Overview

 You can use the Web Image Monitor to get debug logs.

Retrieving the Debug Logs

A PC is necessary to acquire the debug log. 

  1. Enter the following URL in the browser:
    http://<ip address>/Primax-debug-info.asp?en-us
  2. After going to the "Webpage Debug Page", select the following items one at a time.
    • Get Debug Message
    • Get Event Log
    • Get Error Log

    Multiple items cannot be selected at the same time on the Debug Item List.

    Regarding the "Debug Message", old log data is overwritten by new log data because of the buffer size limitation. Therefore, please conduct "Get Debug Message" immediately after a problem occurs.

  3. Select the debug item, press OK, and the .bin file will be downloaded.

    If the output speed for the log data is slower that the generated speed for the log data, some logs might be lost.


    Debug Item List:

    Item nameDescription
    Get MemoryWhen this item is selected, Start Address, Size, and the unit (bytes, Kb, or Mb) can also be selected. Start Address and Size should be smaller than the total engine memory size.
    Get FlashWhen this item is selected, Offset, Size, and the unit (bytes, Kb, or Mb) can also be selected. Offset and Size should be smaller than the total engine flash memory size.
    Get Debug Message

    Get the debug log data from the log buffer.

    The log buffer is set to 3000 lines by default for MF models and 2000 lines by default for P models.
    Get Event LogGet the log data from the event buffer.
    Get Error LogGet the log data from the error buffer.
    Clear Error LogReset the error buffer to erase all data from the flash memory.
    Set Panel LanguageSet the panel supported language list.