SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC700

 

SPDF error

SC700-01

D

ADF Bottom Plate Lift Motor (SPDF)

SC700-02

D

ADF Pick-Up Roller Lift Motor Error (SPDF)

SC700-04

D

ADF Feed Motor Error (SPDF)

SC700-05

D

ADF Entrance Motor Error (SPDF)

SC700-06

D

ADF Transport Motor Error (SPDF)

SC700-07

D

ADF Scanning Motor Error (SPDF)

SC700-09

D

ADF Exit Motor Error (SPDF)

  

SC700-01

Even if the ADF bottom plate lift motor is rotated in the base plate ascent direction, the bottom plate position sensor does not detect.

Even if the ADF bottom plate lift motor is rotated in the base plate descent direction, the bottom plate HP sensor does not detect.

SC700-02

Even if the ADF pick-up roller lift motor is rotated, the pick-up roller HP sensor does not detect.

SC700-04, 05, 06, 07, 09

When an error notification signal is detected during the motor drive period.

  

SC700-01

  • Bottom plate position sensor error (output error)
  • Bottom plate HP sensor
  • ADF bottom plate lift motor error (does not rotate)
  • ADF controller board error

SC700-02

  • Pick-up roller HP sensor error (output error)
  • ADF pick-up roller lift motor error (does not rotate)
  • ADF controller board error

SC700-04, 05, 06, 07, 09

  • Motor defective
  • Connector disconnected
  • Harness broken
  • Overload
  

SC700-01, 02

  • Check the sensor harness and motor harness connection
  • Replace the sensor harness and motor harness
  • Replace the sensor
  • Replace the motor
  • Replace the ADF controller board

SC700-04, 05, 06, 07, 09

  • Check the harness connection
  • Replace the harness
  • Replace the motor

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC701-03

D

Paper Feed Motor Driver Error (ARDF)

Detection of error signal from motor driver

  • Encoder disconnection
  • Encoder connector dropout
  • Encoder defective
  • Overload
  • Motor deterioration
  • Replace the encoder harness
  • Check the harness connection
  • Replace the motor

SC701-08

D

Paper Exit Motor Driver Error (ARDF)

Detection of error signal from motor driver.

  • Encoder disconnection
  • Encoder connector dropout
  • Encoder defective
  • Overload
  • Motor deterioration
  • Replace the encoder harness
  • Check the harness connection
  • Replace the motor

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC702-01

D

Protection Device Intercept Error 1 (ARDF)

When original source 5V power supply is ON, protection device intercept of 24V power supply system is detected.

Any of feed motor, transport motor, inverter solenoid, pick-up solenoid, feed clutch and cooling fan motor defective, a harness short-circuit occurs, and the protection device of the 24V power supply system intercepts.

  • Replace the blown fuse or circuit board
  • Replace the short-circuited parts

SC702-02

D

Protection Device Intercept Error 2 (ARDF)

When original source 5V power supply is ON, protection device intercept of 24V OUT power supply system is detected.

Stamp solenoid defective or harness short-circuit occurs in 24VOUT power supply system.

  • Replace the blown fuse or circuit board
  • Replace the short-circuited parts

SC702-03

D

Protection Device Intercept Error 3 (ARDF)

When original source 5V power supply is ON, protection device intercept of 5VE power supply system is detected.

Original set sensor defective or a harness short-circuit occur in 5VE power supply system.

  • Replace the blown fuse or circuit board
  • Replace the short-circuited parts

SC702-04

D

Protection Device Intercept Error 4 (SPDF)

Motor defective in any of the ADF pick-up roller lift motor, stamp solenoid, ADF bottom plate lift motor or FAN motor, or a harness short-circuit occurs, and the protection device of the non-interlocking power supply system intercepts.

Motor defective or a harness short-circuit occurs in the non-interlocking power supply system.

