1. Remove the platen cover, or ARDF/SPDF. (ADF Removal)
  2. Remove the rear cover [A].
  3. Remove the scanner right cover [A].
  4. Remove the scanner front cover [A].
  5. Remove the scanner left cover [A].
  6. Holding down both the sides of the operation panel upper cover [A], unhook the tabs (indicated by blue circles) and remove the cover.
  7. Remove the USB cable connector [A] ( x1, x2).
  8. Remove the two screws ( x2).
  9. Remove the two connectors.

  10. Remove the scanner unit [A] ( x11).

    • Never loosen or remove the following screw when you remove or re-attach the unit. This screw fixes the scanner cam in place. If the position of the scanner cam changes, the scanner will be misaligned. This will result in image skew and other image alignment issues.

  11. Remove the USB cable.

  • Make sure that there is no space between the machine frame and the following three areas of the scanner unit when you re-attach the scanner unit.

If the symptom is not resolved, escalate the issue using the normal process, together with the following information for further investigation.

  • SC sub code (SC672-10 or 99)

  • Date/time of problem occurrence

  • Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main power switch.)

  • Occurrence frequency (ex. One out of ten times when turning ON the main power switch)

  • Parts replaced

  • Date/time when parts were replaced