Firmware Update Tool Messages

Cannot open the firmware update file. Please check the file.

The firmware file (*.brn) or setting file (*.ini) is not stored in the same folder as the update tool.

(Note that the setting file only exists when using a computer running a Windows operating system.)

Make sure that the firmware file (*.brn) and setting file (*.ini) are stored in the same folder as the update tool.

Also, make sure that you do not modify the setting file.

The path to the location of the update tool is too long.

Make sure that the path to the update tool is not too long. For convenience, save the update tool in a subfolder directly under the computer’s C: drive.

The computer is searching the network for the machine.

Wait a while until the machine is found.

The network cable was disconnected immediately after the [Firmware Update (LAN)] button was clicked.

Turn the machine’s power off, wait a moment, and then turn it back on again. Disconnect any unnecessary cables from the machine, and then try again.

The firmware has been transferred to the machine successfully.

Wait until the machine restarts.

The connection with the machine has been broken.

***Please check the machine's control panel to see if updating the firmware has already completed. If the firmware update has completed then restart the machine.***

The downloaded file is damaged.

Using the copy, fax, print, and scan functions while updating the firmware may damage the file.

The [Firmware Update (USB)] or [Firmware Update (LAN)] button was clicked while the machine was faxing, printing, scanning, or copying.

Download the firmware package from our website again.

The machine is being operated through the control panel.

Cancel any operations being performed through the control panel. Put the machine into standby mode, and then perform the update again

• There is an unsent fax in the machine’s memory.
• There is a received fax waiting to be printed.

• Send or delete the unsent fax, and then try again.
• Print the received fax, and then try again.

The [Firmware Update (USB)] or [Firmware Update (LAN)] button was clicked when the update was already in progress.

Clicking the [Firmware Update (USB)] or [Firmware Update (LAN)] button during the update process does not interfere with any ongoing update.

Ignore this error message and complete the update using the procedure shown in this manual.

The machine is not ready.

Make sure the USB connection between the machine and computer is secure.

If this message persists, try another USB cable.

The USB printer driver is not installed in the computer.

Install the USB printer driver in the computer.

The machine is turned off or an error has occurred.

Turn the machine’s power off, wait a moment, and then turn it back on again. Then perform the update again.

The IP address specified for either the machine or the computer is invalid.

Check that both IP addresses are valid.

The machine is not connected to the network properly.

Check that the machine is properly connected to the network.

The models are not the same.

The machine you were trying to update was not the correct model for the firmware you have downloaded from the website.

The firmware packages on the website are each designed to be used for a specific model, and cannot be used for any other model.

Check the model of the customer's machine, and download the appropriate firmware package for its model.

The USB cable was disconnected immediately after the [Firmware Update (USB)] button was clicked.

Turn the machine’s power off, wait a moment, and then turn it back on again. Disconnect any unnecessary cables from the machine, and then try again.

The firmware has been transferred to the machine successfully.