  • Replace the blown fuse or circuit board
  • Replace the short-circuited parts

SC702-05

D

Protection Device Intercept Error 5 (SPDF)

Motor defective in the paper feed motor, entrance motor, transport motor, ADF scanning motor or ADF exit motor, or a harness short-circuit occurs, and the protection device of the interlocking power supply system intercepts.

Motor defective or a harness short-circuit occurs in the interlocking power supply system.

  • Replace the blown fuse or circuit board
  • Replace the short-circuited parts

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC720

 

Booklet Finisher SR3240/Finisher SR3230 Error

SC720-03

B

Protection Device Intercept Error 1

Protection device intercept error state (fuse break) is detected.

  • Short-circuit defective
  • Overload defective
  • Motor defective
  • Solenoid defective

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  • The target parts are all the motors and the sensors.
  1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
  2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC720-06CAccess error to NVRAM
Error occurs when accessing NVRAM.
Connection failure or malfunction of NVRAM

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps.

  1. Pull out and reinsert the NVRAM to check if the NVRAM is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC720

 

Booklet Finisher SR3240/Finisher SR3230 Error

SC720-10

B

Entrance Transport Motor Error

SC720-11

B

Horizontal Transport Motor Error

SC720-13

B

Transport Motor Error

SC720-15

B

Pre-stack Transport Motor Error

SC720-17

B

Exit Motor Error

  

Error Condition of -06, -10, -11, -13, -15, -17

  • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification)
SC720-20BLower Junction Gate Motor Error
SC720-24BPaper Exit Guide Plate Motor Error
SC720-25BPunch Motor Error
SC720-27BPunch Unit Movement Motor Error
SC720-28BPunch Registration Motor Error
SC720-30BJogger Motor Error
SC720-33B

Positioning Roller Shift Motor Error

  

Error Condition of -20, -24, -25, -27, -28, -30, -33

  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
SC720-34BPositioning Roller Motor Error
  
  • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification)
SC720-35BPaper Stacking Holder Motor Error
  
  • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification)
  • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification).
SC720-41BStack Feed-out Motor Error
  
  • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification)
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
SC720-42BCorner Stapler Movement Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
SC720-44BCorner Stapler Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification).
SC720-50BBooklet Jogger Motor Error
SC720-51BBooklet Jogging Pawl Movement Motor Error
SC720-52BPress Folding Motor Error
SC720-53BBottom Fence Motor Error
  

Error Condition of -50, -51, -52, -53

• During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).

• During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).

SC720-54BFold Roller Motor Error
  

Motor driver detects an error (short-circuit and overheating)

(1st time is jam notification, 2nd time is SC notification).

SC720-60BBooklet Stapler Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification).
SC720-70BTray Lift Motor Error
  
  • Motor controller detects an error (overload) (1st time is jam notification, 2nd time is SC notification).
  • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification).
  • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t1sec) elapses (1st time is jam notification, 2nd time is SC notification).
SC720-71B

Shift Motor Error

SC720-72BShift Jogger Front Motor Error

SC720-73

BShift Jogger Rear Motor Error
SC720-74BShift Jogger Retreat Motor Error
  

Error Condition of -71, -72, -73, -74

  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
SC720-75BReturn Roller Motor Error
  
  • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification)
  • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification).
SC720-80BProtection Device Intercept Error 3
  Fuse blowout is detected
SC720-81BShift Roller Drive Motor Error
  Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification)
SC720-82BEdge Guide Motor Error
SC720-83BPaper Guide Motor Error
  

Error Condition of -82, -83

  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  
  • Harness short-circuit -80 only
  • Overload
  • Motor defective
  • Solenoid defective -03, -80 only
  • Connector disconnected
  • Encoder defective -10, -25, -34 -81 only
  • Home position sensor defective

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  • The target parts are the motor and related HP sensor that SC occurred.
  1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
  2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC721 Booklet Finisher SR3220 (D3B9) Error

SC721-03

B

Protection Device Intercept Error 1

  

Fuse blowout is detected

SC721-06CSee the descriptions next table below.
SC721-10BEntrance Transport Motor Error (1K sheet finisher)
  

Motor driver detects an error state (DC motor control error).

