- Enter the SP mode.
- Using SP5816-202, input the request number which you have obtained from @Remote Center GUI, and then enter [OK].
- Confirm the request number, and then execute SP5816-203.
Check the confirmation result using SP5816-204.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (Illegal user name or password)
Check proxy user name and password.
6
Communication error
Check the network condition.
8
Other error
See "SP5816-208 Error Codes" below.
9
Request number confirmation executing
Processing… Please wait.
11
Request number error (Data is already registered under this number.)
Check the request number again.
12
Request number error (invalid parameter)
Check the request number again.
- Using SP5816-205, check that the screen displays the location Information only when it has been input at the Center GUI.
- Execute the registration with SP5816-206.
Check the registration result using SP5816-207.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
2
Already registered
Check the registration status.
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (Illegal user name or password)
Check Proxy user name and password.
8
Other error
See "SP5816-208 Error Codes" below.
9
Request number confirmation executing
Processing… Please wait.
10
Request number error (The applicable device was not registered when moving the machine was requested.)
-
11
Request number error (Data is already registered under this number.)
Check the request number again.
12
Request number error (invalid parameter)
Check the request number again.
- Exit the SP mode.
SP5816-208 Error Codes
Cause
Code
Meaning
Solution/ Workaround
Operation Error, Incorrect Setting
-12002
An Inquiry or registration attempted without acquiring a request number.
Obtain a Request Number before inquiry or registration.
-12003
Attempted registration without execution of a confirmation and no previous registration.
Perform Confirmation before attempting registration.
-12004
Attempted setting with illegal entries for certification and ID2.
Check ID2 of the machine.
-12005
@Remote communication is prohibited. The device has an Embedded RC gate-related problem.
Make sure that "Remote Service" in User Tools is set to "Do not prohibit".
-12006
A confirmation request was made after the confirmation had been already completed.
Execute registration.
-12007
The request number used at registration was different from the one used at confirmation.
Check the request number.
-12008
Update certification failed because mainframe was in use.
Check the machine status. If the machine is in use, try again later.
-12009
The ID2 in the NVRAM does not match the ID2 in the individual certification.
Check ID2 of the machine.
-12010
The certification area is not initialized.
Initialize the certification area.
Error Caused by Response from GW URL
-2385
Other error
-2387
Not supported at the Service Center
-2389
Database out of service
-2390
Program out of service
-2391
Two registrations for the same mainframe
Check the registration condition of the mainframe
-2392
Parameter error
-2393
External RCG not managed
-2394
Mainframe not managed
-2395
Box ID for external RCG is illegal.
-2396
Mainframe ID for external RCG is illegal.
-2397
Incorrect ID2 format
Check the ID2 of the machine.
-2398
Incorrect request number format
Check the request number.