• Referring to the previous procedure, be sure that there are no mistakes in the mounting position and orientation of the NVRAM.

  • SC195 (Machine serial number error) will be displayed if you forget to attach the NVRAM.
  • If you mounted the NVRAM in the wrong direction, each component needs to be replaced because a short circuit was caused in the controller board and the NVRAM.

  1. Make sure you have the SMC report (factory settings). This report comes with the machine.
  2. Output all the SMC data using SP5-990-001 (SP Print Mode: All (Data List)).
  3. Turn off the main power switch.
  4. Insert a blank SD card in the SD slot 2, and then turn on the main power switch.
  5. Use SP5-824-001 to upload the NVRAM data from the controller board.
  6. Make sure the customer has a backup of their address book data. If not, obtain the backup by referring to the following procedure.
    1. Insert an SD card into SD slot 2, and then turn the main power ON.
    2. Save the address book data in the SD card using SP5-846-051.

    • The address data stored in the machine will be discarded later during this procedure. So be sure to obtain a backup of the customer’s address book data.
    • Note that the counters for the user will be reset when doing the backup/restore of the address book data.
    • If they have a backup of the address book data, use their own backup data for restoring. This is because there is a risk that the data cannot be backed up properly depending on the NVRAM condition.

  7. Do the following steps if the machine has the fax unit. If not, skip this step.
    1. Print the Box List by with the User Tools/Counter.
      • [User Tools/Counter] - [Facsimile Features] - [General Settings] - [Box Setting: Print List]
    2. Print the Special Sender List by pressing these buttons in the following order.
      • [User Tools/Counter] - [Facsimile Features] - [Reception Settings] - [Program Special Sender: Print List]
    3. Write down the following fax settings.
      • [Receiver] in [User Tools/Counter] - [Facsimile Features] - [Reception Settings] - [Reception File Settings] - [Forwarding].
      • [Notify Destination] in [User Tools/Counter] - [Facsimile Features] - [Reception Settings] - [Reception File Settings] - [Store].
      • [Specify User] in [User Tools/Counter] - [Facsimile Features] - [Reception Settings] - [Stored Reception File User Setting].
      • [Notify Destination] in [User Tools/Counter] - [Facsimile Features] - [Reception Settings] - [Folder Transfer Result Report].
      • Specified folder in [User Tools/Counter] - [Facsimile Features] - [Send Settings] - [Backup File TX Setting].
      • [Receiver] in [User Tools/Counter] - [Facsimile Features] - [Reception Settings] - [Reception File Settings] - [Output Mode Switch Timer].
      • [Store: Notify Destination] in [User Tools/Counter] - [Facsimile Features] - [Reception Settings] - [Output Mode Switch Timer].
      • All the destination information shown on the display.

      • In the fax settings, address book data is stored with entry IDs, which the system internally assigns to each data. The entry IDs may be changed due to re-assigning in backup/restore operations.

    4. Make sure that there is no transmission standby file. If any standby file exists, ask the customer to delete it or complete the transmission.
  8. Turn the main power OFF and unplug the power supply cord.
  9. Push the main power switch ON again to discharge the residual charge.
  10. Replace the NV-RAM with a brand-new one.

  11. Turn the power ON with the SD card to which the NV-RAM data has been uploaded in Slot 2.

    • SC673 appears at start-up, but this is normal behavior. This is because the controller and the smart operation panel cannot communicate with each other due to changing the SP settings for the operation panel.

  12. Change the SP settings for the operation panel.
    If you switch the screen to enter the SP mode, SC995-02 is displayed. However, continue the following steps.

    • SP5-748-101: (OpePanel Setting: Op Type Action Setting): Change bit 0 from 0 to 1.

    • SP5-748-201: (OpePanel Setting: Cheetah Panel Connect Setting): Change the value from 0 to 1.

  13. Change the Flair API SP values.

    • SP5-752-001 (Copy FlairAPIFunction Setting): Change bit from 0 to 1.

    • SP1-041-001 (Scan:FlairAPI Setting): Change bit from 0 to 1.

    • SP3-301-001 (FAX:FlairAPI Setting) Change bit from 0 to 1.

  14. Cycle the power OFF/ON.

    • The model information is written on the NVRAM (Novita), so SC995-02 does not occur.
    • Program/Change Administrator will be displayed in Japanese, but this is normal.

  15. Enter the SP mode and specify the following settings manually.

    • SP5-985-001 (Device Setting: On Board NIC) Change the value from 0 to 1.

    • SP5-985-002 (Device Setting: On Board USB) Change the value from 0 to 1.

  16. Turn OFF the main power, and then turn ON the main power with the SD card to which the NV-RAM data has been uploaded in Slot 2.

  17. Download the NV-RAM data stored in the SD card to the brand-new NV-RAM using SP5-825-001 (NV-RAM Data Download).

    • The download will take a couple of minutes.

  18. Turn the power OFF and remove the SD card from slot 2.

  19. Turn the power ON.
    The screen "Program/Change Administrator" will be displayed in the language that is the same language as the time when the data was uploaded to the SD card in step 5.

  20. Execute SP5-755-002 (Hide Administrator Password Change Scrn).
    After you execute this SP and exit SP mode, the Home screen is displayed and user functions can be used.

  21. Check that the fax and scanner icons are displayed, and then change the following SP settings.
    a. SP5-193-001 (External Controller Info. Settings)
    b. SP5-895-001 (Application invalidation: Printer)
    c. SP5-895-002 (Application invalidation: Scanner)

  22. If the security functions (e.g. Stored file encryption/ Auto Erase Memory Setting) were applied, set the functions again.

  23. Ask the customer to restore their address book. Or restore the address book data using SP5-846-052 (UCS Setting: Restore All Addr Book), and ask the customer to ensure the address book data has been restored properly.

    • If you obtained the backup of the customer’s address book data in step 3, delete the backup immediately after the NV-RAM replacement to avoid accidentally taking out the customer’s data.

  24. Output all the SMC data with SP5-990-001 and make sure all the SP/UP settings except for counter information are properly restored, by checking the SMC data obtained in step 2.

    • The counters will be reset.

  25. When equipped with fax, make sure that the list printed in step 2 and 6 are the same as the sender information.
    If the setting is different from the original setting after the replacement of the NVRAM, then set it again to the original setting.

  26. Execute the process control (SP3-011-001).
  27. Execute the ACC (Copy).

  28. Execute the ACC (Printer).

  29. Cycle the power OFF/ON.

    • If you cannot execute SP5-824-001 or SP5-825-001 for some reason, try all the following things.
      - Check the changed SP value on the SMC which was output in step 2 and set it manually. Especially, ensure that the values of the following SPs are same as the setting before the replacement.
      - a. SP5-045-001 (Accounting counter: Counter Method)
      - b. SP5-104-001 (A3/DLT Double Count)
      - c. SP5-104-002 (Bypass Paper Size Undetection)
      - d. SP5-302-002 (Set Time: Time Difference)
    • Because the PM counters have been reset during NV-RAM replacement, it is necessary to replace all the PM parts for proper PM management.

    • If a message tells you need a SD card to restore displays after the NV-RAM replacement, create a “SD card for restoration” and restore with the SD card.