1st error detection is determined as a jam and 2nd error detection is determined as an SC.
SC721-11BProof Transport Motor Error (1K sheet finisher)
  

Motor driver detects an error state (DC motor control error).

1st error detection is determined as a jam and 2nd error detection is determined as an SC.

SC721-17BPaper Eject Transport Motor Error (1K sheet finisher)
  

Motor driver detects an error state (DC motor control error).

1st error detection is determined as a jam and 2nd error detection is determined as an SC.

SC721-24BPaper Exit Guide Plate Open/Close Motor (1K sheet finisher)
  
  • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1.

SC721-25BPunch Unit Drive Motor Error (1K sheet finisher)
  
  • During movement to home, the home position could not be detected within a predetermined time (t0 sec) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined time (t1 sec) elapsed (1st time is jam notification, 2nd time is SC notification).
  • Output from the encoder could not be counted for a predetermined number of times within a predetermined time (t0 sec) (1st time is jam notification, 2nd time is SC notification).

The time to return to home without fail, the time coming from home, and the time for which the encoder output can be counted during normal operation, are taken as t0, t1 and t2.

SC721-27BPunch Movement Motor Error (1K sheet finisher)
SC721-28BHorizontal Registration Correction Motor Error (1K sheet finisher)
SC721-30BJogger Motor Error (1K sheet finisher)
SC721-33BPositioning Roller Motor Error (1K sheet finisher)
SC721-41BFeedout Pawl Motor Error (1K sheet finisher)
  
  • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined pulse (p1 pulse) elapsed (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1.

SC721-42BStapler Unit Displacement Motor Error (1K sheet finisher)
  
  • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined pulse (p1 pulse) elapsed (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, retreat sensor ON could not be detected even after a predetermined pulse (p2 pulse) elapsed (1st time is jam notification, 2nd time is SC notification).
  • During initialization, retreat sensor ON was detected simultaneously when the home position is detected (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0, p1 and p2.

SC721-44BStapler Error (1K sheet finisher)
  
  • Motor driver detects an error (short-circuit and overheating) (1st time is SC).
  • During movement to home, the home position could not be detected even after a predetermined time (t0 sec) elapsed (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined time (t1 sec) elapsed (1st time is jam notification, 2nd time is SC notification).
  • During motor drive, the output from the encoder could not be counted for a predetermined number of times within a predetermined time (t0 sec) (1st time is jam notification, 2nd time is SC notification).

The time to return to home without fail, the time coming from home, and the time for which the encoder output can be counted during normal operation, are taken as t0, t1 and t2.

SC721-52BFolding Blade Motor Error (1K sheet finisher)
  
  • Motor driver detects an error (short-circuit and overheating) (1st time is SC).
  • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1.

SC721-53BRear End Fence Displacement Motor Error (1K sheet finisher)
  
  • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1.

SC721-58BBooklet Transport (Upper) Pressure Release Motor Error (1K sheet finisher)
SC721-59BBooklet Transport (Lower) Pressure Release Motor Error (1K sheet finisher)
  
  • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1.

SC721-70

B

Tray Lift Motor Error (1K sheet finisher)
  
  • Motor driver detects an error (short-circuit or overheating) (1st time is SC).
  • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification).
  • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1.

SC721-71BShift Motor Error (1K sheet finisher)
  
  • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time is SC notification).

The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1.

