02: Engine Down at Start Up (No SC Reboot)

• SC670-01
  • A /ENGRDY signal was not asserted at power ON or recovery from Energy Save.
  • There is no response from the EC/PC/SC command within 70 secs after the main power was turned ON.
  • Writing onto the Rapi driver failed (the other party could not be found through PCI).
• SC670-02
  • After a /ENGRDY signal is asserted, there is an unexpected engine down.

• Case 1
  
  • Engine board does not start up.
• Case 2
  
  • Engine board reset unexpectedly.
• SC670-01
  • The engine board failed to start up.
• SC670-02
  • The engine board was reset at an unexpected time.

1. Check if new firmware is available for the engine and controller boards. (SC670-02 only)
   • If there is new firmware, update the boards.
   • If there is no new firmware, proceed to the next step.
2. Reconnect the engine board and the controller board.
   • If the SC does not recur, no further action is necessary. If the SC recurs, proceed to the next step.
3. Replace the boards in the following order.
   • Engine board
   • Controller board, or the board between the controller and the engine
   • PSU

SC672-10 to -13, -99

D

Controller start up error

The SC is detected when:

• the communication line between the controller and the operation panel cannot be established after power ON, or communication with the controller was cut off even though startup was successful.
• no attention code (FDH) or attention acknowledgement code (FEH) was sent from the controller within 30 secs after the power of the operation panel was turned ON or was reset.
• the operation panel sends a command to the controller once every 30 secs to check the communication line, and there was no reply from the controller for two consecutive times.
• Because this SC is detected by the operation panel, it will not be logged or reported.

• The controller freezes.

• The controller board is not installed correctly.

• The controller board is malfunctioning.

• The harness of the operation panel is disconnected, or the connection is loose.

• The controller’s response is slow.

• Turn the main power OFF then ON.

• Check if the operation panel harness is properly connected.

• Check if the controller board is installed correctly,

• Replace the controller board.

SC673-10

D

Operation Panel Flair Communication Error (Smart Operation Panel)

This SC is detected when:

• The Smart Operation Panel is communicating with the main machine (this is called “flair communication”), and there was no response from the main machine.
• SP5-748-201 for Smart Operation Panel is not enabled.

This SC is detected when the CATS module (controller) cannot respond to the notification from the monitoring service module (operation panel).

• Turn the main power OFF then ON.
• If SP5748-201 is set to "0" (Not connect), change the value to "1" (Connect).

SC681-**

D

Device ID is not identified (toner cartridge)

An error is notified during the ID identification after three retries.

681 - 1 Device ID error (Incorrect ID)

681 - 6 Channel error

681 - 11 Device ID error (No ID chip)

681 - 16 Communication Error

681 - 21 Communication timeout

681 - 26 The device has stopped its operation

681 - 31 The requested buffer is full

681 - 36 EEPROM SRAM OPEN: Verification error

681 - 37 Failure detection error

• Turn the main power OFF and then ON.
• Replace the toner cartridge (ID chip).
• Replace the BiCU.

SC682-**

D

Device ID is not identified (PCDU)

An error is notified during the ID identification after three retries.

682 - 1 Device ID error (Incorrect ID)

682 - 6 Channel error

682 - 11 Device ID error (No ID chip)

682 - 16 Communication Error

682 - 21 Communication timeout

682 - 26 The device has stopped its operation

682 - 31 The requested buffer is full

682 - 36 EEPROM SRAM OPEN: Verification error

682 - 37 Failure detection error

• Turn the main power OFF and then ON.
• Replace the PCDU (ID chip).
• Replace the BiCU.

SC687-00

D

RAPI-PER receipt failure

Even though 120 seconds have elapsed after RAPI-PES (request for image transfer) is issued, a RAPI-PER receipt is not received from the controller board.

• Defective controller board
• Noise

• Turn the main power OFF and then ON.
• Replace the controller board.