Settings for @Remote Service (for MF Models)

Check Points before Making @Remote Settings

1. The following settings must be correctly programmed.
   
   • Using Proxy server is enabled
   • Proxy server IP address
   • Proxy server Port number
   • Proxy User ID

   • Proxy Password

     Item	Settings
     Using Proxy server is enabled	Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [HTTP Proxy Use] Touch panel: SP menu > [@Remote] > [Remote Service] > [Use Proxy]
     Proxy server IP address	Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [HTTP Proxy Host] Touch panel: SP menu > [@Remote] > [Remote Service] > [Proxy Host]
     Proxy server Port number	Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [HTTP Proxy Port] Touch panel: SP menu > [@Remote] > [Remote Service] > [Proxy PortNumber]
     Proxy User ID	Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [HTTP Prox AutUsr] Touch panel: SP menu > [@Remote] > [Remote Service] > [Proxy User Name]
     Proxy Password	Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [HTTP Prox AutPass] Touch panel: SP menu > [@Remote] > [Remote Service] > [Proxy Password]

2. Get a Request Number.

3. Enter the "Maintenance Mode (SP mode)".

4. Check if the function flag is "Disable (Default)".
   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Function Flag]

   Touch panel: SP menu > [@Remote] > [Remote Service] > [Function Flag]

Execute the @Remote Settings

1. Enter the "Maintenance Mode (SP mode)".

2. Check if the @Remote status is "0".
   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl:Condition]

   Touch panel: SP menu > [@Remote] > [Remote Service] > [Regist Status]
    If the @Remote status is not "0", ask the @Remote Center Administrator.
3. Check that the device ID2 has been programmed correctly.
   Four-line LCD panel: SP menu > [@Remote] > [Machine No. Setting] > [ID2 Code Display]
   Touch panel: SP menu > [@Remote] > [Machine No. Setting] > [ID2 Code Display]
   
   • 6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).

   • ID2 and the serial number must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)

     

     The procedure for checking the serial number is as follows;
     Four-line LCD panel: SP menu > [Engine Maintenance] > [Serial No.]
     Touch panel: SP menu > [Engine SN SP] > [Serial No.]

4. Input the request number which you have obtained from the @Remote Center GUI, and then enter [OK].
   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl:ID #]
   Touch panel: SP menu > [@Remote] > [Remote Service] > [Letter Number]
5. Confirm the Request Number.
   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl:Reference]
   Touch panel: SP menu > [@Remote] > [Remote Service] > [Confirm Execute]

6. Check the confirmation result.

   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl:Reference]
   Touch panel: SP menu > [@Remote] > [Remote Service] > [Confirm Result]

   Value	Meaning	Solution/ Workaround
   0	Succeeded	-
   1	Request number error	Check the request number again.
   3	Communication error (proxy enabled)	Check the network condition.
   4	Communication error (proxy disabled)	Check the network condition.
   5	Proxy error (authentication error)	Check the proxy user name and password.
   8	Other error	See "Error Codes" below this.
   9	Request number confirmation executing	Processing… Please wait.

7. Make sure that the screen displays the Location Information only when it has been input at the Center GUI.
   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl:Ref Section]
   Touch panel: SP menu > [@Remote] > [Remote Service] > [Confirm Place]
8. Execute the registration.
   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl:Rgstltn]
   Touch panel: SP menu > [@Remote] > [Remote Service] > [Register Execute]

9. Check the registration result.

   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl:Rgstltn Rst]
   Touch panel: SP menu > [@Remote] > [Remote Service] > [Register Result]

   Value	Meaning	Solution/ Workaround
   0	Succeeded	-
   2	Already registered	Check the registration status.
   3	Communication error (proxy enabled)	Check the network condition.
   4	Communication error (proxy disabled)	Check the network condition.
   5	Proxy error (Authentication error)	Check the proxy user name and password.
   8	Other error	See "Error Codes" below this.
   9	Request number registration executing	Processing… Please wait.

After Settings

The first manual call after setting is considered as a test call. Be sure to execute the test call, or the first manual call from the customer will be considered as the test call.

.

1. Enter the "Maintenance Mode (SP mode)".

2. Execute the "Manual Call".
   Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Remote Diagnostics]

   Touch panel: SP menu > [@Remote] > [Remote Service] > [Remote Diagnostics]
3. "Running…" is displayed for about 3 seconds. This message disappears automatically after 3 seconds, and then returns to [Remote Service] menu.

Error Codes

When other errors occur, check the following error code list.

Four-line LCD panel: SP menu > [@Remote] > [Remote Service] > [Instl: ErrorCode]
Touch panel: SP menu > [@Remote] > [Remote Service] > [Error Code]

Caused by Operation Error, Incorrect Setting

Error Caused by Response from GW URL