SC721-80BFolding Transport Motor Error (1K sheet finisher)
  
  • Motor driver detects an error (short-circuit or overheating) (1st time is SC)
SC721-81BPaper Guide Drive Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  
  • Overcurrent (-03 only)
  • Staple jam (-44 only)
  • Encoder error (-11, -11, -25, -44)
  • Motor defective
  • Connecter disconnected, or loose
  • Motor overload
  • HP sensor defective
  • Paper surface sensor defective (-70 only)
  

Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  • The target parts are the motor and related HP sensor that SC occurred.
  1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
  2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No.Level

Error Name/Error Condition/Major Cause/Solution

SC721 Booklet Finisher SR3220 (D3B9) Error
SC721-06CAccess error to NVRAM
Error occurs when accessing NVRAM.
  Connection failure or malfunction of NVRAM
  

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps.

  1. Pull out and reinsert the NVRAM to check if the NVRAM is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board.
SC No.Level

Error Name/Error Condition/Major Cause/Solution

SC722 Finisher SR3210 (D3B8) Error
SC722-03BProtection Device Intercept Error 1
  Fuse blowout is detected
SC722-06CSee the descriptions next table below.
SC722-10 BEntrance Transport Motor Error
  Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification).
SC722-11BProof Transport Motor Error
  Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification).
SC722-17BPaper Exit Transport Motor 2 Error
  Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification).
SC722-24BPaper Exit Guide Plate Open/Close Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
SC722-25BPunch Unit Drive Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
  • Output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification).
SC722-27B

Horizontal Registration Unit Transfer Motor Error

SC722-28BHorizontal Registration Correction Motor Error
SC722-30BJogger Motor Error
SC722-33BPositioning Roller Motor Error
SC722-41BFeedout Pawl Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
SC722-42BStapler Transfer Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, retreat sensor ON could not bebdetected even after a predetermined pulse elapsed (1st time is jambnotification, 2nd time is SC notification).
  • During initialization, retreat sensor ON was detected simultaneouslybwhen the home position is detected (1st time is jam notification, 2ndbtime is SC notification).
SC722-44BStapler Motor Error
  
  • Motor driver detects an error (short-circuit or overheating) (1st time is SC).
  • During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
  • During motor drive, the output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification).
SC722-45BStapleless Stapler Transfer Motor Error
  
  • Motor driver detects an error (short-circuit or overheating) (1st time is SC).
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
SC722-46BStapleless Stapler Motor Error
  
  • Motor driver detects an error (short-circuit or overheating) (1st time is SC).
  • During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
SC722-47BPaper Guide Drive Motor Error
  
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
SC722-70BTray Lift Motor Error
  
  • Motor driver detects an error (short-circuit or overheating) (1st time is SC).
  • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification).
  • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification).
SC722-71BShift Motor Error
SC722-81BPaper Guide Drive Motor
  
  • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
  
  • Overcurrent (-03 only)
  • Staple jam (-44 only)
  • Encoder error (-11, -11, -25, -44)
  • Motor defective
  • Connecter disconnected, or loose
  • Motor overload
  • HP sensor defective
  • Paper surface sensor defective (-70 only)
  

Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  • The target parts are the motor and related HP sensor that SC occurred.
  1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
  2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC722

 

 Finisher SR3210 (D3B8) Error

SC722-06

C

Access error to NVRAM

  Error occurs when accessing NVRAM.
Connection failure or malfunction of NVRAM

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps.

  1. Pull out and reinsert the NVRAM to check if the NVRAM is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC723-03

B

Power Supply Error (Internal Finisher: Non-Staple Bind)

When original source 24V power supply is ON, protection device intercept of non-interlock power supply system is detected.

A motor failure or harness short-circuit occur in the non-interlock power supply system.

  • Replace the short-circuited harnesses
  • Replace the protection devices

SC723-10

B

Transport Motor Error (Internal Finisher: Non-Staple Bind)

The DCM driver error detection is started after reset, and predetermined milliseconds error signal is detected.

This SC will be issued when the above phenomenon repeated 2 times.

  • Transport Motor failure
  • Harness short-circuit
  • Circuit board failure
  • Over current
  • Abnormal temperature
  • Replace the motor
  • Replace the harness
  • Replace the circuit board.

