Error Messages

Message	Causes	Solutions
2XXX14	The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large.	The paper tray was empty. Load paper in the paper tray. The paper tray did not contain A4, Letter, or Legal size paper. Load valid size paper in the tray, and configure the paper size settings under [Paper Settings] accordingly. A cover or tray was open. Close the cover or tray. There was a paper jam. Remove the jammed paper. A print cartridge was empty. Replace the print cartridge. The received fax was too large. Ask the sender to resend the document in parts as several smaller individual faxes, or to send at a lower resolution.
ADF Original Misfeed Open ADF Cover and remove paper.	An original has jammed inside the ADF.	Remove jammed originals, and then place them again. Check the originals are suitable for scanning.
ADF Orig. Misfeed Open ADF Cover and remove paper.	An original has jammed inside the ADF.
Available: IDCard Copy A4/A5 SEF/A6/8.5×11/5.5×8.5	ID card copy could not be performed because the tray does not contain the valid sizes of paper, which are A4, Letter, A5, 5.5×8.5 inches, or A6 size.	Set the machine to print copies using A4 or Letter size paper in the [Select Paper] settings. Specify A4 or Letter size paper for the tray selected for printing copies.
Available: 2 Sided Copy A4, LG, LT, 8×13, 8 1/4×13, 8　1/2×13, 16K	Only when using the touch panel models. 2-sided copying could not be performed because the tray does not contain a valid size of paper, which are A4, Letter, Legal, 8 × 13 inches, 8 ¹/₂ × 13 inches, Folio, or 16K.	Select the tray containing A4, B5, Letter, or Legal size paper in the [Select Paper] setting. Specify A4, Letter, Legal, 8 × 13 inches, 81/2 × 13 inches, Folio, or 16K size for the tray selected for printing copies.
Available: 2 Sided Copy A4/LG/LT	Only when using the four-line LCD models. 2-sided copy could not be performed because the tray does not contain a valid size of paper, which are A4, Legal, or Letter.	Select the tray containing A4, Letter, or Legal size paper in the [Select Paper] setting. Specify A4, Letter, or Legal size for the tray selected for printing copies.
Busy	Fax transmission could not be completed because the destination's line was busy.	Wait for a while and send the fax again.
Cannot Copy This Setting Comb.: 2 on 1 / 4 on 1	Combined copying could not be performed because the tray does not contain a valid size of paper, which are A4, Letter, or Legal size.	Set the machine to print copies using A4, Letter, or Legal size paper in the [Select Paper] settings. Specify A4, Letter, A5, 5.5×8.5, or A6 size paper for the tray selected for printing copies.
Cannot copy. Set original to ADF.	Combined copying could not be performed because the originals were not placed in the ADF.	Use the ADF, even when copying a single sheet. If you need to use the exposure glass, select [Off] or [Manual 2Sd Scan Mode] in [Duplex/Combine] under [Copier Features], and then try again.
Check Paper Size	The paper size set for the document differs from the size of the paper in the indicated tray.	When using the touch panel models Press [Form Feed] to begin printing, or press [Job Reset] to cancel the job. When using the Four-line LCD models Press the [OK] key to begin printing, or press the [Back] key to cancel the job.
Check Paper Type	The paper type set for the document differs from the type of the paper in the indicated tray.
Connection Failed	The line could not be connected correctly.	Confirm that the telephone line is properly connected to the machine. Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company.
Cover open	A cover is open.	Close the cover completely.
Dial Failed	The fax could not be sent.	Confirm that the fax number you dialed is correct. Confirm that the destination is a fax machine. Confirm that the line is not busy. You may need to insert a pause between certain digits. Press the [Redial] after, for example, the area code. When using the touch panel models Check that [PSTN / PBX] in [Administrator Tools] has been specified in accordance with the telephone line in use. When using the four-line LCD models Check that [PSTN / PBX] in [Admin. Tools] has been specified in accordance with the telephone line in use.
Exceeded MaxE-mail Size	The scan file exceeds the size limit for files that can be sent through e-mail.	Configure [Resolution] under [Scanner Settings] to reduce the scanning resolution. Configure [Max. E-mail Size] under scanner settings to increase the allowed size.
Independent-supply Toner: Black	Only when using the touch panel models. A non-supported print cartridge is installed.	Remove and replace it with a print cartridge specified by an authorized dealer.
Indep.Sply.Prt.Cart.	Only when using the four-line LCD models. A non-supported print cartridge is installed.
Internal Misfeed	Paper has jammed in the machine.	Remove the jammed paper.
Memory Overflow	The number of fax jobs in memory (unsent or unprinted faxes) has reached maximum, so new jobs cannot be stored.	Wait until pending jobs have been transmitted or printed.
