Settings for @Remote Service (for Printer Models)

Check Points before Making @Remote Settings

1. Connect a PC and the machine with a crossed wiring LAN cable or a USB cable.

2. Check the IP address of the machine. (When using a USB cable, skip this step.)
3. Check the IP address of the customer engineer's PC.

4. Set an IP address for the customer engineer's PC which is ±1 from the machine's IP address. (When using a USB cable, skip this step.)

   

   Example:
   Machine's IP address: 192.168.000.001
   Set the IP address for the PC: 192.168.000.002

5. Start the SOM utility.
6. Click [Connect Printer] in the SOM menu.
   

7. Select [Connect Printer] in the printer driver selection screen, input the IP address of the machine and click [OK].
   
   When using a USB cable, select "USB port".
   

8. Click [Printer Configuration] in the [User Tools] tab.
   
9. Input the access code in the access code input screen and click [OK]. (Administrator's password: Admin)
   
10. Select the [@Remote] tab in the printer setting screen.
    
11. Input the following items if necessary, then click [OK].
    [RC Gate Proxy Server: Proxy Server]: Select [Enable] in the pull down menu.

    [RC Gate Proxy Server: Proxy Address]: Input the address of the proxy server.

    [RC Gate Proxy Server: Port Number]: Input the HTTP proxy port number.

    [RC Gate Proxy Server: User Name]: Enter the HTTP proxy authentication user name.

    [RC Gate Proxy Server: Password]: Enter the HTTP proxy authentication password.

    [Remote Communication Gate Setup: Request No.]: Input the request No.

12. Enter the "Maintenance Mode (SP mode)".
13. Check if the function flag is "Disable (Default)".
    SP menu > [@Remote] > [Remote Service] > [Function Flag]
14. Remove the USB cable from the machine, and connect to the user's LAN.
    Restore the IP address of the customer engineer's PC. (When using a USB cable, skip this step.)

Execute the @Remote Settings

1. Enter the "Maintenance Mode (SP mode)".

2. Check if the @Remote status is "0".
   SP menu > [@Remote] > [Remote Service] > [Instl:Condition]
   If the @Remote status is not "0", ask the @Remote Center Administrator.

3. Confirm the Request Number.
   SP menu > [@Remote] > [Remote Service] > [Instl:Reference]

4. Check the confirmation result.
   SP menu > [@Remote] > [Remote Service] > [Instl:Ref Rslt]

   Value	Meaning	Solution/ Workaround
   0	Succeeded	-
   1	Request number error	Check the request number again.
   3	Communication error (proxy enabled)	Check the network condition.
   4	Communication error (proxy disabled)	Check the network condition.
   5	Proxy error (authentication error)	Check the proxy user name and password.
   8	Other error	See "Error Codes" below this.
   9	Request number confirmation executing	Processing… Please wait.

5. Make sure that the screen displays the Location Information only when it has been input at the Center GUI.
   SP menu > [@Remote] > [Remote Service] > [Instl:Ref Section]
6. Execute the registration.
   SP menu > [@Remote] > [Remote Service] > [Instl:Rgstltn]

7. Check the registration result.
   SP menu > [@Remote] > [Remote Service] > [Instl:Rgstltn Rst]

   Value	Meaning	Solution/ Workaround
   0	Succeeded	-
   2	Already registered	Check the registration status.
   3	Communication error (proxy enabled)	Check the network condition.
   4	Communication error (proxy disabled)	Check the network condition.
   5	Proxy error (Authentication error)	Check the proxy user name and password.
   8	Other error	See "Error Codes" below this.
   9	Request number registration executing	Processing… Please wait.

8. Make sure that the function flag is "Enable".
   SP menu > [@Remote] > [Remote Service] >[Function Flag]

After Setting

The first manual call after setting is considered as a test call. Be sure to execute the test call, or the first manual call from the customer will be considered as the test call.

1. Enter the "Maintenance Mode (SP mode)".

2. Execute the "Manual Call".
   SP menu > [@Remote] > [Remote Service] > [Remote Diagnostics]

3. "Running…" is displayed for about 3 seconds. This message disappears automatically after 3 seconds, and then returns to [Remote Service] menu.

Error Codes

When other errors occur, check the following error code list.
SP menu > [@Remote] > [Remote Service] > [Instl: ErrorCode]

Caused by Operation Error, Incorrect Setting

Error Caused by Response from GW URL