SC723-20

B

Junction Gate Motor Error (Internal Finisher: Non-Staple Bind)

When the junction gate motor HP sensor was not turned off while predetermined seconds applied to the junction gate motor with the HP sensor turned on.

When the junction gate motor HP sensor was not turned on while predetermined seconds applied to the junction gate motor with the HP sensor turned off.

This SC will be issued when the above phenomenon repeated 2 times.

  • Junction Gate Motor failure
  • Connector disconnected
  • Over load
  • Junction gate motor HP sensor error
  • Check the connection
  • Replace the motor/sensor
  • Replace the harness

SC723-24

B

Paper Exit Pressure Motor Error (Internal Finisher: Non-Staple Bind)

When the exit paper pressure HP sensor was not turned off while predetermined seconds applied to the exit pressure release motor with the HP sensor turned on.

When paper output pressure HP sensor was not turned on while predetermined seconds applied to the exit pressure release motor with the HP sensor turned off.

This SC will be issued when the above phenomenon repeated 2 times.

  • Exit Pressure Release Motor failure
  • Connector disconnected
  • Over load
  • Exit pressure release HP sensor error
  • Check the connection
  • Replace the motor/sensor
  • Replace the harness

SC723-44

B

Stapler Drive Motor Error (Internal Finisher: Non-Staple Bind)

When the stapler drive HP sensor was not turned off while predetermined seconds applied to the stapler motor with the HP sensor turned on.

When stapler drive HP sensor was not turned on while predetermined seconds applied to the stapler motor with the HP sensor turned off.

The STM driver error detection is started after reset, and predetermined seconds error signal is detected.

This SC will be issued when the above phenomenon repeated 2 times.

  • Stapler Motor failure
  • Connector disconnected
  • Stapler Motor overload
  • Stapler HP sensor error
  • Harness short-circuit
  • Circuit board failure
  • Excess current
  • Abnormal temperature
  • Check the connection
  • Replace the motor/sensor
  • Replace the harness
  • Replace the circuit board

SC723-71

B

Shift Motor Error (Internal Finisher: Non-Staple Bind)

When the shift HP sensor was not turned off while predetermined seconds applied to the shift motor with the HP sensor turned on.

When shift HP sensor was not turned on while predetermined seconds applied to the shift motor with the HP sensor turned off.

The STM driver error detection is started after reset, and predetermined seconds error signal is detected.

This SC will be issued when the above phenomenon repeated 2 times.

  • Shift Motor failure
  • Connector disconnected
  • Shift Motor overload
  • Shift HP sensor error
  • Harness short-circuit
  • Circuit board failure
  • Excess current
  • Abnormal temperature
  • Check the connection
  • Replace the motor/sensor
  • Replace the harness
  • Replace the circuit board

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC724

 

Internal Finisher Error

SC724-24

B

Paper Exit Guide Plate Motor Error (Internal finisher)

  • When Paper Output Open/Close Guide Plate Motor is driven for predetermined seconds after paper exit guide plate HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • When Paper Output Open/Close Guide Plate Motor is driven for predetermined seconds after paper exit guide plate HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-25

B

Punch Unit Motor Error (Internal finisher)

  • When punch motor is driven for predetermined seconds after punch HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • When punch motor is driven for predetermined seconds after punch HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-27

B

Horizontal Registration Movement Unit Motor Error (Internal finisher)

  • When Horizontal Registration Movement Unit Motor is driven for predetermined seconds when horizontal registration movement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • When Horizontal Registration Movement Unit Motor is driven for predetermined seconds when horizontal registration movement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-28

B

Horizontal Registration Transport Unit Motor Error (Internal finisher)

  • When Punch Horizontal Registration Detection Unit Motor is driven for predetermined seconds when horizontal registration detection HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • When Punch Horizontal Registration Detection Unit Motor is driven for predetermined seconds when horizontal registration detection HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-31