Memory Overflow	The data is too large or complex to print.	Select [600 × 600 dpi] in [Resolution] under [Printer Features] to reduce the size of the data. If using the PCL6 printer driver, set [Resolution] in the Print Quality tab to [600 × 600 dpi].
Memory Overflow	The machine's memory reached capacity while scanning the first page of the original to store a fax job in memory before transmission. The machine's memory reached capacity while storing a fax in memory in Memory Transmission mode.	Resend the fax in parts as several smaller individual faxes, or send at a lower resolution.
Memory Overflow TX Cancel	Memory has reached capacity while scanning the second or later pages of the original when trying to send a fax in Memory Transmission mode.	Press [TX] to send only the pages that have been scanned in memory, or press [Cancel] to cancel.
Misfeed: BypassTray	Paper has jammed in the bypass tray.	Remove the jammed paper.
Misfeed: Duplex Unit Remove Paper	Only when using the touch panel models. Paper has jammed in the duplex unit.	Remove the jammed paper.
Misfeed: Dup. Unit	Only when using the four-line LCD models. Paper has jammed in the duplex unit.	Remove the jammed paper.
Misfeed: Standard Tray	Only when using the touch panel models. Paper has jammed in the paper exit area.	Remove the jammed paper.
Misfeed: Main Tray	Only when using the four-line LCD models. Paper has jammed in the paper exit area.	Remove the jammed paper.
Misfeed: Tray 1	Paper has jammed in the tray 1 paper input area.	Remove the jammed paper.
Misfeed: Tray 2	Paper has jammed in the tray 2 paper input area.	Remove the jammed paper.
Net Communication Error	Connection with the server was lost while sending or receiving data.	Contact the network administrator.
Network is not Ready	A scanned file could not be sent because the machine has not received IP address information from the DHCP server completely.	Wait until the machine receives the IP address information completely, and then try the operation again.
On Hook or Stop key	The machine has been off-hook for an extended period of time.	Put down the handset phone or press the [Clear/ Stop] key.
Out of Paper: X	The indicated tray has run out of paper.	Load paper in the indicated tray.
Please Restart Machine	The machine needs to be restarted.	Turn off the power, and then turn it back on.
Replace Required Soon: Toner(Black)	Only when using the touch panel models. The print cartridge is almost empty.	Prepare a new print cartridge.
Replace Required Soon: Print Cartridge	Only when using the four-line LCD models. The print cartridge is almost empty.	Prepare a new print cartridge.
Out of Toner: Black	Only when using the touch panel models. The machine has run out of toner.	Replace the print cartridge.
Replacement Required: Print Cartridge	Only when using the four-line LCD models. The machine has run out of toner.	Replace the print cartridge.
Replacement Required: Paper Feed Roller	The paper feed roller is no longer usable, and must be replaced.	Replace the paper feed roller.
RX Communication Error	A reception error occurred, and the fax could not be received correctly.	If possible, contact the sender of the fax and ask them to resend it.
Scan (NW) Disconnected	A scanned file could not be sent because the Ethernet cable was not connected properly.	Reconnect the Ethernet cable properly, and then try the operation again.
Scan (USB) Disconnected	The USB cable was disconnected while scanning from a computer.	Reconnect the USB cable properly, and then try the operation again.
Server Connection Failed	A scanned file could not be sent because the destination could not be reached.	Confirm that the destination is registered correctly, and then try the operation again.
Server Response Error	An error occurred in communication with the server before beginning transmission.	Confirm that the destination is registered correctly, and then try the operation again. If the problem could not be solved, contact the network administrator.
SCXXX	A fatal hardware error has occurred, and the machine cannot function.	Refer to "Service Call".
Service call - X		Refer to "Service Call".
Set Correct Paper	The tray selected in [Select Paper Tray] under [Fax Features] does not contain A4, Letter, or Legal size paper.	While the message is displayed, press [Set Size]. A menu for changing the paper size in the current tray appears. Load A4/Letter/ Legal size paper in the tray, and then select the corresponding paper size. Note that the paper size setting for the tray under system settings will be changed.
Set Original to ADF Cannot use exposure glass with set. in [Scan Size].	Scanning could not be performed because the originals were not placed in the ADF, even though the machine is set to scan originals larger than A4/Letter size.	Use the ADF, even when scanning A4/Letter or smaller size originals. If you need to use the exposure glass, set A4/Letter or smaller size in [Scan Size] under [Scan Settings], and then try again.
Sort Copy was Cancelled	The machine's memory reached capacity while originals were being scanned from the ADF to perform sort copying.	Press [Exit] to print the originals that were successfully scanned into memory. Then, copy again the originals left in the ADF.
TX Communicarion Error	A transmission error occurred, and the fax could not be transmitted correctly.	If the [Auto Redial] setting is enabled, the machine will redial the number and try again. If all attempts fail, or if the machine is in Immediate Transmission mode, the fax will not be transmitted. Try the operation again.