B

Jogger Fence Motor (Front) Error (Internal finisher)

  • When Jogger Fence Motor (Front) is driven for predetermined seconds when front jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • When Jogger Fence Motor (Front) is driven for predetermined seconds when front jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-32

B

Jogger Fence Motor (Rear) Error (Internal finisher)

  • When Jogger Fence Motor (Rear) is driven for predetermined seconds when rear jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • When Jogger Fence Motor (Rear) is driven for predetermined seconds when rear jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-33

B

Positioning Roller Motor Error (Internal finisher)

  • During initialization/strike descent, even when the strike roller motor is driven for predetermined seconds when the strike roller HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • During initialization, even when the strike roller motor is driven for predetermined seconds when the strike roller HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
  • When the strike roller is lifted from the press position, even when driven for predetermined seconds the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-38

B

Stack Height Lever Motor Error (Internal finisher)

  • When the paper press HP sensor is ON and the paper press motor is driven for predetermined seconds, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • When the paper press HP sensor is OFF and the paper press motor is driven for predetermined seconds, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-42

B

Stapler Retreat Motor Error (Internal finisher)

  • Sifter stapler displacement HP sensor ON, even when the stapler displacement motor is driven for predetermined seconds, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • After stapler displacement HP sensor OFF, even when the stapler displacement motor is driven for predetermined seconds, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).

SC724-70

B

Tray Lift Motor Error (Internal finisher)

  • During ascent from paper surface sensor ON, even after predetermined seconds elapses, the paper surface sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
  • During descent from paper surface sensor OFF, the paper surface sensor does not switch ON even after predetermined seconds elapses (1st time is jam notification, 2nd time is SC notification).
  • During descent to the packing position, the full sensor does not switch ON even if predetermined seconds elapses.

SC724-71

B

Shift Motor Error

If the shift sensor has no response after the shift motor starts moving 1.86 sec.

SC724-80

B

Shift Motor Error (Internal finisher)

  • When the shift roller HP sensor is ON, the HP sensor does not switch OFF even when the shift roller motor is driven for predetermined seconds (1st time is jam notification, 2nd time is SC notification)
  • When the shift roller HP sensor is OFF, the HP sensor does not switch ON even when the shift roller motor is driven for predetermined seconds (1st time is jam notification, 2nd time is SC notification).

SC724-86

B

Stapler Motor Error (Internal finisher)

  • HP sensor does not switch OFF even when the stapler motor is driven for predetermined seconds after the stapler HP sensor switches ON (1st time is jam notification, 2nd time is SC notification).
  • HP sensor does not switch ON even when the stapler motor is driven for predetermined seconds after the stapler HP sensor switches OFF (1st time is jam notification, 2nd time is SC notification).
  
  • Motor defective
  • Connector disconnected
  • Motor overload
  • Home position sensor error
  • Paper surface sensor error (*SC724-38, 70 only)
  • Staple jam (*SC724-86 only)
  • Reset the connector
  • Replace the motor
  • Replace the sensor
  • Replace the harness
  • Remove the staple jam (*SC724-86 only)
SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC727

 

Internal Multi-fold Unit FD3000 Error

SC727-01

B

Connection Error to Downstream Unit







Communication error has occurred with the serial interface of the downstream unit.

This is displayed as an SC code from its initial detection.

  • Harness defective
  • Downstream unit defective
  • Controller board defective
  • I/F connector defective 

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Turn the power off, disconnect the interface connector connected to the machine, connect the interface connector of the downstream unit to the machine, and then turn the power on.

  2. If the downstream unit does not operate, resulting in connection error, there is a problem with the downstream unit, so repair the downstream unit.
  3. Check the harness connections between the controller board and each connector. Replace the harness if it is damaged, or connect it if it is disconnected.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC727-03BProtection Device Intercept Error 1






  • Fuse (FU3) break is detected
  • 24-V power supply line error 

This is displayed as an SC code from its initial detection.

  • Fuse (FU3) is blowout
  • Controller board defective 
  • 24-V harness entrapment (short circuit)

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  • The target parts are all the motors and the sensors.
  1. Check that the harness between the PCB and motor/solenoid is not stripped or entrapped. Replace the harness if there are any defects. 
  2. Rotate each motor shaft by hand to check for any overload. Replace the motor if there are any defects.
  3. Check if there is any unusual odor from the solenoid or any problem with its appearance. Replace the solenoid if there are any defects.
  4. Check if there are any signs of a short circuit on PCB. Replace the PCB if there are any defects.
SC727-04BProtection Device Intercept Error 2






  • Poly-switch (FU4) break is detected
  • Limit line disturbances from inrush currents has occurred to the interlock system.

    This is displayed as an SC code from its initial detection. 

  •  Poly-switch (FU4) trip (Trip refers to the phenomenon whereby an overcurrent flows into the poly-switch, resulting in high resistance.) 
  • Controller board defective 
  •   24-V harness entrapment (short circuit) 

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON, submitting a job, feeding paper, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  • The target parts are all the motors and the sensors.
  1. Check that the harness between the PCB and the motor/solenoid is not stripped or entrapped. Replace the harness if there are any defects. 
  2. Rotate each motor shaft by hand to check for any overload. Replace the motor if there are any defects.
  3. Check if there is any unusual odor from the solenoid or any problem with its appearance. Replace the solenoid if there are any defects.
  4. Check if there are any signs of a short circuit on PCB. Replace the PCB if there are any defects.
SC727-06CNVRAM Error 1
  

An error has occurred during an access to the NVRAM.

 This is displayed as an SC code from its initial detection.

NVRAM is disconnected, or defective

Turn the main power OFF then ON after checking whether there are no foreign objects (such as remaining paper) in the tray. If the SC occurs again, replace the controller board.

SC727-10BTransport Motor Error






Motor error (Encoder error)  

This is reported as a jam error when detected for the first time. If it occurs again in a row, its SC code appears.

  • Motor defective
  •  Motor harness entrapped (short circuit or breaking of wire) 
  • Connector disconnected
  • Controller board defective
     

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON, submitting a job, feeding paper, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step

  1.  Check if all connectors between the controller board and the motors are connected securely. Reconnect the connectors if they are disconnected, or loose.
  2. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC727-12BRegistration Motor Error






Motor error (Encoder error)

This is reported as a jam error when detected for the first time. If it occurs again in a row, its SC code appears.

  • Motor defective
  • Motor harness entrapped (short circuit or breaking of wire) 
  • Connector disconnected
  • Controller board defective

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON, submitting a job, feeding paper, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors between the controller board and the motors are connected securely. Reconnect the connectors if they are disconnected, or loose. 
  2. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC727-20BJG Crease Motor Error 1






  • Motor error (Encoder error)
  • The junction gate is not at the HP position. 
    This is reported as a jam error when detected for the first time. If it occurs again in a row, its SC code appears.
  • Motor defective
  •  Motor/sensor harness entrapped (short circuit or breaking of wire) 
  • Connector disconnected
  • Junction Solenoid HP Sensor defective
  • Controller board defective

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON, submitting a job, feeding paper, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors between the controller board and the motors/sensors are connected securely. Reconnect the connectors if they are disconnected, or loose. 
  2. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if the sensor turns OFF/ON. Replace the parts if there are any defects.
  5. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
 
SC727-39B1st Fold Motor Error






Motor error (Encoder error)

This is reported as a jam error when detected for the first time. If it occurs again in a row, its SC code appears.

  • Motor defective
  • Motor harness entrapped (short circuit or breaking of wire)
  • Connector disconnected
  • Controller board defective

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON, submitting a job, feeding paper, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors between the controller board and the motors are connected securely. Reconnect the connectors if they are disconnected, or loose. 
  2. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC727-41BJG Crease Motor Error 2






  • Motor error (Encoder error)
  •  Crease Roller is not at the HP position. 

This is reported as a jam error when detected for the first time. If it occurs again in a row, its SC code appears.

  • Motor defective
  • Motor/sensor harness entrapped (short circuit or breaking of wire)

    Connector disconnected
  • Crease HP Sensor defective
  • Controller board defective

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON, submitting a job, feeding paper, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors between the controller board and the motors/sensors are connected securely. Reconnect the connectors if they are disconnected, or loose. 
  2. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if the sensor turns OFF/ON. Replace the parts if there are any defects.
  5. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC727-71B2nd Fold Motor Error






Encoder error 

This is reported as a jam error when detected for the first time. If it occurs again in a row, its SC code appears.

  • Motor defective
  • Motor harness entrapped (short circuit or breaking of wire) 
  • Connector disconnected
  • Controller board defective

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON, submitting a job, feeding paper, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors between the controller board and the motors are connected securely. Reconnect the connectors if they are disconnected, or loose. 
  2. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC727-72B

The power supply for the sensor is defective.







 The power supply for the sensor (5V_SN) is defective.

 This is displayed as an SC code from its initial detection.

  • Sensor harness entrapped (short circuit or breaking of wire)  
  • Sensor defective
  • Controller board defective

Turn the main power OFF then ON after checking whether there are no foreign objects (such as remaining paper) in the tray. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if the harness is connected to the wrong sensor. Reconnect the connector if there are any defects. 
  2. Replace the harness if it is disconnected, or damaged. 
  3. Check if the sensor turns OFF/ON. Replace the parts if there are any defects.
  4. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  5. Check if there are any signs of a short circuit. Replace the parts if there are any defects.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC761

 

Bridge Unit BU3070 (D685) or Side Tray Type M3 (D725) Error

SC761-03

B

Protection Device Intercept Error 5V

SC761-04

B

Protection Device Intercept Error 24V

  

Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds).

  • Over current of bridge unit motor
  • Over current due to short-circuit in PCB
  • Replace the bridge unit or side tray.
  • Replace the PCB of bridge unit or side tray.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC780-01

D

Bank 1 (Upper optional paper tray) Protection Device Intercept Error

  

When original source of 5V power supply is ON, protection device intercept of 24V power system is detected.

In 24V power supply system:

  • Motor defective
  • Solenoid defective
  • Harness short- circuit

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors in tray 1, 2, and optional upper tray are connected securely. Reconnect the connectors if they are disconnected, or loose.
  2. Check the harness in tray 1, 2, and optional upper tray. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC781-01

D

Bank 2 (Lower optional paper tray) Protection Device Intercept Error

  

When original source of 5V power supply is ON, protection device intercept of 24V power system is detected.

In 24V power supply system:

  • Motor defective
  • Solenoid defective
  • Harness short- circuit

Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

  1. Check if all connectors in tray 1, 2, and optional upper/lower trays are connected securely. Reconnect the connectors if they are disconnected, or loose.
  2. Check the harness in tray 1, 2, and optional upper/lower trays. Replace the harness if it is disconnected, or damaged.
  3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
  4. Check if there are any signs of a short circuit. Replace the parts if there are any defects.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC791-00

D

No Bridge Unit when Finisher is Present

  

When power supply is switched on or paper is transported, finisher set is detected but bridge unit set is not detected.

(during internal finisher connection, not detected)

  • Bridge unit not attached
  • Bridge unit defective
  • Reset the bridge unit.
  • Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC792-00

B

No Finisher, Bridge Unit Provided

  

When power supply is switched on, it is recognized there is no finisher, and a bridge unit is fitted.

  • Finisher connector set incorrectly
  • In a machine which has a bridge unit connected, a finisher is not fitted
  • Finisher defective

Connect finisher or disconnect bridge unit, and turn the main power off/on.